Reviews of Modern апарт-отель, напротив Ботанического Сада
улица Туркистан 16 25, 020000 Astana, Kazakhstan
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Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewCompensation discount, after claiming no wifi in the room and near on the corridor
No wifi in the room, and near on the corridor. We spent one night without wifi. Next to the apartment building, construction was very noisy. Only prepared beds, towels and amenities for two persons, although we reserved family room for 3 of us. I guessed probably our originally assigned room had been given to another guests with two persons who claimed the noise outside. No wifi was available in the room and near on the corridor. After claiming it to the receptionist, wrong solutions were given a couple of times, no clear explanation was given and she only insisted she will request for technical staff after 21:00 ! Of course, it was quite impossible late at night by such a small business in the small administration room. Only after my repetitive claims, she agreed to refund necessary amount for compensation to the inconvenience. If you are foreigner, you do not have own SIM card to access internet there, and you plan to rely on wifi in the room, I strongly recommend not to choose this facility, because same thing may happen to you, as to us. Repetitive claims were waste of time.
Thank you for taking the time to share your detailed feedback. We're truly sorry that your experience did not meet your expectations. We sincerely apologize for the inconvenience caused by the Wi-Fi issues, construction noise, and the initial room setup for two instead of three guests. Your concerns are absolutely valid, and we regret the frustration and discomfort this caused during your stay. We’ve already taken steps to improve the Wi-Fi stability and are working closely with our technical team to avoid similar situations in the future. Regarding the noise, unfortunately, the construction near the building is beyond our control, but we understand how it affected your rest, and we’re doing our best to accommodate guests in quieter rooms whenever possible. We appreciate your patience and are glad we were able to offer compensation as a gesture of goodwill. Your feedback helps us improve, and we’re truly sorry we didn’t deliver the level of comfort and service we aim to provide. Wishing you all the best in your future travels.
Thank you for taking the time to share your detailed feedback. We're truly sorry that your experience did not meet your expectations. We sincerely apologize for the inconvenience caused by the Wi-Fi issues, construction noise, and the … Show more
Reviewed: 28 October 2024 · Stayed in October 2024
Verified review