Reviews of SureStay Hotel by Best Western Vientiane 4 stars
Chao Anou Road Watchan Village, Chanthabouly District., 85621 Vientiane, Laos
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewLocation is convenient and staffs are friendly
They charged more price than what was shown or emailed by Booking.com and rooms were not close for family to stay comfortably
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewBrilliant location Walking distance from the night market all restaurants close by Fantastic gym Spacious rooms
Lots of construction outside you can’t hear it but it’s a nuisance to walk around Breakfast could have more variety
Dear Mr. Mohammed Bilal, Thank you very much for taking the time to share your experience with us. We're delighted to hear that you enjoyed our brilliant location, spacious rooms, and fantastic gym facilities. Being within walking distance of the night market and nearby restaurants is something many guests appreciate, and we're glad it added to your stay. We also appreciate your constructive feedback regarding the construction in the surrounding area and the breakfast variety. While we're pleased that the noise didn’t affect your comfort, we understand how the external environment can impact the overall experience. Please rest assured that we’re continuously working with local authorities to minimize disruption for our guests. As for breakfast, your suggestion is well noted, and we’re exploring ways to expand our offerings to better suit diverse tastes. It was a pleasure having you with us, and we hope to welcome you back again soon for an even more enjoyable stay. Best regards, Phengkham Vongsipaseuth Front Office Manager SureStay Hotel by Best Western Vientiane
Dear Mr. Mohammed Bilal, Thank you very much for taking the time to share your experience with us. We're delighted to hear that you enjoyed our brilliant location, spacious rooms, and fantastic gym facilities. Being within walking dist… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewNice breakfast. Great bathroom. Nice shower. All good. Love the rooftop bar.
Dear Valued guest, Thank you so much for your fantastic feedback! We’re exciting to hear that you enjoyed the breakfast, the bathroom amenities, and especially the rooftop bar, one of our favorite spots too. Your kind words mean a lot to our team and serve as a great encouragement to keep delivering memorable experiences. We’re so glad everything was “all good,” and we look forward to welcoming you back for another wonderful stay soon! Best regards, Phengkham Vongsipaseuth (Ms) Front Office Manager SureStay by Best Western Vientiane.
Dear Valued guest, Thank you so much for your fantastic feedback! We’re exciting to hear that you enjoyed the breakfast, the bathroom amenities, and especially the rooftop bar, one of our favorite spots too. Your kind words mean a lot to ou… Show more
Reviewed: 10 June 2025 · Stayed in March 2025
Verified reviewWe absolutely loved our stay at this hotel in Vientiane. The location is fantastic—within walking distance of everything you might need, from convenience stores and a wide range of restaurants to the vibrant night markets and stunning Mekong River views. The staff were outstanding: professional, kind, and consistently attentive. They went out of their way to assist with anything we needed, whether it was transport or local directions. Our rooms were immaculate—very spacious, ideal for couples, with a tidy bathroom and impressively strong shower pressure (a rare and welcome treat in Laos!). One of the highlights was the view from our room, overlooking the lively streets and the Mekong. Breakfast was a real treat, featuring a delicious buffet as well as an à la carte menu with fresh, made-to-order options. The on-site amenities made our stay even more enjoyable. The rooftop bar was the perfect spot to unwind in the evenings without having to leave the hotel—especially appreciated in the summer heat—and the café downstairs made grabbing a morning coffee so convenient. The rooftop bar staff were a joy—full of energy, smiles, and warmth. Their cheerful presence added to the vibrant and welcoming atmosphere. All in all, we felt the value was excellent for the price, and we would absolutely stay here again.
Dear Valued guest, Thank you for your high rating. We appreciate your feedback and are glad you enjoyed your stay. If you have any suggestions or highlight to share, we’re always eager to learn from our guests. Best regards, Phengkham Vongsipaseuth Front Office Manager Surestay Hotel by Best Western Vientiane
Dear Valued guest, Thank you for your high rating. We appreciate your feedback and are glad you enjoyed your stay. If you have any suggestions or highlight to share, we’re always eager to learn from our guests. Best regards, Phengkham Vongs… Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 May 2025 · Stayed in May 2025
Verified reviewReviewed: 16 May 2025 · Stayed in May 2025
Verified reviewReviewed: 14 May 2025 · Stayed in May 2025
Verified reviewdid not have breakfast as not halal. no issues with the breakfast as there is a halal restaurant right in front of the hotel.
everything is good. Friendly and polite staff. very helpful and accomodating.
Dear Ms. Tasneem, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +85621249999. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Phengkham Vongsipaseuth (Pheng) Front Office Manager SureStay by Best Western Vientiane
Dear Ms. Tasneem, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you a… Show more
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewNice staffs
Nice view over Mekong river
Dear Valued guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Could you please specific the area which we need to improve to make sure you and others our valued guest will have a better service in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +85621249999. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Phengkham Vongsipaseuth (Ms) Front Office Manager SureStay by Best Western Vientiane
Dear Valued guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Could you please specific the area which we need to improve to make sure … Show more
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewHotel was excellent. Room big, clean and comfortable. Staff were extremely nice. Location was great for restaurants, bars and Night Market.
Nothing.
Dear Mr. James, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Could you please specific the area which we need to improve to make sure you and others our valued guest will have a better service in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +85621249999. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Phengkham Vongsipaseuth (Ms) Front Office Manager SureStay by Best Western Vientiane
Dear Mr. James, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Could you please specific the area which we need to improve to make sure you… Show more
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewGood size room with comfortable bed and bathroom Very helpful staff
Road works
Dear Valued guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Could you please specific the area which we need to improve to make sure you and others our valued guest will have a better service in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +85621249999. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Phengkham Vongsipaseuth (Ms) Front Office Manager SureStay by Best Western Vientiane
Dear Valued guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Could you please specific the area which we need to improve to make sure … Show more
Reviewed: 4 May 2025 · Stayed in March 2025
Verified reviewReviewed: 25 April 2025 · Stayed in March 2025
Verified reviewQuality Hotel this one. Great friendly staff on the reception. Would of been happy to spend longer here.
There is another hotel that is known locally as the Best Western. Every Taxi driver I had took me there first. None of them seem to know this place. Had to walk a few streets with my luggage on the first night after finding out It was at the wrong Best Western. The reception at that hotel gave me the impression it happens a lot. Not the sure stay's fault, just taxi drivers not keeping up with the knowledge.
Dear Valued guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Could you please specific the area which we need to improve to make sure you and others our valued guest will have a better service in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +85621249999. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Phengkham Vongsipaseuth (Ms) Front Office Manager SureStay by Best Western Vientiane
Dear Valued guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Could you please specific the area which we need to improve to make sure … Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 14 April 2025 · Stayed in April 2025
Verified reviewReviewed: 12 April 2025 · Stayed in April 2025
Verified reviewReviewed: 6 April 2025 · Stayed in March 2025
Verified reviewSmooth check in process with welcome drinks. The staff is very attentive and helpful. The breakfast has a wide selection of Asian and Western choices. The room was very spacious and clean. We have been given a very very quiet room as requested. It's located next to a night market and many bars and temples. They also have security staff for the night.
Dear Valued guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +85621249999. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Phengkham Vongsipaseuth (Ms) Front Office Manager SureStay by Best Western Vientiane
Dear Valued guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you … Show more
Reviewed: 6 April 2025 · Stayed in March 2025
Verified reviewReviewed: 6 April 2025 · Stayed in April 2025
Verified review+ The location of the hotel is good, with easy access to local attractions. + The rooftop bar was a nice touch, offering a pleasant view and atmosphere. + The staff was friendly and always greeted with a smile, which made the overall experience more welcoming.
While the staff was friendly, there was a noticeable lack of professionalism in certain aspects. The coffee from the machine was unpleasant, and unfortunately, there were no croissants available at breakfast. The internet was very slow, which made it difficult to stay connected. The hotel had a strong chemical scent due to air fresheners or sprays, which was overpowering and unpleasant. The general atmosphere of the hotel felt a bit lacking in terms of attention to detail and consistency in service.
Dear Mr. Andrzej, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +85621249999. Sincerely, Phengkhkam Vongsipaseuth SureStay by Best Western Vientiane
Dear Mr. Andrzej, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we wil… Show more
Reviewed: 2 April 2025 · Stayed in March 2025
Verified reviewGood and clean
Some noisy from others room
Reviewed: 1 April 2025 · Stayed in April 2025
Verified reviewRooftop bar
Dear Mr. JulioTellechea, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +85621249999. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Phengkham Vongsipaseuth Ms. Front Office Manager SureStay by Best Western Vientiane
Dear Mr. JulioTellechea, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve… Show more
Reviewed: 1 April 2025 · Stayed in March 2025
Verified reviewFriendly staff very nice
Odour in the room and breakfast not fresh and much choice also breakfast rotates only 3 songs so I listened to same song twice whilst at breakfast
Dear Mr. Ryan, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +85621249999. Sincerely, Phengkhkam Vongsipaseuth SureStay by Best Western Vientiane
Dear Mr. Ryan, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will b… Show more
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewThe location and roof top bar Tipsy Elephant. Great selection for breakfast.
The road is under construction, a bit inconvenient to stay. However, it’s not the hotel’s fault.
Dear Ms. Victoire, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +85621249999. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Phengkham Vongsipaseuth Ms. Front Office Manager SureStay by Best Western Vientiane
Dear Ms. Victoire, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you… Show more