Reviews of Gokai Hotel 3 stars
Бауыржана Момышулы проспект, 24 Юго-Восток(правая сторона) м-н, Алматы район,, 010009 Astana, Kazakhstan
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Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewBig breakfasts, very nice lady serving meals and location I wanted.
Staff were mean, service is bad. I booked 6 nights and made a huge mistake paying for all nights. I wanted to take my friend in and they demanded full separation room price for that. I pays 20000 tenge per night and they asked for 18000 for 1 more person. I was disappointed and decided to move to other hotel, they said that they will return for 1 night only, and the rest is fine for canceling. I felt trapped, wronged and disappointed. I raised my voice, and only after that they allowed my friend to stay with me, because I paid for room for two persons, according to their price. Another moment, the key card kept failing all the time, I had had to go down for fixing it. They cleaned room only 1 time after I demanded. Carpet, towels and bedding were not the cleanest possible, smells like chlorine. I regret staying there.
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewThe staff are friendly, the rooms are quite spacious
The curtains are so thin that they do not block out any sunlight at all. So prepare to wake up very early in the morning with the sun Rooms are rarely cleaned Breakfast isn’t great either. And although they advertise a cafe and restaurant, the coffee is instant and the restaurant doesn’t exist
Reviewed: 13 October 2024 · Stayed in September 2024
Verified reviewReviewed: 11 September 2024 · Stayed in September 2024
Verified reviewStaff was very friendly and breakfast was good
Reviewed: 26 July 2024 · Stayed in July 2024
Verified reviewReviewed: 11 August 2023 · Stayed in July 2023
Verified reviewReviewed: 14 June 2023 · Stayed in June 2023
Verified reviewReviewed: 16 November 2022 · Stayed in November 2022
Verified reviewReviewed: 23 September 2022 · Stayed in September 2022
Verified reviewReviewed: 12 September 2022 · Stayed in September 2022
Verified review