Reviews of Sofitel Luang Prabang 5 stars
Unit 4, Ban Mano, 06000 Luang Prabang, Laos
Loading
Guests also reviewed these properties:
Livermore, United States
Vacaville, United States
Marshfield, United States
Vallon-Pont-dʼArc, France
Quedlinburg, Germany
Lijiang, China
Chanthaburi, Thailand
Leipzig, Germany
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewThe hotel staff was great. I hired a motorbike and flipped over. The hotel staff escorted me to the hospital and took X-ray. Luckily it was only ankle twisted and no bone issue. I was lucky to live in Sofitel especially the manager named Max provided a lot of help. If I were living in other hotel, I doubt they would provide the same level service. The hotel itself was also great.
Dear Michael, Thank you very much for sharing your experience with us. We are truly relieved to know that your accident was not more serious, and we are glad our team was able to assist you promptly during that time. It is especially rewarding to hear your kind words about our service and that you felt well cared for throughout your stay. I will be sure to share your appreciation with the entire team. We hope to welcome you back soon under better circumstances for another excellent stay in Luang Prabang. Warm regards, Aitthiphol Kamolsatian (Max) Cluster Front Office Manager Sofitel Luang Prabang & 3 Nagas Luang Prabang – MGallery Collection
Dear Michael, Thank you very much for sharing your experience with us. We are truly relieved to know that your accident was not more serious, and we are glad our team was able to assist you promptly during that time. It is especially rewar… Show more
Reviewed: 24 June 2025 · Stayed in May 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewLovely, friendly and attentive staff.
Pool renovation was noisy and blue sheeting around work site was unattractive. Inability to access room except via a back path past the kitchen and engineering was not what I expected. Disappointing stay.
Dear Debra, Sabaidee and thank you for sharing your feedback. We’re truly sorry to hear that your stay did not meet expectations due to the ongoing maintenance work. While we are working to enhance the property for future enjoyment, we understand that the renovation impacted your experience — particularly the noise and the temporary access route. On a positive note, we’re glad to hear you appreciated the warmth and attentiveness of our team. Your kind words mean a lot to us. We sincerely hope to have the opportunity to welcome you back once improvements are complete, so you can enjoy the true charm of Sofitel Luang Prabang. Warm regards, Te Duty Manager Sofitel Luang Prabang Hotel
Dear Debra, Sabaidee and thank you for sharing your feedback. We’re truly sorry to hear that your stay did not meet expectations due to the ongoing maintenance work. While we are working to enhance the property for future enjoyment, we un… Show more
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewbeautiful (old & restored) buildings, beautiful garden & pool-area
I wish the residence was a bit closer to the town centre…
Dear fabian, Sabaidee and thank you very much for your perfect score! We’re thrilled to know you enjoyed your stay with us at Sofitel Luang Prabang. Your support means a lot to our team, and we look forward to welcoming you back again for another relaxing and memorable experience. Warm regards, Te Duty Manager Sofitel Luang Prabang Hotel
Dear fabian, Sabaidee and thank you very much for your perfect score! We’re thrilled to know you enjoyed your stay with us at Sofitel Luang Prabang. Your support means a lot to our team, and we look forward to welcoming you back again for… Show more
Reviewed: 27 May 2025 · Stayed in April 2025
Verified reviewThe perfect quiet sanctuary in the middle of a beautiful city where time stood still. Beautiful grounds, lovely breakfast spot. The kids loved to feed the rabbits that run around in the garden. It was very lovely. The villa was spacious and the outdoor pavilion with the bath was great! The shuttle service that was available was great service.
Some parts like the pool and the villa are in need of a touch up. Also the price of the food (lunch/diner) was very out of proportion.
Dear Blanche, Sabaidee and thank you for sharing your experience with us. We’re delighted to hear that you and your family enjoyed the peaceful atmosphere, spacious villa, and charming moments with the rabbits in the garden — they’re certainly a favorite among our younger guests! It’s also lovely to know you appreciated our breakfast and shuttle service. We also appreciate your feedback regarding the pool and villa maintenance, as well as the pricing of our lunch and dinner offerings. Your comments have been noted and shared with our management team as we continuously work to improve both the experience and value for our guests. We hope to welcome you back to our tranquil sanctuary in the near future. Warm regards, Te Duty Manager Sofitel Luang Prabang Hotel
Dear Blanche, Sabaidee and thank you for sharing your experience with us. We’re delighted to hear that you and your family enjoyed the peaceful atmosphere, spacious villa, and charming moments with the rabbits in the garden — they’re cert… Show more
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 April 2025 · Stayed in March 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewNice heritage hotel. Great staff and service. Spa was superb!
Bed was a bit saggy and not as comfortable as I wish. Air con for the room was a bit undersized and couldn't cool the room enough.
Dear Julius, Thank you for sharing your feedback! We’re so glad to hear that you enjoyed the heritage charm of our hotel, the service from our staff, and the superb spa experience. We truly appreciate your comments regarding the bed and air conditioning. We’re sorry to hear that they didn’t meet your comfort expectations, and we’ll certainly look into these areas to ensure a more comfortable experience for our future guests. We hope to welcome you back soon for another stay, and we’ll do our best to make sure everything is perfect next time! Warm regards, Te Duty Manager Sofitel Luang Prabang Hotel
Dear Julius, Thank you for sharing your feedback! We’re so glad to hear that you enjoyed the heritage charm of our hotel, the service from our staff, and the superb spa experience. We truly appreciate your comments regarding the bed and a… Show more
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewReviewed: 21 March 2025 · Stayed in March 2025
Verified reviewStaffs are wonderful to us, especially Noudny!!
Dear Nita, Thank you for your fantastic feedback! We are thrilled to hear that you had such an enjoyable experience with us and that our team, especially Noudny, made a positive impression on you. We're also glad you found everything from cleanliness to comfort up to your expectations. We appreciate your rating for value for money and will continue to improve in that area to ensure a more balanced experience. We look forward to welcoming you back for another great stay! Best regards, Te Duty Manager Sofitel Luang Prabang Hotel
Dear Nita, Thank you for your fantastic feedback! We are thrilled to hear that you had such an enjoyable experience with us and that our team, especially Noudny, made a positive impression on you. We're also glad you found everything f… Show more
Reviewed: 23 February 2025 · Stayed in February 2025
Verified reviewMy stay at the Sofitel Luang Prabang was an unforgettable experience marked by exceptional service and serene luxury. The staff were incredibly welcoming and attentive, ensuring every detail of my visit was seamless and enjoyable. The room was beautifully designed, offering a perfect blend of comfort and elegance. The hotel grounds were truly stunning—lush gardens, tranquil courtyards, and a gorgeous pool that provided a peaceful retreat. The concierge service was outstanding, thoughtfully arranging a tour for the Alms Giving, Morning Markets and Kiang Si Falls that allowed me to explore the charm of Luang Prabang with ease.
Dear Alyssa, Thank you for your wonderful review. We are delighted to hear that your stay at Sofitel Luang Prabang was an unforgettable experience filled with exceptional service and serene luxury. It is heartwarming to know that our team made you feel welcomed and well taken care of, and that you enjoyed the beauty of our gardens, courtyards, and pool. We are also pleased that our concierge service helped create a seamless and enriching experience for you, allowing you to explore the charm of Luang Prabang with ease. Your kind words inspire us to continue delivering exceptional hospitality. We look forward to welcoming you back for another memorable stay. Best regards, Te Duty Manager Sofitel Luang Prabang
Dear Alyssa, Thank you for your wonderful review. We are delighted to hear that your stay at Sofitel Luang Prabang was an unforgettable experience filled with exceptional service and serene luxury. It is heartwarming to know that our team … Show more
Reviewed: 14 February 2025 · Stayed in February 2025
Verified reviewWe traveled as a family of three to Luang Prabang. After reviewing many websites and reviews, we settled for Sofitel. It looks really good in pictures. Of course it raised our expectations. Until we arrived, I can only say "WOW". It not only look exactly like the photos but exceed them. It is really like an oasis in this charming city. Although it was slightly off the main attractions, but walkable distance, the advantage is it is really quiet from all the chaos and noises and you can really relax and just spend a day at the pool. I especially like the landscape within the courtyard. My daughter absolutely enjoyed the daily feeding and playing with the rabbits in the garden area. My dad liked to sit at the open restaurant and enjoy reading the news. I think all ages can find a lovely spot to enjoy. The stuff are very friendly and after five nights, we became friends! I especially want to thanks Te's team, Vard, Leng, Noudy, Yai for hosting and giving us valuable suggestions during our local itinerary planning. Also the restaurant team for catering all our special needs.
I think the toilet door could be less heavy. My daughter who is 4 years old cannot open it by herself. Also the box which contains the tooth brush etc. could be smaller. Some electricity outlets do not work, for example on the bed head board for charing phones.
Dear Chen, Thank you for your heartwarming review! We are delighted to hear that your family had a memorable stay with us and that our atmosphere, friendly team, and beautiful garden exceeded your expectations. It’s wonderful to know that each member of your family found a special way to enjoy their time—whether it was relaxing by the pool, reading in the open-air restaurant, or playing with the rabbits. Your kind words about Me, Vard, Leng, Noudny, Yai, and our restaurant team truly mean a lot, and we will be sure to share your appreciation with them. We also appreciate your constructive feedback regarding the toilet door, amenities box, and electrical outlets. Your insights help us improve, and we will certainly look into these areas to enhance the guest experience. We hope to welcome you and your family back to our little oasis in Luang Prabang soon! Best regards, Te Duty Manager Sofitel Luang Prabang Hotel
Dear Chen, Thank you for your heartwarming review! We are delighted to hear that your family had a memorable stay with us and that our atmosphere, friendly team, and beautiful garden exceeded your expectations. It’s wonderful to know that … Show more
Reviewed: 10 February 2025 · Stayed in February 2025
Verified reviewEverthing is perfect
Less breakfast options
Dear Ruolin, Thank you for sharing your experience with us! We’re thrilled to hear that you found everything perfect and appreciated our staff, cleanliness, and facilities. Your feedback on the breakfast options is noted, and we will certainly look into ways to enhance the variety. We hope to welcome you back for another great stay in Luang Prabang! Best regards, Te Duty Manager Sofitel Luang Prabang Hotel
Dear Ruolin, Thank you for sharing your experience with us! We’re thrilled to hear that you found everything perfect and appreciated our staff, cleanliness, and facilities. Your feedback on the breakfast options is noted, and we will certa… Show more
Reviewed: 2 February 2025 · Stayed in February 2025
Verified reviewA wonderful historic hotel exceptionally well designed. The General Manager Andrew was always present and so helpful. The Spa is beautiful. The grounds well tended and beautiful. I cannot recommend this hotel enough
It was perfect.
Dear Monica, Thank you for your wonderful review! We’re delighted that you enjoyed the tranquility, historic charm, and exceptional service at Sofitel Luang Prabang. Your kind words about Andrew, our spa, and the beautifully maintained grounds mean a lot to us. We truly appreciate your recommendation and look forward to welcoming you back for another perfect stay. Best regards, Te Duty Manager Sofitel Luang Prabang Hotel
Dear Monica, Thank you for your wonderful review! We’re delighted that you enjoyed the tranquility, historic charm, and exceptional service at Sofitel Luang Prabang. Your kind words about Andrew, our spa, and the beautifully maintained gro… Show more
Reviewed: 29 November 2024 · Stayed in November 2024
Verified reviewReviewed: 21 October 2024 · Stayed in October 2024
Verified reviewThe place was very nice designed and peaceful. The staff are so friendly and helpful. The team who supported us (Te, Vard, Leng, Noudny & Yai) are excellent
Dear Hien, Thank you for your kind review! We're so happy to hear you enjoyed the peaceful design of the hotel and the warm hospitality from our team. Te, Leng, Noudny, Yai, and I are all grateful for your kind words. We hope to welcome you back to Sofitel Luang Prabang soon! Warm regards, Te Duty Manager, Sofitel Luang Prabang
Dear Hien, Thank you for your kind review! We're so happy to hear you enjoyed the peaceful design of the hotel and the warm hospitality from our team. Te, Leng, Noudny, Yai, and I are all grateful for your kind words. We hope to welcom… Show more
Reviewed: 4 October 2024 · Stayed in October 2024
Verified reviewReviewed: 4 September 2024 · Stayed in September 2024
Verified reviewReviewed: 25 July 2024 · Stayed in July 2024
Verified reviewThe hotel look and feel, facilities and food were top notch.
Dear Fahad, Thank you for taking the time to share your feedback. We are delighted to hear that you found our hotel’s look and feel, facilities, and food to be top notch. Providing our guests with a memorable and high-quality experience is our top priority. We look forward to welcoming you back to Sofitel Luang Prabang for another exceptional stay. Warm regards, Vard Front Office Manager Sofitel Luang Prabang
Dear Fahad, Thank you for taking the time to share your feedback. We are delighted to hear that you found our hotel’s look and feel, facilities, and food to be top notch. Providing our guests with a memorable and high-quality experience is… Show more
Reviewed: 3 June 2024 · Stayed in June 2024
Verified reviewAmazing staff. Great room and pool. Very good value for money
The kitchen is good, but pricy, e.g. 15 usd for a Pho.
Dear Jesper, Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay, especially our amazing staff, comfortable rooms, and pool. It's great to know you found good value in your stay with us. We appreciate your comments about the kitchen. While we strive to offer the highest quality in our dining options, we understand your perspective on pricing. Your feedback is valuable, and we will take it into consideration. We hope to welcome you back to Sofitel Luang Prabang soon! Best regards, Vard Front Office Manager Sofitel Luang Prabang
Dear Jesper, Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay, especially our amazing staff, comfortable rooms, and pool. It's great to know you found good value in your stay with us. We ap… Show more
Reviewed: 15 February 2024 · Stayed in December 2023
Verified reviewThe staff were really helpful considering that the airport lost all of our luggage, they found us a driver to take us out to the town so we could buy some clothes. The chef made us a special Christmas vegan meal which we had in our garden at the back of our room. The hotel has free bikes which makes exploring the city very easy.
The food was very expensive compared with the local restaurants. so we ate out a lot more than we had originally planned as the differences were stark. Next to the hotel spa, someone had a rave or loud music party and this ruined the spa experience, the hotel is surrounded by locals, they don't have control over what they do so not blaming the hotel just highlighting it can happen, as this isn't a remote location and the walls are not brick they are wood.
Dear Stuart, Thank you for taking the time to share your recent experience with us. We are delighted to hear that our staff were able to assist you during a challenging situation and that you enjoyed the special Christmas vegan meal prepared by our chef in the serene garden at the back of your room. Providing exceptional service and creating memorable moments for our guests are our top priorities, and we are thrilled that we could contribute to making your stay more comfortable. We apologize for any inconvenience you experienced due to the pricing of our food compared to local restaurants. Your feedback is valuable to us, and we will review our pricing structure to ensure that it aligns with the overall guest experience we aim to provide. Additionally, we regret that your spa experience was disrupted by external noise from a nearby event. While we strive to maintain a peaceful environment for our guests, we understand that certain factors may be beyond our control. Please rest assured that we will take your feedback into consideration and explore ways to minimize such disturbances in the future. Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future. Warm regards, Sofitel Luang Prabang team
Dear Stuart, Thank you for taking the time to share your recent experience with us. We are delighted to hear that our staff were able to assist you during a challenging situation and that you enjoyed the special Christmas vegan meal prepar… Show more
Reviewed: 16 January 2024 · Stayed in January 2024
Verified reviewWonderful food and friendly staff
Room was a bit cold
Dear Susan, Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed the culinary offerings and experienced the warmth of our friendly staff during your visit. However, we regret to learn that the room temperature fell short of your expectations. Please accept our apologies for any discomfort caused. Your feedback is invaluable, and we will take steps to ensure that our guests enjoy a cozy and comfortable stay in the future, especially during cooler periods. We appreciate your kind words and hope to have the pleasure of welcoming you back for an even more enjoyable experience. Warm regards, Sofitel Luang Prabang team
Dear Susan, Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed the culinary offerings and experienced the warmth of our friendly staff during your visit. How… Show more
Reviewed: 24 October 2023 · Stayed in October 2023
Verified reviewWonderful and sympathetically converted and preserved colonial compound, beautifully kept gardens, and lovely swimming pool. Very nice pool villa garden suite, comfortable bed and spacious room. Well located... perhaps 5 mins further from town on foot than would be ideal, but with a complementary shuttle car service to/from the night market area and/or sister 3 Nagas property. Some nice local cafes and small retailers in close proximity worth exploring if you don't want to go all the way into town. Generally very quiet and peaceful, but bear in mind the suites all back onto a developing residential area (immediately behind a 10ft wall which surrounds the compound) so there may well be general noise or even construction work taking place very nearby. We also had someone burning trash one night. Nothing the hotel can do about this but just something to be aware of if you're expecting utter tranquility. Overall a very enjoyable stay despite feedback comments below which I hope are just down to the disruption from Covid and getting everything not quite being back up to speed yet.
Overall service experience wasn't at the level expected for 5* or the price charged. Some elements of maintenance were also not where they needed to be e.g. the decking in the garden area was on its last legs, and the bed frame was extremely creaky and clearly in need of nailing back together. Loads of staff (far outnumbering the guests) and all very friendly and trying hard to please so it pains me a bit to write this. But there was a real lack of coordination and communication which made breakfast and dinner service a bit comical / awkward. Constantly being asked the same thing by 2 or 3 staff, having knives and forks taken away just after someone replaced them, being awkwardly hovered over 15 seconds after being passed the menu, etc. It just kept happening. The staff themselves have the potential to be great but really just need some more training and proper supervision, and someone to take overall responsibility for outcomes rather than everyone “staying in their their lane” leading to things like finished drinks and room service plates being left to fester in the sun all day despite various staff passing them literally hundreds of times. We never saw any kind of supervisor doing rounds and the front of house staff (who were very good) are quite detached from the accommodation and restaurant due to the layout of the place.
Dear Omar, Thank you for sharing your detailed feedback about your recent stay with us. We appreciate your kind words about our colonial compound, gardens, pool, and the comfort of our pool villa garden suite. It's wonderful to know that our location and complimentary shuttle service added to your convenience. We understand that the nearby residential area and occasional disturbances like burning trash impacted your experience. While some of these factors are beyond our control, we appreciate your understanding and your patience. Your comments regarding the service experience and maintenance issues are invaluable. We're committed to providing a 5-star experience, and it's clear we fell short during your stay. Please accept our apologies for the inconvenience caused by the lack of coordination and communication among our staff, as well as the maintenance concerns. We are currently working on enhancing our training programs to ensure better coordination and supervision. Your observations will help us address these issues more effectively. We hope to welcome you back in the future and provide you with the seamless and relaxing experience you deserve. Warm regards, Vard Front Office Manager Sofitel Luang Prabang
Dear Omar, Thank you for sharing your detailed feedback about your recent stay with us. We appreciate your kind words about our colonial compound, gardens, pool, and the comfort of our pool villa garden suite. It's wonderful to know th… Show more
Reviewed: 10 August 2023 · Stayed in August 2023
Verified reviewThe place, the staff, the service, everything was excellent!
none!
Bonjour sabaidee, We are very appreciated as your word "The place, the staff, the service, everything was excellent!" and we will keep it up with share to our team as well, However we are looking forward to welcome you back as your home in Luang Prabang again soon, Best Regard, Sofitel Team
Bonjour sabaidee, We are very appreciated as your word "The place, the staff, the service, everything was excellent!" and we will keep it up with share to our team as well, However we are looking forward to welcome you back as y… Show more