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Reviews of Mini-Hotel Sultan

Sarayshyq Street 34, 010000 Astana, Kazakhstan

#4 of 13 B&Bs and inns in Astana

Guests' Choice

Review Score

Based on 37 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.6

  • Location

    9.4

  • Facilities

    8.5

  • Staff

    9.0

  • Value for money

    8.8

  • Free Wifi

    8.9

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Showing 1 - 25

  • Reviewed: July 10, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Large Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Difficult to find it

    Near by to main tower

    Stayed in June 2024

  • Reviewed: May 29, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Large Double or Twin Room
    • Stayed 2 nights

    It was not possible to pay by credit card. So i had to go to bank to change money.

    Best position to visit Astana. It is just one block away from Bayterek tower and bus stop to take bus to airport. There is also a commercial center nearby with food court. It was easy to find with informations given. From the window of the room i could see the top of Bayterek tower. The room was very big, clean and soundproof and bathroom was nice too. Wifi was good. Bed was very confortable. It is more a guest house than an hotel. There was a water tank to use for free in the corridor. The woman at the reception , who is sleeping in another room, was not speaking english but she was friendly and put me in contact by phone with another woman who was speaking good english and answered all my questions. Very good tradeoff between price/quality service

    Stayed in May 2024

  • Reviewed: September 23, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Large Double or Twin Room
    • Stayed 2 nights

    directions as to obtaining access should be clear ie door 13 dial rom 936 and access is inside the entire block

    Stayed in September 2023

  • Reviewed: August 9, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Large Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    A clean room

    Stayed in July 2023

  • Reviewed: April 22, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Large Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    There is norhing I didn't like. Everything was between decent and very good.

    Best location!

    Stayed in March 2023

  • Reviewed: November 16, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Large Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Great location. Tower visible from the room and the personnel is very helpful and nice

    Stayed in November 2022

  • Reviewed: October 22, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Suite with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    The best option. Above my expectations. Perfect for all parameters. Additional thanks to hostess Lady Rose for helping us with early checkin.

    Stayed in October 2022

  • Reviewed: August 8, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Large Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Excelent location, a short walk away from the main atractions around the Bayterek area. The place is more an apartament than an hotel, but the rooms were just ok. Mila, who is in care of the reception, speaks only a little English, but she was always very helpfull and responsive, with a nice smile on her face. The host provided beforehand detailed information on how to get to the address, normally a tricky issue in Kazakhstan. Overall, very good relation price/quality.

    Stayed in August 2025

  • Reviewed: May 8, 2025

    6.0
    Not a hotel. Good location but overpriced.
    • Leisure trip
    • Solo traveler
    • Large Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    This is in no way a hotel. It has absolutely no signage anywhere indicating a hotel. It doesn't offer any services as a hotel. It is essentially a spare bedroom of the owners apartment. There is a kettle, but they don't provide tea or coffee or drinking water in the room. There is a fridge space in the room, but no fridge. Instead, the fridge is a communal fridge outside. But the worst was the "bed". Definitely not a bed, more a very uncomfortable fold out sofa. It had gaps, and springs, such that I had to sleep sideways. Also, no top sheet provided. It would be ok at a lower price, but it is very poor value for money at the price I paid.

    Great location. Right accross from Baiterek. Quiet and Clean. Good hot water. Good wifi. Bedside table and convenient power for charging. Owner allowed me to check-in very early (for a fee).

    Stayed in May 2025

  • Reviewed: September 18, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Suite with Balcony
    • Stayed 4 nights
    • Submitted from a mobile device

    Big and very comfortable bed, there was storage space in the room, and the shower was huge!

    Stayed in September 2024

  • Reviewed: April 14, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Large Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    There is little to no privacy in the room. You can easily hear what the neighbours at the next door are doing (which means they can hear you as well). 10:00 Pm - 9:00 Am are quiet hours for the apartment, which is fine but this also means that we could hardly speak at night without worrying that we may wake up the neighbours! Another privacy issue! Biggest issue of all - We couldn't lock the bathroom door from the inside. On the very first day, it got stuck and the administrator had to call a sanitary engineer to open it, who in no uncertain terms stated that we shouldn't lock the door at all ! Yet again another privacy issue! There is no accessible kitchen, but they provide a mini refrigerator and microwave. Overall the apartment truly sucks when it comes to privacy! However, if you can get past these issues, it's a good apartment in an excellent location within the city. So would we go back to this apartment ? Most likely not, because we as a couple cherish our privacy, especially while on a vacation.

    The location was excellent. It was right in the centre of the city

    Stayed in April 2024

  • Reviewed: November 7, 2023

    10
    Very pleasant, comfortable and well priced
    • Leisure trip
    • Couple
    • Large Double or Twin Room
    • Stayed 2 nights

    nothing

    Friendly, warm hostess, very quiet and good location

    Stayed in November 2023

  • Reviewed: September 8, 2023

    4.0
    Disappointing
    • Leisure trip
    • Solo traveler
    • Large Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Lady in reception was very kind.

    The location is very good, next to the Baiterek.

    Stayed in September 2023

  • Reviewed: August 4, 2023

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • King Suite with Balcony
    • Stayed 5 nights
    • Submitted from a mobile device

    This is not a hotel. It’s an apartment with two rooms used as “hotel” rooms. They also do not accept credit cards, we had to go find an atm to get cash to pay. Why are they allowed to advertise that they take cards?

    Stayed in August 2023

  • Reviewed: July 31, 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Large Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nice place to stay. Close to Bayterek tower. The hosts (owner and cleaning lady) were very nice, friendly and helpful.

    Stayed in July 2023

  • Reviewed: May 27, 2023

    6.0
    It was good just for one night
    • Business trip
    • Couple
    • Large Double or Twin Room
    • Stayed 1 night

    I didn't expect the ''mini-hotel' to be a regular apartment shared with another person, which made me feel rather uncomfortable

    Location

    Stayed in March 2023

  • Reviewed: October 4, 2022

    10
    Exceptional
    • Business trip
    • Solo traveler
    • King Suite with Balcony
    • Stayed 9 nights

    nothing

    Roza is the best lady. Breakfast very nice. Location wow.

    Stayed in September 2022

  • Reviewed: March 30, 2025

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Large Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2025

  • Reviewed: October 8, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Suite with Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in October 2024

  • Reviewed: August 10, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Large Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2024

  • Reviewed: July 2, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Suite with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in June 2024

  • Reviewed: November 20, 2023

    7.0
    Good
    • Business trip
    • Solo traveler
    • Large Double or Twin Room
    • Stayed 1 night

    There are no comments available for this review

    Stayed in November 2023

  • Reviewed: July 14, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Large Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2023

  • Reviewed: December 11, 2022

    8.0
    Very Good
    • Business trip
    • Couple
    • King Suite with Balcony
    • Stayed 10 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in November 2022

Showing 1 - 25

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