Reviews of Hilton Astana 5 stars
Heidar Aliyev Street 14, 10000 Astana, Kazakhstan
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewLocation near garden and mall
Nothing
Dear Mr. Rashid, thank you for having chosen Hilton Astana as the hotel of choice for your recent stay. We are delighted to hear that you enjoyed our convenient location near the garden and the mall. It is great to know it added to the comfort and ease of your stay. We truly appreciate your feedback and hope to welcome you back again soon! Kindest Regards, Leo Holli / Cluster General Manager / Hilton Astana
Dear Mr. Rashid, thank you for having chosen Hilton Astana as the hotel of choice for your recent stay. We are delighted to hear that you enjoyed our convenient location near the garden and the mall. It is great to know it added to the comf… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewLocation Facilities
Dear Mr. Oleksandr, thank you for having chosen Hilton Astana as the hotel of choice for your recent stay. Also, we would like to thank you for taking moment to participate in this survey. We are delighted to hear that you enjoyed our convenient location and the facilities we offer. It is always our goal to provide a comfortable and enjoyable experience for all our guests, and your kind words are truly encouraging for our team. We hope to have the pleasure of welcoming you back soon so you can continue to enjoy everything our hotel has to offer! Kindest Regards, Leo Holli / Cluster General Manager / Hilton Astana
Dear Mr. Oleksandr, thank you for having chosen Hilton Astana as the hotel of choice for your recent stay. Also, we would like to thank you for taking moment to participate in this survey. We are delighted to hear that you enjoyed our conve… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewMy wife and I recently had the pleasure of staying at the Hilton Astana, and it was an unforgettable experience. As someone who appreciates both luxury and local culture, I was thrilled to find that this hotel masterfully combines the two. From the moment we arrived, we were struck by the hotel's modern and grand architecture. It felt like we were stepping into one of Astana's futuristic wonders, a perfect reflection of the city's unique skyline with landmarks like the Bayterek Tower and the Khan Shatyr. The lobby, with its soaring ceilings and elegant decor, was a sight to behold. Our room was no less impressive, offering a stunning panoramic view of the city, especially the amazing Expo site, which looked spectacular at night. Honestly, the level of service and the sheer grandeur of the place felt on par with a Waldorf Astoria. The hotel's location is also a major asset. Not only is it situated in a prime area for sightseeing, but its proximity to the airport—just a 15-minute drive—made our arrival and departure incredibly smooth and stress-free. What truly made our stay special, however, was the impeccable service. Every staff member we encountered was warm, professional, and genuinely dedicated to ensuring our comfort. We particularly enjoyed the rooftop bar, which offered not just fantastic cocktails but also a breathtaking perspective of the city's futuristic architecture. The hotel’s spa was also a highlight, providing a much-needed sanctuary after a day of exploring Astana's grand boulevards and impressive monuments. I want to extend a special thank you to Anna, the Commercial Director. Her incredible attention to detail and personal touch made us feel truly valued. It’s clear that her leadership has created a culture of excellence throughout the entire hotel. The Hilton Astana is more than just a place to stay; it is a destination in itself.
Dear Mr. Alexandre, thank you sincerely for your wonderful review! We are truly delighted that you and your wife had such a memorable stay at Hilton Astana. Your kind words about our architecture, service, and facilities — especially the rooftop bar and spa — mean a great deal to us. A special thank you for recognizing the Commercial Director Anna — we are proud to have her as part of our team, and your appreciation will be warmly shared. We look forward to welcoming you back soon for another exceptional experience! Warm regards, / Leo Holli / Cluster General Manager / Hilton Astana
Dear Mr. Alexandre, thank you sincerely for your wonderful review! We are truly delighted that you and your wife had such a memorable stay at Hilton Astana. Your kind words about our architecture, service, and facilities — especially the ro… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewThe hotel looks great, nice design, comfortable spacious rooms, nice rich breakfast.
Staff should pay attention to what is happening in the spa. One family with 3 adults and 2 toddlers occupied the jacuzzi for several hours. They placed a used nappy at the edge of the jacuzzi. After more than one hour it was still there! It means no staff passed this area within over one hour. It should have been picked up and thrown away. The family treated the spa as private bathroom which affected others’ experience. Second issue. There was a private function in the ballroom. The doors that side of the hotel were open. However when we tried to enter from outside we were turned away by security who were not polite nor respectful. A stay at hotel of this standing and at this price should be perfect. However due to these instances it was not perfect and this is something the management should fix.
Dear Jaap, we appreciate you taking the time to share your feedback. Foremost, thank you very much for your kind words and for noticing the quality of our hotel, design, and breakfast. It means a lot to us to know that these parts of your stay were enjoyable. At the same time, we want to sincerely apologize for the issues that affected your overall experience. We are always looking for ways to improve, and hearing from our guests is very helpful in guiding us on what to focus on. Your feedback is truly appreciated and encourages us to keep getting better every day. We really hope to have the chance to welcome you back in the future and provide you with an even better stay. We will do our best to make sure your next visit is relaxing, comfortable, and a memorable experience. Kind regards, / Leo Holli / Cluster General Manager / Hilton Astana
Dear Jaap, we appreciate you taking the time to share your feedback. Foremost, thank you very much for your kind words and for noticing the quality of our hotel, design, and breakfast. It means a lot to us to know that these parts of your … Show more
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewIt’s my 4th time staying here and I noticed that they’re starting to cut corners. Still good. Just not as good as it used to be.
Dear Mr. Bulat, thank you for your continued loyalty and for taking the time to share your thoughts. We truly appreciate your feedback and are grateful to have had you with us for the fourth time. It is very regretful to hear that your recent stay did not fully meet your expectations. Please accept our apologies for any inconvenience you may have experienced. Your input is genuinely appreciated — it helps us reflect and continue working toward providing a consistently comfortable and welcoming experience. We hope to have the pleasure of welcoming you again and doing our best to make your next stay more satisfying. Kind regards, / Leo Holli / Cluster General Manager / Hilton Astana
Dear Mr. Bulat, thank you for your continued loyalty and for taking the time to share your thoughts. We truly appreciate your feedback and are grateful to have had you with us for the fourth time. It is very regretful to hear that your rece… Show more
Reviewed: 4 June 2025 · Stayed in May 2025
Verified reviewThe price compared to the room given was bad. I was given a accessible room although I did not book this.
Dear Al Shaibi, thank you very much for choosing our hotel and for taking the time to share your feedback. We truly appreciate it. After carefully reviewing your reservation, we would like to kindly inform you that the booking was made for the King Accessible Room. You can refer to your booking confirmation for all the details of your reservation. We regret any inconvenience this situation may have caused. Please be assured that we always adhere to our standard procedures to provide the best service possible. During your stay, the hotel was experiencing high occupancy, and unfortunately, no alternative rooms were available. Thank you once again for your understanding and for choosing our hotel. We look forward to welcoming you again in the future. Kindest Regards, Leo Holli / Cluster General Manager / Hilton Astana
Dear Al Shaibi, thank you very much for choosing our hotel and for taking the time to share your feedback. We truly appreciate it. After carefully reviewing your reservation, we would like to kindly inform you that the booking was made for … Show more
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 April 2025 · Stayed in February 2025
Verified reviewReviewed: 14 March 2025 · Stayed in March 2025
Verified reviewReviewed: 14 March 2025 · Stayed in March 2025
Verified reviewReviewed: 14 March 2025 · Stayed in March 2025
Verified reviewReviewed: 1 March 2025 · Stayed in March 2025
Verified reviewReviewed: 1 March 2025 · Stayed in February 2025
Verified reviewReviewed: 25 February 2025 · Stayed in February 2025
Verified reviewNew! Business Class with Good Location! Good room and facilities! Very comfortable BED and pillows! Clean! Very good breakfast. Expo Centre and Mega Mall is next door
Dear Mr. Baurzhan, thank you for having chosen Hilton Astana as the hotel of choice for your recent stay. Your fantastic review is highly appreciated! We are thrilled to hear that you enjoyed the location, room, and facilities. It is wonderful to know that the bed, pillows, and cleanliness helped make your stay even more comfortable. We are also glad you enjoyed the breakfast and appreciated the convenience of being so close to the Expo Centre and Mega Silk Way mall. At our hotel, we strive to provide the best possible experience for every guest, and your feedback motivates us to continue improving. Your kind words mean a lot to us, and we are looking forward to welcoming you back for another great experience! Kindest Regards, Leo Holli / Cluster General Manager / Hilton Astana
Dear Mr. Baurzhan, thank you for having chosen Hilton Astana as the hotel of choice for your recent stay. Your fantastic review is highly appreciated! We are thrilled to hear that you enjoyed the location, room, and facilities. It is wonde… Show more
Reviewed: 19 January 2025 · Stayed in January 2025
Verified reviewReviewed: 29 December 2024 · Stayed in October 2024
Verified reviewMy fav hotel to stay in Astana
Dear Ms. Olga, thank you for having chosen Hilton Astana as the hotel of choice for your recent stay. We are thrilled to hear that we are your favorite hotel to stay at in Astana. It is always a pleasure to host you and ensure your stay is exceptional. Your kind words motivate our team to continue delivering the highest standard of service. We look forward to welcoming you back and create even more memorable experiences during your next visit! Kindest Regards, Leo Holli / Cluster General Manager / Hilton Astana
Dear Ms. Olga, thank you for having chosen Hilton Astana as the hotel of choice for your recent stay. We are thrilled to hear that we are your favorite hotel to stay at in Astana. It is always a pleasure to host you and ensure your stay is … Show more
Reviewed: 14 December 2024 · Stayed in December 2024
Verified reviewReviewed: 23 November 2024 · Stayed in November 2024
Verified reviewReviewed: 20 November 2024 · Stayed in November 2024
Verified reviewReviewed: 29 October 2024 · Stayed in October 2024
Verified reviewflexibility of the staff to accommodate my needs
may be a bit pricy
Dear Mr. Savin, thank you for having chosen Hilton Astana as the hotel of choice for your recent stay. Also, we would like to thank you for taking moment to participate in this survey with the highest rating of the hotel. We are glad to hear that our staff was able to accommodate your needs. We sincerely regret that the room rate did not meet your expectations. Our pricing is based on hotel occupancy, and we strive to provide a range of options and a level of service that aligns with the cost of accommodation. Our goal is to provide a welcoming and enjoyable experience for all of our guests. We hope that in the future you will give us the opportunity to welcome you again as a guest of Hilton Astana and take care of everything for you! Kindest Regards, Leo Holli / Cluster General Manager / Hilton Astana
Dear Mr. Savin, thank you for having chosen Hilton Astana as the hotel of choice for your recent stay. Also, we would like to thank you for taking moment to participate in this survey with the highest rating of the hotel. We are glad to hea… Show more
Reviewed: 23 October 2024 · Stayed in October 2024
Verified reviewGreat hotel, great service and great facilities.
Dear Mr. Adi, thank you for having chosen Hilton Astana as the hotel of choice for your recent stay. Also, we would like to thank you for taking moment to participate in this survey with the experience. We are thrilled to know that you had an enjoyable experience during your stay. It brings us great joy to know that our facilities and the service provided by our team members met your expectations and contributed to a comfortable and great stay. We hope in the future you will give us the opportunity to welcome you again as a guest of Hilton Astana and take care of everything for you! Kindest Regards, Leo Holli / Cluster General Manager / Hilton Astana
Dear Mr. Adi, thank you for having chosen Hilton Astana as the hotel of choice for your recent stay. Also, we would like to thank you for taking moment to participate in this survey with the experience. We are thrilled to know that you had… Show more
Reviewed: 1 October 2024 · Stayed in September 2024
Verified reviewGreat buffet breakfast. Nice comfortable room with a great view of the EXPO area. Next door to a great shopping mall, and walking distance to the university. Attentive, polite staff.
We didn’t get a chance to eat at the ninth floor restaurant because there was a private party both times we checked.
Dear Fred, thank you for having chosen Hilton Astana as the hotel of choice for your recent stay. Also, we would like to thank you for taking moment to participate in this survey with the experience. We are delighted to hear you enjoyed the buffet breakfast, your comfortable room with the Expo area view, and the convenient location near the shopping mall and university. We are also pleased our staff made your stay welcoming. We apologize for the ninth-floor restaurant being unavailable during your visit due to private events and hope you will have the chance to dine next time. We look forward to welcoming you back on your next visit! Kindest Regards, Leo Holli / Cluster General Manager / Hilton Astana
Dear Fred, thank you for having chosen Hilton Astana as the hotel of choice for your recent stay. Also, we would like to thank you for taking moment to participate in this survey with the experience. We are delighted to hear you enjoyed the… Show more