Reviews of CAPS LOCK Future Hotel
г.Нур-Султан, ул.Кунаева д.29/1, 010000 Astana, Kazakhstan

Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewthere was no breakfast
everything.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewIt was quite
The cabin could be hot at times
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewQuite clean and comfortable for one night
There is a Chinese restaurant near the hotel, and the whole hotel smells of Chinese food, which is unbearably strong and unpleasant. You can stay for one night if you have no other choice
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewThe kitchen and living area were kept very clean. The staff were all very friendly and helpful. The location was prime. The hostel looked very nice.
The bathrooms could have used a little more attention throughout the day. The capsules are staying too have some minor issues, like no circulation air or the lights aren't working properly.
Reviewed: 4 August 2025 · Stayed in May 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewGood convenient very modern hostel
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewGood and neat hostel in the middle of the Astana’s Heart
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewAmazing location - center Shops and restaurants around Amazing staff Big rooms, quiet and clean
The men showers could be improved The capsules doors make lots of noise
Reviewed: 27 June 2025 · Stayed in May 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewLike on a space ship xD
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in May 2025
Verified reviewGreat location and had filtered water and good kitchen facilities. Laundry was cheap (~$3 AUD) with a good hanging rack.
The finishings are plastic (not very "future") and the communal room light shon through to the top bunk when it was on. Capsule lights turned on randomly at times.
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewThe design of the hotel is cool, it looks very futuristic. Location is very convenient.
Worst was the temperature ann lack of fresh air. Our luxury double room was a big capsule which was nice and attractively looking inside, it has a small bathroom. The worst thing inside was that the a/c was working very faintly, it was hot inside and stuffy- not enough fresh air. It added up with insufficient light in the room to a bit claustrophobic vibe. It was difficult to sleep in such hot room.
Reviewed: 28 May 2025 · Stayed in April 2025
Verified reviewVery cool place to stay if you want a silent environment, in the middle of the city center with a really good price. Would definitely go again
Not the place to meet people
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 May 2025 · Stayed in March 2025
Verified reviewReviewed: 16 May 2025 · Stayed in May 2025
Verified review- the location was great. Walking distance from some of the city’s landmarks - clean - common space is kept clean as well - great, accommodating staff - multiple toilets and shower rooms
- the hostel had tech issues with the bathroom during my second stay, so the women’s bathroom had to be a shared one for a while
Reviewed: 12 May 2025 · Stayed in March 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in April 2025
Verified reviewReviewed: 4 May 2025 · Stayed in April 2025
Verified reviewThe place it's not what toy see in the pictures. Eventhough I had book a room I stayed in a capsule in a room alone, but it was a closed capsule in the floor I had a terrible experience. It was pretty dirty and It was really hot inside the room without any ventilation, the reception guy brought a fan but it wasn't enough. I really don't recommend this place. It's not worth it.
Everything, the dirt, the smell, the staff was so rude. Plus all the signs are in russian and there is not any english translation.
Good afternoon! We are very sorry that your stay in our hotels was disappointing. We will take your comments into account and conduct an additional technical inspection of the capsule. Best regards, CAPS LOCK.
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewI liked the futuristic theme of the stay. They have double bedrooms as well apart from the dormitory. The kitchen is huge and they also have complimentary drinking water facility. I stayed at dorm which costed around 1000/- a very good price at a good location. Right in front of Baytrek tower.
Okay, this is really unexpected, but it was my personal view and opinion. 1) The Receptionist were not at all interested in assisting you. They were cold and busy in their makeup and stuff. 2) No bidet in the toilet. I mean. now most of the hostels and hotels are giving bidet facility looking at global tourism. 3) The wifi just doesn't work inside the the capsule. 4) The Capsule is quite hot, around 2:00 am the light went off suddenly and upon asking the front office staff, she came and checked it. It was too hot to stay inside the capsule, not good for claustrophobic . Although I was okay. Basically, I couldn't sleep that night. 5) On booking.com they mentioned about TV and facility of providing earphone. There was TV in my capsule but upon asking at the reception, they denied. Why you are mentioning if you cannot provide the facility? Overall: Never gonna recommend this stay.
Good afternoon! We are very sorry that your stay in our hotels was disappointing. We will take your comments into account and conduct an additional technical inspection of the capsule. Best regards, CAPS LOCK.