Reviews of Levels Unawatuna 4 stars
Bonavista Road, Rumassala, Unawatuna,, 80600 Unawatuna, Sri Lanka
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Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewBig pool, beautiful views of the coastline and the sea from our floor. The staff are amazing, very friendly and helpful. Breakfast was delicious, lots of variety to choose from. It’s a short tuk tuk drive to Unawatuna Beach and Galle. Side note - If you have a hire car, don’t drive during school pick up and drop off times (130-2pm), it’s a single lane road hill climb and got us super nervous with so many children around.
It’s a little on the older side but the team have a beautiful dining area.
Dear Donny , Thank you so much for your kind words and thoughtful feedback! We're thrilled to hear you enjoyed the pool, the beautiful coastal views, and our breakfast selection — it means a lot to our team. We're especially happy to know our staff made you feel welcome and well taken care of. Great tip about the school traffic — that's really helpful for future guests, and we appreciate you pointing it out. We're always working on keeping the property well-maintained, and we're glad you liked the dining area. We hope to welcome you back again soon for another relaxing stay ! Warm regards, Management Team
Dear Donny , Thank you so much for your kind words and thoughtful feedback! We're thrilled to hear you enjoyed the pool, the beautiful coastal views, and our breakfast selection — it means a lot to our team. We're especially happy t… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewAll entire team was amazing! Was pleasure to meet each and get from them best care. Thanks for all and especially manager.
Dear Ms.Mariya , Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our entire team. It was truly our pleasure to care for you, and your appreciation means a lot to us — especially to our manager, who will be delighted to receive your special mention. We hope to welcome you back again soon! Warm regards, Management Team
Dear Ms.Mariya , Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our entire team. It was truly our pleasure to care for you, and your appreciation means a lot to us — especially… Show more
Reviewed: 29 April 2025 · Stayed in March 2025
Verified reviewReviewed: 28 April 2025 · Stayed in March 2025
Verified reviewReviewed: 17 April 2025 · Stayed in April 2025
Verified reviewPerfect stay
Dear Sir, Thank you for your wonderful review! We're so pleased to know that your stay was perfect. It's always our goal to provide a seamless and memorable experience for our guests, and your feedback truly means a lot to us. We look forward to welcoming you back soon! Warm regards, Management Team
Dear Sir, Thank you for your wonderful review! We're so pleased to know that your stay was perfect. It's always our goal to provide a seamless and memorable experience for our guests, and your feedback truly means a lot to us. We l… Show more
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewexcellent
Dear Mr.Lahiru , Thank you so much for your kind words! We are thrilled to hear that you had an excellent experience with us. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. If there’s anything we can do to make your next stay even better, please don’t hesitate to let us know . Thanks & Regards , Management Team
Dear Mr.Lahiru , Thank you so much for your kind words! We are thrilled to hear that you had an excellent experience with us. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. If there’s any… Show more
Reviewed: 2 April 2025 · Stayed in April 2025
Verified reviewThe property was on top of a hill, which gave some beautiful views, especially early morning during sunrise.. it was in close proximity to many other famous restaurants and pubs, so was easy to get around.. The chef accommodated to my special requirements in the menu and food was amazing! Favorite was the Spicy Nasigoregng. Extremely friendly service, accommodated to all my needs without hesitation. Even made a special cure for my hangover.. Had an amazing experience overall. Thanks team, will definitely visit next time i come to Sri Lanka.
Cocktails were a bit too sweet, but once mentioned it was fixed
Dear Jonathan, Thank you so much for sharing your experience with us! We're thrilled to hear that you enjoyed the stunning sunrise views from our hilltop location and found it convenient to explore nearby restaurants and pubs. It's wonderful to know our chef could tailor the menu to suit your preferences — we're glad you loved the Spicy Nasi Goreng . Your kind words about our team's friendliness and attentiveness truly mean a lot. We’re especially happy that we could help you feel better after your night out — that “special cure” is our little secret! Thank you also for your honest feedback about the cocktails. We're glad the team could adjust them to your liking right away. We can't wait to welcome you back the next time you're in Sri Lanka! Warm regards, Management Team
Dear Jonathan, Thank you so much for sharing your experience with us! We're thrilled to hear that you enjoyed the stunning sunrise views from our hilltop location and found it convenient to explore nearby restaurants and pubs. It's… Show more
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewOur stay at Levels Unawatuna was truly memorable! From the moment we arrived, we were captivated by the breathtaking views of the ocean and the lush surroundings. The location is simply perfect, offering a serene escape just a short walk from Jungle Beach. The staff at the hotel were exceptional—warm, welcoming, and always ready to assist with a smile. They went above and beyond to ensure we had a comfortable and enjoyable stay. The on-site restaurant offered a great selection of delicious dishes, and dining with a view made every meal special. Our room was spacious, well-decorated, and offered a spectacular view from the balcony. Waking up to the sound of waves and the picturesque landscape was an experience I won’t forget. The pool area was another highlight, offering a relaxing spot to unwind after a day of exploring. Overall, Levels Unawatuna exceeded our expectations. It’s a perfect blend of luxury and tranquility, and we can’t wait to return! Highly recommended for anyone looking to relax and soak in the beauty .
Breakfast
Dear Dewasirendra , Thank you so much for taking the time to share your wonderful feedback! We are absolutely delighted to hear that your stay at Levels Unawatuna was such a memorable experience. It warms our hearts to know that you enjoyed the breathtaking views, our serene location, and the comfort of your room. We're particularly grateful for your kind words about our team. We strive to create a warm and welcoming atmosphere, and it’s fantastic to hear that our staff made such a positive impression on you. We will be sure to pass along your compliments to them! We’re thrilled that you enjoyed the dining experience with the view and had the chance to unwind by the pool after a day of exploring. We can’t wait to welcome you back for another relaxing and rejuvenating stay. Thank you once again for recommending us. We look forward to having you with us again soon!
Dear Dewasirendra , Thank you so much for taking the time to share your wonderful feedback! We are absolutely delighted to hear that your stay at Levels Unawatuna was such a memorable experience. It warms our hearts to know that you enjoye… Show more
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewReviewed: 29 March 2025 · Stayed in March 2025
Verified reviewI recently had the pleasure of staying at the Levels Unawatuna and overall it was a wonderful experience.
Breakfast was excellent with variety of options
Thank you for your kind review! We're so glad to hear that you had a wonderful experience during your stay at Levels Unawatuna. It’s fantastic that you enjoyed the breakfast options — we take great pride in offering a variety of delicious choices to start the day off right. We appreciate you taking the time to share your feedback, and we hope to have the pleasure of welcoming you back in the near future for another relaxing stay.
Thank you for your kind review! We're so glad to hear that you had a wonderful experience during your stay at Levels Unawatuna. It’s fantastic that you enjoyed the breakfast options — we take great pride in offering a variety of delicio… Show more
Reviewed: 29 March 2025 · Stayed in March 2025
Verified reviewReviewed: 13 March 2025 · Stayed in March 2025
Verified reviewBreakfast Inclusion : We booked for room inclusive of breakfast. Hotel only provides set menu breakfast as against Buffet breakfast, implying even if customer takes one additional egg which is not mentioned, it will get charged. Extra cost should not be insisted for minor changes in set breakfast option. Breakfast Quality is good. Inspite of checking out at morning hours, hotel provided take away breakfast boxes, which is a good gesture. Room sizes are very good and has all amenities incl TV, Cupboard, Hair Dryer, Locker etc. Bathroom size was huge. Swimming Pool is good, maintained with cleaniness.
Location : The hotel is located at hilly area near Jungle beach spot which is 3+ kms away from main Unatawana beach market. Actually, Jungle beach is very average spot, not at all worth a visit. Also, famous Hideout restaurant and Angel Beach resort are 3-4 kms away. No commuting facility Taxis, Cabs, Shuttle, Tuk Tuk are available with Hotel. Even taxi, cab etc contact numbers are not available with Hotel. Suggest hotel should have own cab or shuttle or can tie up with Taxi Cab or Tuk Tuk for dropping customers to main market/beach area. If needed, it can be on chargeable basis. Also, contact numbers of Taxi, Cabs, Tuk Tuk should be readily available with Hotel for providing to customers. Considering the good tariff charged and locational challenge, it is a must requirement. We had to arrange Tuk Tuk and Airport Cabs on our ownself by visiting Unawatuna market. Staff : Receptionist understand and communicates in English. However, Hotel hires lot of interns who have challenges in English communication speaking and understanding. Training should be provided by Hotel to interns who front end with customers. Though all staff is very courteous. Currency/payment modality : Hotel booking was done by us in USD currency through Booking.com. Though we were carrying both USD and SLR currencies, Hotel insisted on paying only in SLR. If hotel booking is done is USD, hotel should allow payments in USD currency. There are no currency exchange shops nearby hotel where customer can get currency exchanged. Also, lodging payment is taken in advance during CheckIn but No Cash receipt is provided for it. Hotel only provides final bill on Checkout, so no Check In. Hotel should not defer providing cash receipt as its a finance control issue. Ants Issue : Numerous ants can be viewed on Dining table and across Hotel area. Hotel needs to focus on getting Pest control treatment done asap. Roof Leakage : Due to excessive rains, the floor leaked in the room.
Dear Mr.Rivneet , Thank you for your valuable feedback. We’re glad you enjoyed the breakfast, room size, amenities, and pool. We apologize for the issues you faced with the breakfast set menu, location, communication with staff, and payment process. We will review these aspects to provide more flexibility and improve guest experience. Your suggestions regarding transportation and currency payments are appreciated and will be considered as we work to enhance our services. Thanks & Regards . Management
Dear Mr.Rivneet , Thank you for your valuable feedback. We’re glad you enjoyed the breakfast, room size, amenities, and pool. We apologize for the issues you faced with the breakfast set menu, location, communication with staff, and paymen… Show more
Reviewed: 28 February 2025 · Stayed in February 2025
Verified reviewReviewed: 24 February 2025 · Stayed in January 2025
Verified reviewDecoration
Not cleaning and very old facilities
Reviewed: 15 February 2025 · Stayed in February 2025
Verified reviewReviewed: 12 February 2025 · Stayed in February 2025
Verified reviewI recently stayed at the Levels Unawatuna,i must say it was fantastic.The hotel located near by the beach . Offering stunning ocean view .The room was spacious and comfortable bed .I love the large windows that let in a lot of natural light and provided a view ocean .I had a wonderful and I will return for sure .
The staff at the resort were incredibly friendly and accessible.
Reviewed: 11 February 2025 · Stayed in February 2025
Verified reviewLocation was perfect to bop between Unawatuna and Galle by tuktuk, yet tucked away on a quiet cliff. Easy walk to Jungle Beach. View was incredible and amazing food. The young staff are eager and offer great Sri Lankan hospitality! Would absolutely stay again!
Dear Ms.Kristen , Thank you for your thoughtful review. We are delighted to hear that you enjoyed the serene location, breathtaking views, and exceptional food during your stay. It is wonderful to know that our team’s dedication to providing warm Sri Lankan hospitality contributed to making your experience memorable. We truly appreciate your kind words and would be honored to welcome you back in the future. Should you decide to visit again, we are committed to ensuring your stay is just as exceptional. Warm regards, Management Team
Dear Ms.Kristen , Thank you for your thoughtful review. We are delighted to hear that you enjoyed the serene location, breathtaking views, and exceptional food during your stay. It is wonderful to know that our team’s dedication to providi… Show more
Reviewed: 9 February 2025 · Stayed in February 2025
Verified reviewReviewed: 28 January 2025 · Stayed in January 2025
Verified reviewReviewed: 13 January 2025 · Stayed in January 2025
Verified reviewWonderful and beautiful manager in that hotel
Thank you for sharing your valuable feedback with us. We’re glad to hear that you had an overall pleasant stay . Thank you once again for your feedback. We hope to welcome you back soon. Best regards, Hotel Management
Reviewed: 12 January 2025 · Stayed in January 2025
Verified reviewI want to share my impressions of this wonderful hotel! The staff here is simply wonderful, all the employees are very attentive and friendly. The hotel is surrounded by greenery, and its windows offer an incredibly beautiful view. Of course, the age of the hotel is a little felt, but this only gives it a certain charm and does not spoil the impression at all. The pool area is cozy and comfortable, and the relaxation area on the roof is atmospheric and picturesque. Comfortable beds and delicious, hearty breakfasts complete the picture of an ideal place to relax. We were in our own car, and the hotel provided us with a place on the territory. It was very convenient. Overall, our stay in this hotel was wonderful, we will definitely come back here again!
Dear Ms.Polina , Thank you so much for your kind and thoughtful review! We are delighted to hear that you had such a wonderful experience with us. Your compliments about our staff, the beautiful surroundings, and the facilities truly warm our hearts. We strive to create a welcoming and relaxing environment for all our guests, and it’s wonderful to know that we were able to meet your expectations. We’re especially happy that you enjoyed the comfort of the beds, the rooftop relaxation area, and our hearty breakfasts. Your feedback means a lot to us, and it motivates our team to continue delivering excellent service. We look forward to welcoming you back on your next visit! It will be a pleasure to host you again and ensure another memorable stay. Best regards, Hotel Management
Dear Ms.Polina , Thank you so much for your kind and thoughtful review! We are delighted to hear that you had such a wonderful experience with us. Your compliments about our staff, the beautiful surroundings, and the facilities truly warm … Show more
Reviewed: 10 January 2025 · Stayed in January 2025
Verified reviewThe staff were lovely, the food was great..location close to Jungle Beach
The property is tired /dirty/run down in need of major repairs.. The entrance boards are broken/rotten, pool in need of repair/pool ladder broken.. If we hadn’t of pre booked 3nights we would have moved hotels…
Dear Shellie , Thank you for sharing your feedback with us. We’re pleased to hear that you enjoyed the friendliness of our staff, the quality of the food, and our location near Jungle Beach. We also truly appreciate you bringing to our attention the areas where we need improvement. We sincerely apologize for the issues you experienced with the condition of the property, including the entrance boards and the pool ladder. Please know that we are actively working on renovations and repairs, and your feedback will help us prioritize these updates. We truly value your input, and we hope you will consider returning to see the improvements firsthand. Our goal is to provide all our guests with a comfortable and enjoyable experience, and we are committed to making the necessary changes to enhance our property. Thank you once again for your comments. We hope to welcome you back in the future. Best regards, Hotel Management
Dear Shellie , Thank you for sharing your feedback with us. We’re pleased to hear that you enjoyed the friendliness of our staff, the quality of the food, and our location near Jungle Beach. We also truly appreciate you bringing to our at… Show more
Reviewed: 10 January 2025 · Stayed in January 2025
Verified reviewThe staff were very helpful
The hotel did not match the photos online & is need of a renovation. I heard noises during the night of a creature in the walls beside the bed.
Reviewed: 8 January 2025 · Stayed in January 2025
Verified reviewPLEASE SEE THE IMAGES BEFORE BOOKING! Horrible policies of the hotel. I was here with my husband and we had opted for the vegetarian breakfast. They were very calculative about how much a person would eat and denied additional helping whereas our stay was “including breakfast”. Besides this horrible breakfast experience, the room was also extremely run down and dirty. The images put up by them are highly deceptive. The bathroom had weird stains all over as well. Please see my images and don’t be fooled!!