8.0

Reviews of Hotel Bella Vista

Bandaranayaka Mawatha Anuradhapura, 50000 Anuradhapura, Sri Lanka

  • Niroshinie

    Reviewed: 31 August 2025 · Stayed in August 2025

    Verified review

    Hotel was really good with spacious clean rooms, nice pool, billiard board, very friendly staff. The amenities provided were good including pool towels etc.

    Property response:

    Thank you for your kind words! We’re glad you enjoyed the rooms, pool, billiards, and our team’s service. We look forward to welcoming you back soon! Lalani Rathnayake Social Media Manager Hotel Bella Vista Team

    Hotel Bella Vista
    1 September 2025
  • 7.0 Good
    Aida

    Reviewed: 21 August 2025 · Stayed in August 2025

    Verified review
  • Post

    Reviewed: 15 August 2025 · Stayed in August 2025

    Verified review

    A modern hotel with good facilities and spacious rooms.

    Service was reactive instead of proactive. Cleaning the pool once you start using it, cleaning the room once you asked for it. We had a sewer smell in the bathroom.

    Property response:

    Thank you for your feedback. We’re happy you enjoyed our facilities and rooms, and we’re sorry for the inconveniences you faced. Your comments help us improve, and we hope to welcome you again. Lalani Rathnayake Social Media Manager Hotel Bella Vista Team

    Thank you for your feedback. We’re happy you enjoyed our facilities and rooms, and we’re sorry for the inconveniences you faced. Your comments help us improve, and we hope to welcome you again. Lalani Rathnayake Social Media Manager Hotel… Show more

    Hotel Bella Vista
    17 August 2025
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  • 7.0 Good
    Ed

    Reviewed: 4 August 2025 · Stayed in July 2025

    Verified review
  • Robin

    Reviewed: 28 July 2025 · Stayed in July 2025

    Verified review

    The staff is amazing. They are very friendly and helped us out with a lot of things. Our room was super clean. The pool is great! The meals in the restaurant are good.

    There was quite some noise in our room. Just outside our room was a machine that made a noise every 2 or 3 minutes, also at night. Our room supposed to have 4 beds, but 2 of the 4 ‘beds’ were mattrasses on a very very hot attic. The other two double beds were perfectly fine by the way. The wifi is moderate. No mosquito nets.

    Property response:

    Thank you for your kind words about our staff, cleanliness, pool, and meals! We’re sorry for the inconvenience caused by the noise, attic heat, and Wi-Fi. Your feedback is appreciated and will help us improve. Hope to welcome you again! Lalani Rathnayake Social Media Manager Hotel Bella Vista Team

    Thank you for your kind words about our staff, cleanliness, pool, and meals! We’re sorry for the inconvenience caused by the noise, attic heat, and Wi-Fi. Your feedback is appreciated and will help us improve. Hope to welcome you again! Lal… Show more

    Hotel Bella Vista
    30 July 2025
  • Dolf

    Reviewed: 26 July 2025 · Stayed in July 2025

    Verified review

    Lovely hotel, with super friendly staff. Spacious rooms, good hot shower, nice styling, pool table and a refreshing pool. We just loved this place. It’s very friendly for children.

    -

    Property response:

    Thank you for your kind words! We're so glad you and your family enjoyed the stay, especially the rooms, pool, and friendly atmosphere. Hope to welcome you back soon Lalani Rathnayake Social Media Manager Hotel Bella Vista Team

    Hotel Bella Vista
    27 July 2025
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  • Weerapura

    Reviewed: 19 July 2025 · Stayed in July 2025

    Verified review
    Property response:

    We’re truly sorry for the inconvenience you faced with the room delay and towels. This isn’t our usual standard, and we’ll make sure it’s improved. Thank you for your feedback Lalani Rathnayake Social Media Manager Hotel Bella Vista Team

    Hotel Bella Vista
    27 July 2025
  • Pradeesh

    Reviewed: 16 July 2025 · Stayed in July 2025

    Verified review

    A lovely and comfortable place with friendly staff. The manager, Dharsini, was very helpful.

    Property response:

    Thank you so much for your kind words! We're glad you had a pleasant stay. Hope to welcome you back Lalani Rathnayake Social Media Manager Hotel Bella Vista Team

    Hotel Bella Vista
    16 July 2025
  • Julia

    Reviewed: 12 July 2025 · Stayed in July 2025

    Verified review

    Very nice staff, lovely breakfast and the pool was amazing. The staff was very interested and always ready to help us. I would really recommend this hotel! ❤️❤️

    Property response:

    Thank you so much! Glad you enjoyed everything. Hope to see you again soon! ❤️ Lalani Rathnayake Social Media Manager Hotel Bella Vista Team

    Hotel Bella Vista
    12 July 2025
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  • Geraldine

    Reviewed: 2 July 2025 · Stayed in June 2025

    Verified review

    Staff were really friendly and helpful. They didn't provide coffee in the rooms, only tea, but they found some coffee sachets, which was really helpful. Rooms were really big and bed was comfy.

    They didn't have hairdryers, and they only cleaned the room if you asked them to.

    Property response:

    Thank you for your feedback! We're happy you enjoyed the room and found our team helpful. Sorry for the inconvenience. We’ll definitely keep your suggestions in mind to make future stays even better. Hope to see you again soon! Lalani Rathnayake Social Media Manager Bella Vista Team

    Thank you for your feedback! We're happy you enjoyed the room and found our team helpful. Sorry for the inconvenience. We’ll definitely keep your suggestions in mind to make future stays even better. Hope to see you again soon! Lalani … Show more

    Hotel Bella Vista
    3 July 2025
  • Niranga

    Reviewed: 28 June 2025 · Stayed in June 2025

    Verified review

    The room is large and clean. Very nice and the same as the photos on booking.com. Beds are comfortable. The bathroom was clean and had hot water. The staff was very friendly and helpful.

    However, the attic has an overhanging concrete slab, full of dust. Therefore, the person sleeping in the attic got a severe sore throat and cough. No towel rack to hang towels.

    Property response:

    Thank you for your kind words about our clean and comfortable rooms. We’re sorry about the dust in the attic and missing towel rack. We’ll fix these issues right away. Hope to see you again soon! Lalani Rathnayake Social Media Manager Bella Vista Team

    Thank you for your kind words about our clean and comfortable rooms. We’re sorry about the dust in the attic and missing towel rack. We’ll fix these issues right away. Hope to see you again soon! Lalani Rathnayake Social Media Manager Bel… Show more

    Hotel Bella Vista
    28 June 2025
  • Keerthi

    Reviewed: 25 June 2025 · Stayed in June 2025

    Verified review

    Staff was super friendly and helpful. Good service. Good food. Highly recommend

    Hit water didn't work properly in the morning.

    Property response:

    Thank you for your feedback. Glad you enjoyed the service. We apologize for the hot water issue and are addressing it promptly. Hope to see you again! Lalani rathnayake Social Media Manager Bella vista Team

    Hotel Bella Vista
    27 June 2025
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  • Dissanayake

    Reviewed: 20 June 2025 · Stayed in May 2025

    Verified review
  • Blondie

    Reviewed: 11 June 2025 · Stayed in June 2025

    Verified review

    Close lake easy to catch tuk tuk to various sites. Staff friendly.

    Hotel facilities needs a detail spring clean and maintenance. Number items not working I.E. lights, sink plug, shower. Wifi constantly drops in and out. Rubbish bin in dinning area left full for my duration. 😬Food is ordinary. The place is looking very tired.

    Property response:

    Thank you for your review. We’re sorry for the inconvenience and are working to improve. We appreciate your feedback. Lalani Rathnayake Social Media Manager Bella Vista Team

    Hotel Bella Vista
    27 June 2025
  • Dilan

    Reviewed: 22 May 2025 · Stayed in May 2025

    Verified review

    The staff were really friendly and helpful. Especially the lady at the front desk. Close and a convenient location. Food was really delicious!

    Property response:

    We appreciate your feedback, especially your comment about front desk. We are so glad you enjoyed your experience with us. We look forward to welcoming you back soon! Again I would like to Thanks for sharing your positive experience with us. Thank you, Irosha. (Front office Receptionist)

    We appreciate your feedback, especially your comment about front desk. We are so glad you enjoyed your experience with us. We look forward to welcoming you back soon! Again I would like to Thanks for sharing your positive experience with us… Show more

    Hotel Bella Vista
    1 June 2025
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  • Nirmal

    Reviewed: 24 April 2025 · Stayed in April 2025

    Verified review
  • Amith

    Reviewed: 22 April 2025 · Stayed in April 2025

    Verified review
  • 7.0 Good
    Dr

    Reviewed: 21 April 2025 · Stayed in April 2025

    Verified review

    food service boy

    driver quatres is a scam

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  • 7.0 Good
    Amila

    Reviewed: 21 April 2025 · Stayed in April 2025

    Verified review

    Modern place but maintaining is poor

  • Ronnie

    Reviewed: 21 April 2025 · Stayed in April 2025

    Verified review
  • Pasindu

    Reviewed: 20 April 2025 · Stayed in April 2025

    Verified review

    Our rooms were not ready even after nearly 2.5 hrs. We have traveled more than 5 hrs with a 3 year old and the staff were not helpful to provide the rooms on time. We have requested a place to eat since our rooms were not ready and they wasted time by keeping us waiting. Finally, we got our rooms and We were 100% sure that they didn't change the beddings and we had to remove them. We are not going back or recommend this for anyone.

    Our rooms were not ready even after nearly 2.5 hrs. We have traveled more than 5 hrs with a 3 year old and the staff were not helpful to provide the rooms on time. We have requested a place to eat since our rooms were not ready and they wasted time by keeping us waiting. Finally, we got our rooms and We were 100% sure that they didn't change the beddings and we had to remove them. We are not going back or recommend this for anyone.

    Property response:

    Thank you for taking the time to share your feedback & Please accept our sincerest apologies for the 20 minutes delay in check in because of previous day occupancy. We understand this may have caused you an inconvenience but we provided our restaurant for your outside lunch as soon as possible as per your requests. We never give the room without change the bedding & even when we gave the the room bedding were still hot. However before you check out other members of your family gave us good comments for everything.We sincerely apologize for the issues you’ve experienced with our service/product. We understand the disappointment and inconvenience this has caused.

    Thank you for taking the time to share your feedback & Please accept our sincerest apologies for the 20 minutes delay in check in because of previous day occupancy. We understand this may have caused you an inconvenience but we provided… Show more

    Hotel Bella Vista
    23 April 2025
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  • Thushara

    Reviewed: 19 April 2025 · Stayed in April 2025

    Verified review

    Booked the king suite and the room was clean and spacious, probably able to fit up to 8 people if you wanted to. The staff members were welcoming and nice, the food was good. In short, everything we expected from the stay was met and even exceeded.

    In the king suite, the small upstairs futon bed gets cooling from a portable air conditioner, it wasn't working properly and would not provide cool air. Minor issue though as there was still plenty of space in the rest of the room.

    Property response:

    Dear sir, I truly appreciate your thoughtful message. It means a lot to us. Your words help for us to establish more. Thank you for your motivated comment. I would like to say come again. Thank you, J.I.Kumari (Receptionist-BV)

    Hotel Bella Vista
    20 April 2025
  • Ashanka

    Reviewed: 19 April 2025 · Stayed in April 2025

    Verified review
  • Igor

    Reviewed: 16 April 2025 · Stayed in April 2025

    Verified review

    Location was good and quiet. The pool was excelent.

    Property response:

    Thank you so much for your comments , could you mind give some advice to our staff to enhance our qualities and goals

    Hotel Bella Vista
    16 April 2025
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  • Serasinghe

    Reviewed: 14 April 2025 · Stayed in April 2025

    Verified review
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