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Reviews of Levels Unawatuna 4 stars

Bonavista Road, Rumassala, Unawatuna,, 80600 Unawatuna, Sri Lanka

#98 of 110 hotels in Unawatuna

Guests' Choice

Review score

Based on 108 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.4

  • Location

    8.0

  • Facilities

    7.5

  • Staff

    8.7

  • Value for money

    7.0

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 13 March 2025

    6.0
    Genuine Feedback from a regular traveller : Levels Unawatuna
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Location : The hotel is located at hilly area near Jungle beach spot which is 3+ kms away from main Unatawana beach market. Actually, Jungle beach is very average spot, not at all worth a visit. Also, famous Hideout restaurant and Angel Beach resort are 3-4 kms away. No commuting facility Taxis, Cabs, Shuttle, Tuk Tuk are available with Hotel. Even taxi, cab etc contact numbers are not available with Hotel. Suggest hotel should have own cab or shuttle or can tie up with Taxi Cab or Tuk Tuk for dropping customers to main market/beach area. If needed, it can be on chargeable basis. Also, contact numbers of Taxi, Cabs, Tuk Tuk should be readily available with Hotel for providing to customers. Considering the good tariff charged and locational challenge, it is a must requirement. We had to arrange Tuk Tuk and Airport Cabs on our ownself by visiting Unawatuna market. Staff : Receptionist understand and communicates in English. However, Hotel hires lot of interns who have challenges in English communication speaking and understanding. Training should be provided by Hotel to interns who front end with customers. Though all staff is very courteous. Currency/payment modality : Hotel booking was done by us in USD currency through Booking.com. Though we were carrying both USD and SLR currencies, Hotel insisted on paying only in SLR. If hotel booking is done is USD, hotel should allow payments in USD currency. There are no currency exchange shops nearby hotel where customer can get currency exchanged. Also, lodging payment is taken in advance during CheckIn but No Cash receipt is provided for it. Hotel only provides final bill on Checkout, so no Check In. Hotel should not defer providing cash receipt as its a finance control issue. Ants Issue : Numerous ants can be viewed on Dining table and across Hotel area. Hotel needs to focus on getting Pest control treatment done asap. Roof Leakage : Due to excessive rains, the floor leaked in the room.

    Breakfast Inclusion : We booked for room inclusive of breakfast. Hotel only provides set menu breakfast as against Buffet breakfast, implying even if customer takes one additional egg which is not mentioned, it will get charged. Extra cost should not be insisted for minor changes in set breakfast option. Breakfast Quality is good. Inspite of checking out at morning hours, hotel provided take away breakfast boxes, which is a good gesture. Room sizes are very good and has all amenities incl TV, Cupboard, Hair Dryer, Locker etc. Bathroom size was huge. Swimming Pool is good, maintained with cleaniness.

    Stayed in March 2025

  • Reviewed: 24 February 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Suite with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Not cleaning and very old facilities

    Decoration

    Stayed in January 2025

  • Reviewed: 29 September 2024

    6.0
    Friendly staff
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The room was updated. However, the door in the shower didn't exist, the toilet roll we had to buy, it didn't exist either, sink full loaded with water, and stuck overnight

    Location was amazing, 2 beaches around, staff very friendly and they deserved 5 stars

    Stayed in September 2024

  • Reviewed: 19 August 2024

    8.0
    Not bad. But the room condition was not satisfied based on the star hotels. View good.
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Air fresheners smell

    Location and the view

    Stayed in August 2024

  • Reviewed: 8 May 2024

    8.0
    Pleasant but the pictures are a bit misleading
    • Leisure trip
    • Solo traveller
    • Deluxe Family Room
    • Stayed 13 nights
    • Submitted via mobile

    It’s a very small hotel, less than 10 rooms. It is very dated and in need of a bit of an upgrade. The only window/light into the room is from doors that lead to a public walkway, so people would always be walking past. My room phone didn’t work.

    The staff were really friendly, couldn’t do enough for you. Especially the guys in the restaurant. Rooms are huge but need some upgrading. There was a gap under the door so bugs would always get in

    Stayed in April 2024

  • Reviewed: 28 February 2024

    6.0
    Avoid if you can - much better value hotels
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 6 nights
    • Submitted via mobile

    We were there for 6 days and were not visited by housekeeping once. We ended up emptying the bins ourselves. We were not given a key for the balcony and upon asking twice was told someone would come with one. Nobody showed. We had to use a chair to make sure the door was secure at night and when we went out. The handle for the bath was broken so that could not be used. There was a lot of ants, which made it very uncomfortable. And the drinks/food at the pool is very overpriced. I would not stay here again. I was also charged approx £30 extra than the booking.com price when we got there.

    The hotel is in a very good location with an amazing view out over jungle beach.

    Stayed in February 2024

  • Reviewed: 13 February 2024

    7.0
    Huge potential but it needs renovation and cleaning
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    This hotel has huge potential but it’s in desperate need for a renovation and a deep cleaning. Room had molds and everything was dirty. On the coffee table we had used coffee capsules from the previous tourists. Every single windows was dirty from the one from the entry/reception to the one in our room. Definitely not a 5* hotel now

    - very nice and clean swimming pool - the staff friendly and ready to help - very efficient and powerful AC

    Stayed in February 2024

  • Reviewed: 11 January 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The hotel location is not on the main city.its near Jungle Beach, but it is not recommended if you are looking for a proper beach property

    The staff are extremely welcoming.

    Stayed in January 2024

  • Reviewed: 5 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Suite with Sea View
    • Stayed 4 nights
    • Submitted via mobile

    The pictures make it come across as more of a complex but it is quite a small hotel, and facilities to match.

    Very friendly and helpful staff. Nice view from the suite.

    Stayed in January 2024

  • Reviewed: 2 January 2024

    8.0
    A property with a lot of potential but just in need of some tlc
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The property is looking a bit tired in places. See through glass doors meant the room was dark with blinds closed for privacy. We always had to ask for towels once our room had been cleaned,

    We thought the staff were excellent, very quick to sort out any issues with the room, etc. They were friendly and did everything with a smile and were always polite. We loved the pool area and location. Aircon was really efficient.

    Stayed in December 2023

  • Reviewed: 24 December 2023

    8.0
    hotel on the top of Rumassala giving a very relaxed stay
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Sea View
    • Stayed 2 nights

    tiles need special cleaning in some areas. Dust bin was broken.

    The hotel is situated in a lovely location. The small garden with same birds making nests was a welcome scene. Staff was keen and tried hard to serve guests. Since there are small number of rooms in the hotel there were times we could use the pool for overselves

    Stayed in December 2023

  • Reviewed: 18 December 2023

    7.0
    Nice location and staff, but not clean (and a bit messy).
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights

    Not clean. Messy.

    Location. Staff.

    Stayed in December 2023

  • Reviewed: 13 November 2023

    8.0
    good relaxing 4 days stay with fantastic view.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights

    none

    We were given a free upgrade to a suite room. this room was with fantastic view of ocean on one side and Rumassala mountain on the other end.

    Stayed in October 2023

  • Reviewed: 4 October 2023

    7.0
    Ongoing Renovations
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Only downside I experienced was there are some renovations going on and it disturbed our privacy and freedom to a certain extent. Workers were doing repairs or whatnot right in front of our room, and the walls are all glass panels. Even though it is one way glass it was hard to relax in our room with people right outside our doorstep. Also when we were in the pool, workers were working right above us. Kinda hurt the privacy. There was no dust or anything inside the room. But workers going back and forth and speaking loudly damages the vibe quite a lot.

    Very good location. Friendly staff. Very spacious room and bathroom. Large TV with streaming services. Decent food.

    Stayed in September 2023

  • Reviewed: 3 September 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    A 5 star hotel without any facilities, only a small pool which had dirty sunbeds due to renovation. The renovation was applied with the hotel open and was outside of our room. So lot of noise and drilling and no privacy, the door was from glass and workers passing through. The spa was closed due to renovation (which is needed btw for the entire building). No wellness/fitness centre. Poor breakfast, only coffee bread and fruits, anything else (eg eggs) was extra.

    The location and the staff

    Stayed in August 2023

  • Reviewed: 26 August 2023

    7.0
    Good
    • Leisure trip
    • People with friends
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    The building work woke me and also made the pool area dusty. We also had a few problems with the food but were often resolved. The shower in my room was also cold with little power.

    Location was incredible, staff were very friendly and happy to help sort anything we needed

    Stayed in August 2023

  • Reviewed: 26 August 2023

    8.0
    Great staff and location, ongoing building work slightly disruptive
    • People with friends
    • Deluxe Double Room with Sea View
    • Stayed 5 nights
    • Submitted via mobile

    Ongoing building work on 1st and 2nd floor which could be heard from the bedrooms and which caused dust around the pool area.

    Very friendly attentive staff. Room upgraded to suite with beautiful view. Breakfast was delicious. 5min walk to jungle beach and 5min tuktuk to main front on Unawatuna beach with lots of shops and restaurants.

    Stayed in August 2023

  • Reviewed: 7 August 2023

    6.0
    Didn't sleep well, except for the nice waiter with good attitude, nothing else, not worth the price
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    The sound insulation here is not good at all, I can hear the footsteps outside accurately, some places are still being renovated when I stayed, it was too noisy and I couldn't sleep well. There is also a hotel saying that there is a spa and wellness center, which is a lie. If you want to have a spa, you have to call someone over, and the hotel doesn't have it at all. I live in a sea view room with glass, but I think it’s best to replace the glass with a single side. There are waiters and staff who often walk around the glass, and they can see the room, which will make me feel embarrassed

    Very beautiful, the service attitude of the staff is good

    Stayed in August 2023

  • Reviewed: 7 May 2023

    7.0
    Poorly maintained
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Drive up a very uphill narrow road to get to the hotel. Place is poorly maintained, maybe due to impact from COVID. Spa in 2 rooms did not work.

    It's closer to the jungle beach Awesome sea view from balcony and rooftop

    Stayed in April 2023

  • Reviewed: 21 January 2023

    8.0
    Room with view in the jungle
    • Leisure trip
    • Couple
    • Suite with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    The hotel needs some serious refurbishment

    Very friendly staff and comfortable room

    Stayed in January 2023

  • Reviewed: 17 November 2022

    8.0
    Very good
    • Couple
    • Suite with Sea View
    • Stayed 4 nights
    • Submitted via mobile

    The location not so good.Nothing near.Very far from bars and restaurants and the beach.We had to take tuk tuk down town everyday,1000 rupees each way.

    The room was very good,we had the suite,very comfortable.The breakfast also very rich and a lot to choose from.The staff really polite and friendly.

    Stayed in November 2022

  • Reviewed: 23 August 2025

    10
    A very happy stay here
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    It’s a little on the older side but the team have a beautiful dining area.

    Big pool, beautiful views of the coastline and the sea from our floor. The staff are amazing, very friendly and helpful. Breakfast was delicious, lots of variety to choose from. It’s a short tuk tuk drive to Unawatuna Beach and Galle. Side note - If you have a hire car, don’t drive during school pick up and drop off times (130-2pm), it’s a single lane road hill climb and got us super nervous with so many children around.

    Stayed in August 2025

  • Reviewed: 22 May 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 5 nights
    • Submitted via mobile

    All entire team was amazing! Was pleasure to meet each and get from them best care. Thanks for all and especially manager.

    Stayed in May 2025

  • Reviewed: 17 April 2025

    10
    Perfect Stay
    • Leisure trip
    • Group
    • Suite with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Perfect stay

    Stayed in April 2025

Showing 1 – 25

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