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Size and comfort

Stayed in August 2025

Front desk

silence

Stayed in April 2025

Everything is was good, but insignificant smell of cigarettes in a room ( seems like guests ignoring the rule of no smoking). Suggest to put labels of no smoking in the room

Stayed in December 2024

Unstable Wi-Fi (virtually non-existant) totally undermined otherwise the good quality of this hotel. King bed was not actually a single bed, rather a combination of two Twin beds which downgraded this hotel to 3*.

Generous and various breakfast included extraordinary 5-grain porridge and Kazakh native deserts. Spacious room with amenities of 4-5* hotel.

Stayed in October 2024

Wifi too weak in the room

Location - room was spacious and confortable. The attention from the recepcionist ( a lady and a gentleman) was outstanding. They were really helpful and caring. Great hospitality.

Stayed in September 2024

Some below is not comfortable

Quiet and good , clean

Stayed in August 2024

Air condition in my room wasn’t working

Nice big room. Good location.

Stayed in April 2024

Great value for the money! Comfortable rooms, helpful staff. The breakfast was quite good, wide choices at the buffet.

Stayed in January 2024

Single beds are too narrow

Breakfast was pretty good

Stayed in July 2023

Inconvenient placing of power-sockets. Very small teapots:)

Old soviet-style interior: high ceilings, huge rooms and corridors, old-style restaurant. Very good breakfasts, very professional staff, all the facilities are present. Rooms are clean and big. The view from the room is very good. The location of the building is perfect - very close to all the city's landmarks.

Stayed in June 2023

Only one worth noticing thing was the view from windows, I expected beautiful view to Astana, but unfortunately view was to the wall of the building which next to the hotel

Everything was clean and tidy, very good 👍🏼

Stayed in April 2023

My first room had terrible (almost non-existent) Internet, although the Wifi connection supposedly worked. Eventually I was moved to another (wonderful!!!) room, where the Internet connection was impeccable.

I got to breakfast late, and what was left was not very appealing. Go earlier, when things are still hot and plentiful. Waitstaff at breakfast was very helpful.

Stayed in April 2023

Great room and spa, excellent breakfast

Stayed in August 2025

Charged me twice for my room. Booking isn’t doing anything to solve this issue.

Stayed in July 2025

Very unfriendly Receptionist, who lied to us about the rooms available. The first room we got was a family room on the top floor (which was OK), but all the views were blocked by A/C and other installations on the surrounding roof. When asking the Receptionist if there was another room with a better view available, she denied ... even though Booking.com showed several rooms available. Only upon intervention by the very helpful & friendly Manager all of a sudden a good room became miraculously available. We felt very badly treated by the front desk staff, the rest of the Hotel was OK.

Close to restaurants & shopping center. The first room we had was terrible, but the second room we got after the intervention of the Manager was very good.

Stayed in June 2025

There are no bell boys to get/take baggage, no tea/coffee arrangement in the room, exhaust fan not working in the bathroom. The 4 star rating is a sham as they are charging guests for swimming pool usage which is absurd. Disappointed ☹️☹️☹️

Nothing much

Stayed in May 2025

I recently stayed at the Jumbaktas Astana Hotel and had a truly enjoyable experience. The spa was a well-maintained, the breakfast was with a wide variety of dishes to suit all tastes. What stood out most were the national desserts; they were absolutely delightful.

Stayed in May 2025

The non existence of a laundry room. Because it's pretty much a private matter.

I think it was pretty good. Everyone could find something to one's test. I did like the willingness of stuff to satisfy any needs of the guest. 😀💖👍

Stayed in September 2024

Rooms are old fashion. Wi-Fi is poor, in the room 511 Wi-Fi was completely absent.

Rooms are large and spacious

Stayed in July 2024

Unfriendly unwelcoming reception team and waiters on breakfast…never greeting guests first, or passing by guests…uncooperative, generally untrained for hospitality business. Independent hotels (outside of networks) could only stand out via true welcoming characters and creating positive vibe for travellers. This team in general never smiles, never greets, and leaves the feeling the you disturb them by coming over. Never-working internet in 21 century is simply no-go. absence of heating with 2*C outside, (air conditioning preprogrammed and blocked in the most bizarre way), lack of any consistency in room cleaning standards including vacuume cleaning in some rooms after midnight - just adds up… The hotel in general needs renergized leadership and reshuffle to get on a positive side of hospitality business.

Location is good

Stayed in June 2024

Friendly and helpful staff, convenient location and tasty restaurant of this hotel made my stay there a true pleasure. The room I got was clean and spacious, which I find important. I will consider booking Jumbaktas again on my next trip to Astana

Stayed in April 2024

The internet worked extremely slow

They arranged a early check-in on short notice

Stayed in November 2023

Thanks

Stayed in September 2023

The rooms were very hot, the AC didn’t work. The cleaning stuff didn’t clean the room properly and did so only if asked

The food was amazing, the staff at the reception and at the bar were very nice.

Stayed in September 2023