Reviews of Pullman Luang Prabang 5 stars
Ban Pong Wanh, 06000 Luang Prabang, Laos
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewLittle bit overrated compared to vang vieng. However beautiful
Hotel offerred only hotel tours. No other company they could or would call for tours around
Dear Guest, Thank you for your feedback. We appreciate your kind words about our hotel’s beauty. We apologize for any inconvenience regarding tour options and will review how we can better support guests with varied tour services in the future. Best regards, Pullman Luang Prabang Team
Dear Guest, Thank you for your feedback. We appreciate your kind words about our hotel’s beauty. We apologize for any inconvenience regarding tour options and will review how we can better support guests with varied tour services in the fu… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewHotel is wonderful! Many compliments to the landascapers and designers because i've never seen anything like that. The pool areas and amazing and to overlook the rice fields is a real wonderful experience. The room was awesome, so big, a huge bathroom, all the amenities.
Restaurant maybe needs a bit more attention. Staff doesn't seem to be well trained on English speaking customers, but overall was pleasant. There were few guests so breakfast was a la carte and was yummy. The half board menu for dinner is pretty limited, so you'll end up choosing from the a la carte which is quite pricey.
Dear Samantha, Thank you for your kind words about our landscaping, pool, and room. We appreciate your feedback on the restaurant and will work on improving service and menu options. We look forward to welcoming you again. Best regards, Pullman Luang Prabang Management
Dear Samantha, Thank you for your kind words about our landscaping, pool, and room. We appreciate your feedback on the restaurant and will work on improving service and menu options. We look forward to welcoming you again. Best regards, P… Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewWonderful grounds, well-kept and beautiful scenery. The rooms were large, with stunning views across Rice fields and beyond. Large bathroom, bath, shower all super clean. Good bed, silent aircon and the staff super well trained and friendly. Rhee at breakfast, and Mina at reception deserve special mention. Pools were emoty, off-season , and clean, well maintained, and with delightful views Slightly out of town but free shuttles. Highly recommended
Slightly disappointed tbh with the food at dinner, much as we ate half board every night and they were flexible on choices...food was abit bland with exceptions of soup and funnily enough, western dishes. We had to ask for mango, even if it's widely available...can improve here, but still we loved it. A bit of flexibility on shuttle times would be a small improvement
Dear Guest, Thank you so much for taking the time to share your detailed feedback. We’re thrilled to hear that you enjoyed the beautiful grounds, spacious rooms with stunning views, and the excellent service provided by our team, especially Rhee at breakfast and Mina at reception. Your kind words mean a lot to us! We’re glad to know you were able to take advantage of our peaceful, off-season pools and the shuttle service to explore the surrounding areas. We aim to provide a relaxing and enjoyable experience, and it’s wonderful to hear that you had a pleasant time overall. We do, however, apologize that the dinner options did not meet your expectations. We take your comments on the food quality seriously and will review our menu to ensure a greater variety of flavors, particularly for our half-board guests. We appreciate your feedback on the mango and the flexibility of the shuttle times and will certainly consider your suggestions for improvement. We truly value your input and will work to enhance these areas for future guests. We hope to welcome you back soon, and thank you again for your recommendations. Best regards, Pullman Management Team
Dear Guest, Thank you so much for taking the time to share your detailed feedback. We’re thrilled to hear that you enjoyed the beautiful grounds, spacious rooms with stunning views, and the excellent service provided by our team, especially… Show more
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewReviewed: 30 March 2025 · Stayed in March 2025
Verified reviewReviewed: 23 March 2025 · Stayed in March 2025
Verified reviewReviewed: 17 March 2025 · Stayed in February 2025
Verified reviewReviewed: 13 March 2025 · Stayed in March 2025
Verified reviewAway from the hustle and bustle of the city. Very quiet and a wonderful shuttle service into town Guest relations manager David went above and beyond in helping us locate and take us to local medical facility
Nothing to not like. Everything was great
Dear Guest, Thank you for your kind feedback! We’re so glad you enjoyed the peaceful atmosphere away from the city's hustle and bustle, as well as our shuttle service into town. We're especially grateful to hear that David, our Guest Relations Manager, went above and beyond to assist you in locating and taking you to the local medical facility. It's always our priority to support our guests in any way we can. We hope to welcome you back soon and provide you with another great experience! Best regards, Management Team
Dear Guest, Thank you for your kind feedback! We’re so glad you enjoyed the peaceful atmosphere away from the city's hustle and bustle, as well as our shuttle service into town. We're especially grateful to hear that David, our Gue… Show more
Reviewed: 10 February 2025 · Stayed in February 2025
Verified reviewbreakfast had good variety. we were on half board package. the menu were limited and repeated, but portions were too big. the spa was good with nice environment and good massage skill
The towels provided were old and some were even torn. House keeping service were slow. I went back room at 4pm and the room was not done . Called for service twice, then the cleaner came. but jus took 10 minutes to tidy bed and change towels
Dear guest, Thank you for taking the time to share your valuable feedback. We're glad to hear that you enjoyed the variety of breakfast and the spa experience. It’s wonderful to know you found the environment relaxing and the massage skills to your liking. However, we truly apologize for the issues you encountered with housekeeping. This is not the standard of service we aim to provide, and we regret the delay in cleaning your room. We appreciate you bringing this to our attention, and we will work closely with the team to ensure that these concerns are addressed and that the towels are replaced to maintain a higher standard. Your feedback is essential for our continuous improvement, and we will strive to enhance the overall guest experience. We hope to welcome you back in the future for an even more seamless stay. Warm regards, Management Team
Dear guest, Thank you for taking the time to share your valuable feedback. We're glad to hear that you enjoyed the variety of breakfast and the spa experience. It’s wonderful to know you found the environment relaxing and the massage s… Show more
Reviewed: 3 February 2025 · Stayed in February 2025
Verified reviewVery peaceful, perfect for having young children with swimming pools, terrace / balconies for the evening after they sleep, organic farm and animals and a bit out of town so feel like you’re in nature. Free shuttle was quite regular.
Getting a bit dated, quite of a lot of things starting to not work and are quite worn, including the shower and bath taps which only had trickles of boiling water many times, meant we had to call technicians many times to be able to shower. Limited English of some staff made it a bit hard to communicate certain needs (although know we are in a different country so do have some sympathy). Service was always pretty slow.
Dear Guest, Thank you for taking the time to share your experience. We're glad to hear that the peaceful environment, the pools, and the organic farm with animals made your stay enjoyable, especially for families with young children. It’s great that you were able to relax on the terrace after the little ones went to sleep! We do apologize for the issues you experienced with the facilities, such as the shower and bath taps, and we understand how inconvenient that must have been. We’ll certainly look into these maintenance issues to ensure everything is in proper working order. We also appreciate your understanding about the language barrier, and we’ll work on improving communication to make sure every guest’s needs are met more efficiently. We truly value your feedback and hope to welcome you back for an even better stay in the future. Best regards,
Dear Guest, Thank you for taking the time to share your experience. We're glad to hear that the peaceful environment, the pools, and the organic farm with animals made your stay enjoyable, especially for families with young children. It’s g… Show more
Reviewed: 3 January 2025 · Stayed in January 2025
Verified reviewStunning location. Property had tremendous possibilities if owned and managed by the right people.
The top and middle Mainland Chinese management from Front Office to F&B. No sense of direction or help given to the local Laotian staff who clearly needs help handling guests during peak season. Understaffed. Not a single executive members seen during peak breakfast period but can be seen dining and sitting down in a group having meal together while the Laotian team members were hustling doing service. No common sense and clearly taking advantage of local staff. At one point, a male Chinese manager at the Front Office was yelling at his team in front of me just because the staff could not find my booking in the system.
Dear Wan, Thank you for taking the time to share your thoughts and feedback regarding your recent stay with us. We genuinely value guest insights as they help us continuously improve our service and ensure a better experience for all future visitors. We are pleased to hear that you found the location stunning and recognized the potential of our property. We believe in the beautiful possibilities of this location and are committed to providing the best possible experience for our guests. We sincerely apologize for the frustrations you experienced during your stay, particularly regarding the management and staffing issues. We understand your concerns about the lack of support for our local Laotian team, especially during peak periods, and we deeply regret if it appeared that the management team was not providing adequate guidance or assistance. This is certainly not the standard we strive for, and we will be reviewing our internal operations to ensure that the right level of support is provided to both our local staff and guests. We are also sorry for the situation you described with the Front Office staff. There is absolutely no excuse for any member of our team to raise their voice in front of a guest, and we take this matter very seriously. Our management team will be reminded of the importance of professionalism, respect, and effective communication when interacting with staff and guests alike. Please be assured that we are taking immediate steps to address these issues, including reinforcing the need for more consistent management presence during busy times and improving the coordination between our local staff and management. We understand that seamless service is crucial for a positive guest experience, and we are committed to making these necessary improvements. Once again, we apologize for any discomfort or disappointment you experienced. We hope you will consider returning in the future to see the positive changes we are implementing. Your feedback is incredibly important to us as we work to enhance our services. Warm regards, Pullman Hotel
Dear Wan, Thank you for taking the time to share your thoughts and feedback regarding your recent stay with us. We genuinely value guest insights as they help us continuously improve our service and ensure a better experience for all futur… Show more
Reviewed: 29 December 2024 · Stayed in December 2024
Verified reviewWe returned to this resort after five years, and overall, we were not disappointed. The location is amazing and whoever designed this resort, knew what they were doing. It's the best place to relax and unwind - one of the best for doing so I have ever found. The hotel restaurant is also great as well as reasonably priced. So, overall, we were very happy and will return.
However, we noticed a very clear decline in customer care standards since the last time we visited. Arrival welcome was rather poor, staff often did not greet us when they met us, and the send-off was also sub-standard. Often the reception did not pick up the phone. This is not really acceptable for this price and level. I think the main problem here is at the managerial level: we never met the manager, and it was clear that in comparison to 5 years ago there has been a visible decline in standards. Back then (2019), there was a very active French manager who would go around the resort checking that everything was good. This time, we haven't even met the manager. So we would recommend a new manager to this place because all staff are nice but often did not know what to do and were a little lost. Accor group, put your acts together, because this is a lovely resort and deserves to be run properly.
Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pullman Hotel
Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an enc… Show more
Reviewed: 27 December 2024 · Stayed in December 2024
Verified reviewReviewed: 17 December 2024 · Stayed in December 2024
Verified reviewNice luxury hotel. Was a treat to be there. Great facilities and room. Great relaxing environment.
Very expensive! you have to prepare to pay a premium price to stay there!
Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an enc… Show more
Reviewed: 13 December 2024 · Stayed in December 2024
Verified reviewThe staff were very friendly and helpful. The location of the hotel was quiet and peaceful which was exactly what I was looking for.
・The reason I chose this hotel was because I wanted to relax in the bath. However, there was no hot water. They responded immediately and I was able to enjoy it once, but the temperature of the water was not consistent. The shower in the morning was not hot either. It was disappointing because the reviews about the bath were good. ・I could hear my neighbors snoring in the middle of the night, luckily there was a speaker next to my bed so I listened to music while I slept.
Dear Guest, Thank you so much for sharing your feedback with us. We’re delighted to hear that our team was friendly and helpful, and that you enjoyed the peaceful and quiet location of our hotel—it’s exactly what we aim to offer to our guests. However, we are very sorry to hear about the issues you experienced with the hot water. We understand how important it is to have a comfortable and relaxing bath, and we deeply regret that the temperature was inconsistent. Please rest assured that we are investigating this matter with our maintenance team to ensure that it is addressed for future stays. We also apologize for the noise disturbance you experienced from your neighbors. We understand how important a restful night’s sleep is, and we will look into ways to better manage soundproofing in our rooms. We’re glad that you were able to use the speaker to help with the situation, but we certainly want to improve the overall comfort of our rooms. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for a more relaxing and comfortable stay in the future. Warm regards,
Dear Guest, Thank you so much for sharing your feedback with us. We’re delighted to hear that our team was friendly and helpful, and that you enjoyed the peaceful and quiet location of our hotel—it’s exactly what we aim to offer to our gues… Show more
Reviewed: 30 November 2024 · Stayed in November 2024
Verified reviewBeautiful rooms and public spaces, great location, friendly staff.
Dear Guest,, We very much appreciate your comments regarding your stay at the Pullman Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Dear Guest,, We very much appreciate your comments regarding your stay at the Pullman Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an en… Show more
Reviewed: 22 November 2024 · Stayed in November 2024
Verified reviewStaff are very responsive and proactive. The private pool is the biggest private pool I’ve ever seen in a resort hotel. It’s relaxing to swim in the private pool with the sun during day time, the stars during night time, and the beautiful sunset. Cute cats.
Dear guest, Thank you for your wonderful feedback! We’re thrilled to hear that you had such an enjoyable and relaxing experience at our resort. It’s fantastic that you were able to make the most of the private pool – we agree, it’s a special feature, and we’re so glad you enjoyed swimming both during the day and at night, with the beautiful sunset and stars. We're also delighted to hear that our staff's responsiveness and proactive service made a positive impact on your stay, and we love that you appreciated the cute cats as well! They certainly add a little extra charm to the property. We truly hope to welcome you back for another memorable stay in the future. Thank you again for your kind words! Best regards, Management Team
Dear guest, Thank you for your wonderful feedback! We’re thrilled to hear that you had such an enjoyable and relaxing experience at our resort. It’s fantastic that you were able to make the most of the private pool – we agree, it’s a speci… Show more
Reviewed: 16 November 2024 · Stayed in November 2024
Verified reviewbeautiful landscape gardens (rice terraces) with amazing pools. great rooms with terrace overlooking the garden. very good breakfast. free shuttle to luang prabang
reception: some do not understand very good english. the free shuttle to luang prabang: perfect but to return they forgot it - we had to call. but you can take a tuctuc for 5 dollar.
Dear guest, Thank you for sharing your feedback with us! We're so happy to hear that you enjoyed the beautiful landscape, the rice terraces, and the pools, as well as the comfort of the rooms with a terrace overlooking the garden. It’s great that you also appreciated our breakfast and the convenience of the free shuttle to Luang Prabang. We sincerely apologize for the misunderstanding regarding the return shuttle. We appreciate you bringing this to our attention, and we will ensure that our team is more attentive to these details in the future. We’re glad that the tuk-tuk option worked out for you, but we will work on improving the shuttle service to avoid such inconveniences. Your feedback is truly valuable, and we hope to welcome you back for an even better experience in the future. Best regards, Management Team
Dear guest, Thank you for sharing your feedback with us! We're so happy to hear that you enjoyed the beautiful landscape, the rice terraces, and the pools, as well as the comfort of the rooms with a terrace overlooking the garden. It’s… Show more
Reviewed: 5 November 2024 · Stayed in August 2024
Verified reviewWe were very satisfied with the view, the staff and the dinner.
The coffee provided in the room was not that great considering the rank of the hotel, the fruit was a little spoiled, and the bathrooms etc. were not very clean, which was disappointing.
Dear Guest, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Dear Guest, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to… Show more
Reviewed: 20 October 2024 · Stayed in October 2024
Verified reviewReviewed: 13 October 2024 · Stayed in October 2024
Verified reviewAll staff was extraordinary, especially David. We traveled with our son, 8 months, and staff was extremely friendly and helpful.
Dear Elias, Thank you for the recent stay and compliment. We are glad to hear that you had an enjoyable stay. Your praise for David is highly appreciated, We'll surely pass it on to him. We look forward to welcoming you and your family to this charming town again. Warm regards, Pullman Luang Prabang
Dear Elias, Thank you for the recent stay and compliment. We are glad to hear that you had an enjoyable stay. Your praise for David is highly appreciated, We'll surely pass it on to him. We look forward to welcoming you and your fa… Show more
Reviewed: 7 September 2024 · Stayed in August 2024
Verified reviewProperty in away from the crowded area. Set in a lovely quiet part of the town amongst rice fields.
Dear Josephine, Your comment is highly appreciated. We are glad to hear that you enjoyed the stay. We look forward to welcoming you to this charming town soon. Warm regards, Pullman Luang Prabang
Reviewed: 3 August 2024 · Stayed in August 2024
Verified review