Missing window

Location

Stayed in November 2024

Internet was so poor, from room not worked

Spa and location

Stayed in September 2024

Furniture bit old. On top floor there is a restraunt that had a loud music playing till 01:00 in the morning.

Clean rooms and Helpful staff

Stayed in May 2024

Air conditionaire did not work. The house cleaning was not cleaning everyday. The telephone was not working.

Right in the center of the city close to restaurants, museums etc.

Stayed in April 2024

Scammer security , they will scare you from police everything you do,

Nothing

Stayed in January 2025

Booking.com showed a fitness suite as did your site on google but I was informed at reception there is no fitness suite

Breakfast ok. Location perfect as I was visiting for football and was very close to stadium.

Stayed in December 2024

Nothing

The breakfast is ok and not very elaborate but good enough.

Stayed in October 2024

The room and hotel itself. The building is really old and the room was not clean enough. The worse is that I found cockroaches in the room.

The service in the restaurant and the location.

Stayed in November 2024

Everything

Nothing

Stayed in November 2024

All the rest - worst experience ever outside Europe !! - - no breakfast available (breakfast room was reserved for indian people (discrimination)) - only breakfast available was on the 2nd floor with limited availability, no sitting place, no service, - room was not clean (bugs and dust) - room was next to elevator, i stayed in a load room next to an elevator for 6 days - at 13th floor there is a party place, on friday, saturday and sunday there are parties being held untill 02h00 night - if you do not signal, the room is not being cleaned - I requested several times to speak to manager, several times manager was unavailable ! very unprofessional - I had the impression that the hotel was run by students ! so expect no professionality at all if you stay there ! Good luck !

big bed

Stayed in September 2024

We were given a smaller room on first day, which was changed next day, after going through the hassle of packing/unpacking luggage again. It's mentioned as 4* hotel but it's no where even near. Ac of first room was not working properly.

Location was more or less good.

Stayed in September 2024

I am writing to formally complain about the numerous issues we encountered during our recent stay at Regardal hotel Al maty from the day we checked in on 29th May and checjed out 2nd June. Our experience was highly unsatisfactory, especially considering the premium rates we paid.From the very beginning, our stay was plagued with problems. Upon arriving late, we discovered that our room's main door lock and air conditioning were not functioning. Despite multiple trips to the reception, my husband was informed that these issues could not be addressed until the morning. This left us feeling unsafe and uncomfortable for the night.The next morning, the manager provided us with a master card as a temporary solution for the door lock. This is an extremely risky and unprofessional measure, as it compromises the security of all guests' belongings.Furthermore, the staff's attitude throughout our stay was rude and uncooperative. The staff's inability to speak English made communication challenging, and their body language clearly indicated their unwillingness to assist us. There was a noticeable lack of a welcoming smile or any form of basic hospitality from the staff, which is something we have never experienced in all our travels around the world.Our dissatisfaction was further compounded by the poor housekeeping services. Despite requesting room cleaning, we returned each night to find our room still dirty and uncleaned. This level of neglect is unacceptable and does not meet even the most basic standards of hospitality.Additionally, the breakfast service was appalling. Despite requesting a simple vegetarian sandwich, the staff failed to provide this, demonstrating a lack of consideration for guests' dietary needs. On the first night, my husband, who is diabetic, did not get anything to eat as he was busy going to the reception multiple times to address the door issues. This situation was extremely distressing and unacceptable.

there was nothing we can say we liked it and is a request to booking.com to pls remove such hotels from their list

Stayed in June 2024

I recently had an extremely disappointing stay at the Regardal Hotel with my 20-year-old son, and I feel compelled to share our awful experience to warn others. Firstly, the room design was highly inappropriate. There was a huge glass window in the toilet facing the room, offering no privacy whatsoever. It was extremely uncomfortable and awkward for both my son and me. The staff at this hotel were some of the rudest and most unprofessional I have ever encountered. They were negative, very impolite, and made us feel unwelcome from the moment we arrived. This level of disrespect is simply unacceptable in any hospitality setting. Breakfast was another disaster. The selection was abysmal, with hardly any food available. The boiled eggs were dry and broken, and the cheese was hard and tasteless. To make matters worse, they didn't even have coffee. It was the worst breakfast experience I have ever had in a hotel. The managers were no better. They were very impolite and tried to charge us more money at the end of our stay, which felt like a blatant attempt to take advantage of us. Their behavior was both dishonest and unprofessional. The room itself was dirty, old, and unreliable. The interior looked like it hadn't been updated or properly cleaned in years. On top of that, the room was very cold, making our stay even more uncomfortable. This is a far cry from the comfort and cleanliness one would expect from a hotel. It’s worth noting that this hotel is definitely not a 4-star establishment as advertised. In reality, it’s more of a 2-star hotel, or even less. The quality of the amenities, service, and overall experience is severely lacking. Overall, our stay at the Regardal Hotel was a nightmare. I would strongly advise anyone considering this hotel to look elsewhere. There are plenty of other options that offer better service, cleaner rooms, and a more pleasant experience. This place is simply not worth your time and money

Nothing

Stayed in May 2024

Door lockers are to old, they are not safe, they do not work properly. You cannot be sure that you door won't open any time.

Location

Stayed in April 2024

But the cleanliness is important. Make it sure the rooms well clean. I found out some used tissues under the bed.

The receptionist are helpful. Staffs are amazing.

Stayed in April 2024

I got very bad behavior from that hotel management, i booked king size bed with balcony, they give me twin bed without balcony, I informed them, that time they are saying we don’t have balcony and king bed room now. First time am getting like this behavior from hotel staff, all are very rude. When i was sleeping with my wife , one staff came inside my room without my permission, it was mid night, he used his spare key, very very bad hotel in the world

I didn’t like anything from there

Stayed in February 2024

They should change their reception PPL they are just not too be fit for the hospitality industry, unprofessional always finding ways to mint more money from the guests and they are liers and cheat

No options for breakfast daily they server the same dishes that too tasteless

Stayed in December 2023

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in November 2024

There are no comments available for this review

Stayed in September 2024

There are no comments available for this review

Stayed in September 2024

There are no comments available for this review

Stayed in June 2024

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in March 2024