Reviews of Coco Palm 3 stars
Rodney Bay Village, 00124 Gros Islet, Saint Lucia
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 June 2025 · Stayed in May 2025
Verified reviewReviewed: 9 June 2025 · Stayed in May 2025
Verified reviewReviewed: 7 June 2025 · Stayed in May 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewThe breakfast was amazing
Good day, and thank you for your review. We are delighted to hear that you enjoyed the breakfast, and we look forward to welcoming you back to Coco Palm.
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewThe location was excellent, with plenty of great bars and restaurants nearby. The room with the walk-out pool was lovely, and the breakfast buffet was exceptional. The staff were super friendly and helpful throughout our stay.
The mattress was extremely comfortable. However, for the price paid, it was disappointing that the room smelled strongly of old mold. The room could definitely use some improvements—a fresh coat of paint, a new mattress, and an updated bathroom would make a big difference.”
Thanks for your feedback! We really appreciate you taking the time to share your experiences with us. We are glad to know that you enjoyed the location, the walk-out pool room, and the breakfast buffet. It is also great to hear that our staff helped make your stay a pleasant one. We are sorry about the mold smell and that the room didn’t fully meet your expectations. Your suggestions are helpful, and we will look into making improvements to our facilities and services. We hope to welcome you back again soon to Coco Palm.
Thanks for your feedback! We really appreciate you taking the time to share your experiences with us. We are glad to know that you enjoyed the location, the walk-out pool room, and the breakfast buffet. It is also great to hear that our sta… Show more
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewLove the ambiance,clean surroundings
Atmosphere and friendly people
Thank you so much for your kind words! We are glad you loved the ambiance and clean surroundings of our beautiful hotel. It is great pleasure to hear that the atmosphere and friendly team members made your experience even more enjoyable. We hope to welcome you back again soon!
Thank you so much for your kind words! We are glad you loved the ambiance and clean surroundings of our beautiful hotel. It is great pleasure to hear that the atmosphere and friendly team members made your experience even more enjoyable. We… Show more
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 7 May 2025 · Stayed in May 2025
Verified reviewGreat staff
Thank you for rating us 10/10. We are delighted to know that you enjoyed your last experience with us enhanced by our exceptional staff, we look forward to welcoming you back soon to Coco Palm soon. Regards, Garfield Guest Services Manager
Thank you for rating us 10/10. We are delighted to know that you enjoyed your last experience with us enhanced by our exceptional staff, we look forward to welcoming you back soon to Coco Palm soon. Regards, Garfield Guest Services Mana… Show more
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewThe service over all was really good
Just the place could be a little more modern
Thank you for your kind words about our service. We are thrilled to know you had a positive experience with our team. We also appreciate your feedback regarding the property’s style. While we aim to maintain a comfortable and welcoming atmosphere, we understand the importance of modern touches and are always looking for ways to improve. We hope to welcome you back in the future and show you the continued updates we’re making to enhance our guest experience. Warm regards, Garfield Guest Relations Manager
Thank you for your kind words about our service. We are thrilled to know you had a positive experience with our team. We also appreciate your feedback regarding the property’s style. While we aim to maintain a comfortable and welcoming atm… Show more
Reviewed: 3 May 2025 · Stayed in April 2025
Verified reviewThe restaurant offered a good selection of tasty dishes for lunch and dinner and the bar had a very wide selection of drinks. Prices for both were very reasonable. We liked the fact that the hotel was popular with St Lucians, many of whom chose the hotel for birthdays and other celebrations. The atmosphere was also very relaxed.
Breakfast was a bit hit and miss. Eggs weren't cooked to order and dishes often ran out and were not replenished at all or if they were, not quickly enough.
Thank you for taking the time to share your experience with us. We are so pleased to hear that you enjoyed the relaxed atmosphere and found everything you needed right here at the hotel. It is wonderful to know you appreciated the local charm, as we truly value being a part of the community and hosting special celebrations. We do, however, apologize for the inconsistencies you experienced at breakfast. Your comments regarding replenishment and egg preparation are noted, and we will be reviewing our breakfast service to improve both speed and quality. We hope to welcome you back for an even better experience in the near future. Regards, Garfield Guest Relations Manager
Thank you for taking the time to share your experience with us. We are so pleased to hear that you enjoyed the relaxed atmosphere and found everything you needed right here at the hotel. It is wonderful to know you appreciated the local cha… Show more
Reviewed: 19 April 2025 · Stayed in March 2025
Verified reviewBreakfast had a great selection of choice, staff were friendly and provided everything needed. The rooms had everything that was needed, and were clean and spacious. We loved the fact that it was a walk to the beach.
We were not aware that walking in the neighbouring streets was dangerous, and we were threatened by a group of youth with a knife, demanding our bag. We alerted the hotel who were responsive, the police however were unresponsive, and would not come and take a statement from us.
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewReviewed: 15 April 2025 · Stayed in April 2025
Verified reviewGood location. Very friendly and helpful staff.
A little dated. Shows signs of age particularly the shower room .
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewThe quality of the food and food service
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewReviewed: 10 April 2025 · Stayed in February 2025
Verified reviewClose to beach, close to town,
Dear Louie, Thank you for your shared email. We are very happy to hear back from you. We look forward to welcoming you back to Coco Palm as our return guest soon. Sincerely, Vincent
Reviewed: 20 March 2025 · Stayed in March 2025
Verified reviewFantastic staff. Great pool and bar/restaurant. Quality of lunch and dinner in the restaurant absolutely first class. Would be nice if the menu could be changed up with perhaps a 'dish of the day/chef's special' to add a bit of variety for people staying for a reasonable length of time. If the rest of the hotel had matched those aspects, we would be back again without a doubt.
Restaurant staffing levels, particularly at breakfast, were comically lacking. I think there were just two serving staff at one breakfast sitting. The lovely food, excellent staff and great bar service were all overshadowed by one big problem; the hallway outside the ground floor rooms is completely tiled. Every slight noise or chatter is amplified massively. We did not sleep beyond 07:30 on any morning. Besides the usual laughter and chatter from people walking past, we also had a maintenance chap checking all the light fittings by dragging a steel stepladder between each fitting at 07:15, but he was outdone on the very last day of our stay by a cleaner using a dustpan on a stick with a broom to sweep the entire length of the hallway very noisily at 06:10! Totally oblivious to the fact his banging of the broom on the skirting and against the dustpan was ridiculously loud. He did say sorry when I opened our door to stare in disbelief. Final comment; when you request a double room 12 months in advance, it is very disappointing to be given a twin room. Although we were eventually offered an 'upgrade' to an upper floor suite (we declined because we wanted poolside access and a patio), we never did get the promised move to another patio/pool room with a double bed.
Dear Veronica, Thank you for your shared response. We are very happy to hear back from you! Your commendations and concerns are very important to us as they are used for continuous improvements in our service delivery. I wish to assure you your comments will be passed onto to all relevant departments for discussion and review. Thank you for choosing Coco Palm, we look forward to welcoming you back as our return guest in the future. Sincerely, Vincent London - Duty Manager
Dear Veronica, Thank you for your shared response. We are very happy to hear back from you! Your commendations and concerns are very important to us as they are used for continuous improvements in our service delivery. I wish to assure you… Show more
Reviewed: 13 March 2025 · Stayed in December 2024
Verified reviewRoom was big, food was great
The wait time for food was long
Dear Raquel, Thank you for shared comments, we are very grateful you chose to stay with us during your holidays in St. Lucia. We are also very happy to hear your room had ample space and you enjoyed our food. We sincerely apologies for the in convenience caused during the wait times at the restaurant, we are completing renovations at the restaurant to minimize wait time. We look forward to seeing back as our return guest soon. Sincerely, Vincent Sincerely yours
Dear Raquel, Thank you for shared comments, we are very grateful you chose to stay with us during your holidays in St. Lucia. We are also very happy to hear your room had ample space and you enjoyed our food. We sincerely apologies for the… Show more
Reviewed: 4 March 2025 · Stayed in March 2025
Verified reviewBreakfast buffet was hit and miss with not enough staff to keep topped up clear tables and serve coffee etc
Dear Simon, Thank you for your shared comments with us! We are thrilled that our buffet breakfast met your needs. We are indeed especially grateful that you have highlighted the slow service you experienced at the restaurant, as feedback always create the opportunity to improve. We have since increased our manning to resolve the staffing issue which has improve our service delivery considerably. We therefore are optimistic that you will give us another opportunity to serve you again, as we look forward to welcoming you back with us as our repeat guess soon! Once again, thank you for choosing Coco Palm! Vincent London Duty Manager
Dear Simon, Thank you for your shared comments with us! We are thrilled that our buffet breakfast met your needs. We are indeed especially grateful that you have highlighted the slow service you experienced at the restaurant, as feedback … Show more
Reviewed: 2 March 2025 · Stayed in March 2025
Verified reviewAlmost everything Friendlystaff food good bar staff excellent pretty building taxi assistance good . Swimming pool lovely and clean sun beds comfy . Rooms nice clean and large . Near to the beach .
Smoking permitted around the pool . Please make one of the huts à smoking area . Some mornings no bananas or yoghurts at breakfast .
Hello Penelope, Thanks for your shared comments with us. We are extremely happy you loved out service and amenities. We appreciate you bringing the bananas and yoghurts issue to our attention and sincerely apologies for the inconvenience caused. We have taken action to correct this immediately. However, regarding the subject of smoking, whilst in room smoking in not permitted at Coco Resorts, guests who are allowed to smoke at designated areas around the property. We look forward to another opportunity in which to serve you better as our repeat guest soon. Once again, thank you for choosing coco palm. Sincerely, Vincent
Hello Penelope, Thanks for your shared comments with us. We are extremely happy you loved out service and amenities. We appreciate you bringing the bananas and yoghurts issue to our attention and sincerely apologies for the inconvenience … Show more
Reviewed: 28 February 2025 · Stayed in February 2025
Verified reviewReviewed: 24 February 2025 · Stayed in February 2025
Verified reviewClose to a nice beach, good food
Service was very slow
Dear Rachel, Thank you for the email response. We are delighted to know our location and food was great. Regarding the service at the restaurant, we are in the process of adding several new team members to augment the service levels to speedily serve our valued guests. We are also completing renovations at the Ti-Bananne Restuarant to welcome you back as our repeat guest on your return visit. Once again, thank you choosing Coco Palm! Regards, Vincent
Dear Rachel, Thank you for the email response. We are delighted to know our location and food was great. Regarding the service at the restaurant, we are in the process of adding several new team members to augment the service levels to spee… Show more