Reviews of Chagala Hotel Uralsk 4 stars
T. Masina Street 67/1, 090000 Uralsk, Kazakhstan
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Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewClean room, comfortable pillows and mattresses, friendly reception staff.
Feels more like a roadside motel than a 4-star hotel, no elevator, very mediocre restaurant, breakfast 60% cardboard, only supermarket Greenfield tea, slippers provided only on request.
Dear Bauyrzhan, Thank you for taking the time to share your detailed feedback about your stay at Chagala Hotel Uralsk. We are pleased to know that you appreciated the cleanliness of the room, the comfort of our pillows and mattresses, as well as the friendliness of our reception staff. At the same time, we sincerely regret that some aspects of your stay did not meet your expectations. We value your opinion, as it helps us to enhance our services and provide a better experience for our guests in the future. We hope to have the opportunity to welcome you again and offer you an improved stay. With kind regards, Chagala Hotel Uralsk Team
Dear Bauyrzhan, Thank you for taking the time to share your detailed feedback about your stay at Chagala Hotel Uralsk. We are pleased to know that you appreciated the cleanliness of the room, the comfort of our pillows and mattresses, as we… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in June 2025
Verified reviewThe room is very spacious and clean. The breakfast meets the requirements
some staff members are not welcoming.
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 June 2025 · Stayed in May 2025
Verified reviewChagala is a well kept, welcoming hotel. My room was spacious and well equipped, with kettle, refrigerator, desk and complimentary water renewed daily. Wifi is good and strong. There is a bar and restaurant on the premises, which is very welcome after a long day's sightseeing on foot. Staff are universally friendly and helpful, and generally have good command of English. The laundry service is simply outstanding, with items left out in the morning returned by early evening at the outside. The hotel is within easy walking distance of many interesting sights and the busy city centre, along with numerous eating places, supermarkets and mini-market/convenience stores. Taxi from the station took about 10 minutes, to the airport about 25. I throughly enjoyed my stay at Chagala and it is my first choice for another visit to Oral.
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 January 2025 · Stayed in October 2024
Verified reviewReviewed: 5 January 2025 · Stayed in October 2024
Verified reviewReviewed: 5 January 2025 · Stayed in November 2024
Verified reviewReviewed: 11 December 2024 · Stayed in December 2024
Verified reviewReviewed: 1 December 2024 · Stayed in December 2024
Verified reviewrestaurant
Dear Alina, Thank you so much for your feedback! We are delighted to hear that you enjoyed your stay at our hotel and appreciated the dishes in our restaurant. Your kind words inspire us to continue striving to make every guest feel cozy and comfortable. We look forward to welcoming you back to our hotel! Best regards, Hotel Management
Dear Alina, Thank you so much for your feedback! We are delighted to hear that you enjoyed your stay at our hotel and appreciated the dishes in our restaurant. Your kind words inspire us to continue striving to make every guest feel cozy a… Show more
Reviewed: 11 November 2024 · Stayed in October 2024
Verified reviewReviewed: 27 October 2024 · Stayed in October 2024
Verified reviewReviewed: 30 September 2024 · Stayed in September 2024
Verified reviewProperty is clean and new. With big rooms.
Very noisy, no soundproofing at all. Laundry declared as free, but you cannot catch the housemaid to drop it off.
Dear Egor, Thank you for your feedback! We're glad to hear you enjoyed the cleanliness, newness, and spaciousness of the rooms. We apologize for the noise issues and for any inconvenience with the laundry service. Your comments are important, and we will work on improving service for future guests. We hope to have the opportunity to welcome you back and provide an even better stay!
Dear Egor, Thank you for your feedback! We're glad to hear you enjoyed the cleanliness, newness, and spaciousness of the rooms. We apologize for the noise issues and for any inconvenience with the laundry service. Your comments are impo… Show more
Reviewed: 13 September 2024 · Stayed in August 2024
Verified reviewReviewed: 3 September 2024 · Stayed in August 2024
Verified reviewThe laundry service
It would be nice if the payment will be required at the check out, not check-in
Dear Artem Sedlo, Thank you for your feedback regarding your stay at our hotel! We are delighted that you appreciated our complimentary laundry services — we always strive to make our guests' stay as comfortable as possible. Regarding the payment upon departure, unfortunately, this policy is required by our hotel rules. We have to request payment in advance, as not all guests act in good faith, and this measure is necessary to ensure the security of all parties involved. Thank you for your understanding! We are constantly working to improve our services and hope that your next visit will be even more enjoyable. Sincerely, Chagala Hotel Team
Dear Artem Sedlo, Thank you for your feedback regarding your stay at our hotel! We are delighted that you appreciated our complimentary laundry services — we always strive to make our guests' stay as comfortable as possible. Regardin… Show more
Reviewed: 18 August 2024 · Stayed in August 2024
Verified reviewThe staff was very helpful, called us taxi and printed our boarding passes. They are attentive and polite. The breakfast was nice. Many options, and cold cuts and cheese were kept refrigerated, which we appreciated. The room was clean and shower works very well. If you stay for at least 2 night they do your laundry for free. We didn't need this option, but it might be useful for some. They do not have an elevator and the hotel building is 2 storeys tall. Generally the hotel exceeded our initial expectations. I think they deliver better than it is shown in the descriptions and photos here. Or many we were just lucky
Dear Indira, Thank you for your feedback! We're delighted to hear that you had such a positive experience during your stay. It's wonderful to know that our staff made your visit more convenient by assisting with taxi arrangements and printing your boarding passes. We take pride in being attentive and polite, and we're glad you noticed. It's great to hear that you enjoyed the breakfast and appreciated the variety of options, especially the attention to keeping cold cuts and cheese refrigerated. We're also pleased that your room was clean and that the shower met your expectations. We understand that the absence of an elevator might be a concern for some, but we hope our overall service and facilities made up for that. We’re thrilled to know that we exceeded your initial expectations and that you felt we delivered better than what was shown in the descriptions and photos. Whether it was luck or just the way we do things, we're glad you had a great stay! Thank you once again for choosing us. We hope to welcome you back in the future!
Dear Indira, Thank you for your feedback! We're delighted to hear that you had such a positive experience during your stay. It's wonderful to know that our staff made your visit more convenient by assisting with taxi arrangements an… Show more
Reviewed: 17 August 2024 · Stayed in August 2024
Verified reviewclean and friendly
nothing
Dear Mark, Thank you for your feedback and for choosing Chagala Hotel once again for your stay in Uralsk. We're delighted to hear that you had a great experience with us. We pride ourselves on providing a clean and friendly environment, and it's wonderful to know that we met your expectations. Your kind words are greatly appreciated and will be shared with our team. We look forward to welcoming you back on your next visit! Best regards, Chagala hotel team
Dear Mark, Thank you for your feedback and for choosing Chagala Hotel once again for your stay in Uralsk. We're delighted to hear that you had a great experience with us. We pride ourselves on providing a clean and friendly environmen… Show more
Reviewed: 14 August 2024 · Stayed in August 2024
Verified reviewReviewed: 1 August 2024 · Stayed in August 2024
Verified reviewVery nice location, clean rooms, remarkable: laundry included, high-quality furniture and other props, polite staff. Fast check-in, free check-in earlier than I booked. Guarded territory.
No bath robes, they bring you toothpaste, water and tea only when you ask for it (or even offer to buy water). Safe may malfunction. The gym is a bit far away and was closed despite it was it's working time.
Dear Yevgeny, Thank you for your review of your stay at our hotel. We are pleased that you enjoyed our location, the cleanliness of our rooms, the quality of our furniture and amenities, as well as our polite staff and quick check-in process. We apologize for the inconvenience caused by the lack of bathrobes, toothpaste, water, and tea by default. We will take your comments into account and strive to improve this aspect of our service. We also regret that you experienced issues with the safe and access to the gym. We are already working on resolving these issues to ensure that our future guests do not face similar inconveniences. Your feedback is very important to us as it helps us to improve. We hope that you will give us another chance in the future and that your next visit will be more enjoyable. Sincerely, Chagala team
Dear Yevgeny, Thank you for your review of your stay at our hotel. We are pleased that you enjoyed our location, the cleanliness of our rooms, the quality of our furniture and amenities, as well as our polite staff and quick check-in proce… Show more
Reviewed: 25 July 2024 · Stayed in July 2024
Verified review