Opiniones del Hotel Cassendra 4 estrellas

Dear Sir/Madam, Thank you for sharing your feedback. We’re glad you enjoyed the hotel and truly regret that your arrival experience did not feel as welcoming as it should. Your comments will help us improve, and we hope to welcome you back with the warm hospitality you deserve. Best Regards.

Dear Sir/Madam, Thank you for sharing your feedback. We’re glad you enjoyed the hotel and truly regret that your arrival experience did not feel as welcoming as it should. Your comments will help us improve, and we hope to welcome you b… Mostrar más

Dear Sir/Madam, Thank you for sharing your experience. We’re pleased you found our staff friendly, and we sincerely apologize for the inconveniences you faced with the stairs, shower, and restaurant service. We also take note of your concern regarding the glass charge and will review our policies to ensure they are fair and clearly communicated. Best Regards.

Dear Sir/Madam, Thank you for sharing your experience. We’re pleased you found our staff friendly, and we sincerely apologize for the inconveniences you faced with the stairs, shower, and restaurant service. We also take note of your co… Mostrar más

Dear Sir/Madam, Thank you for your feedback! We're glad you found the room spacious and clean. We appreciate your understanding regarding the lack of an elevator, and we're happy to hear the staff was helpful. We look forward to welcoming you again! Best Regards.

Dear Sir/Madam, Thank you for your feedback! We're glad you found the room spacious and clean. We appreciate your understanding regarding the lack of an elevator, and we're happy to hear the staff was helpful. We look forward to… Mostrar más

Thank you for sharing your experience. We're truly sorry to hear about the issues you faced with the room, bathroom, and noise. Your feedback regarding the breakfast cost is also appreciated, and we’ll review this to ensure better value for our guests. We take your concerns seriously and will work on improving these aspects .But since you are the person whos doing the reservation on booking.com you could have added the breakfast . We hope to have the opportunity to provide a more comfortable stay next time.

Thank you for sharing your experience. We're truly sorry to hear about the issues you faced with the room, bathroom, and noise. Your feedback regarding the breakfast cost is also appreciated, and we’ll review this to ensure better value… Mostrar más

Thank you for your feedback. We apologize for the communication challenges you faced during your stay, and we appreciate your understanding of our staff’s kindness. We're working on improving language skills to better assist our guests. We're sorry to hear you wouldn't return, but we value your input and hope to improve for future visitors.

Thank you for your feedback. We apologize for the communication challenges you faced during your stay, and we appreciate your understanding of our staff’s kindness. We're working on improving language skills to better assist our guests.… Mostrar más

Estimada señora: Lamentamos mucho el inconveniente ocurrido durante su estadía. Pero con respecto al cargo por servicio del 10%, le hemos explicado claramente que el 10% no lo agregamos nosotros, sino que ya lo agregó bookin.com y no fue culpa nuestra que no haya verificado su bono de reserva al realizar la reserva. Luego aceptó que no había verificado su bono y luego también se disculpó. Además, ha reservado una habitación doble de lujo y una habitación doble estándar. De todos modos, les asignamos habitaciones dobles de lujo por el mismo precio porque queríamos que su estancia de 2 noches fuera perfecta. Hicimos todo lo posible para brindarle el mejor servicio y lamentamos si ese servicio no estuvo a la altura de sus expectativas. Saludos.

Estimada señora: Lamentamos mucho el inconveniente ocurrido durante su estadía. Pero con respecto al cargo por servicio del 10%, le hemos explicado claramente que el 10% no lo agregamos nosotros, sino que ya lo agregó bookin.com y no fue cu… Mostrar más

Dear Sir/Madam, Thank you for your review on Booking.com. We’re glad you enjoyed your stay! We appreciate your kind words and are happy we could make your visit memorable. We hope to welcome you back soon. If there’s anything we can do to make your next stay even better, please let us know. Thanks again for choosing us. See you soon! Best Regards, Team Cassendra.

Dear Sir/Madam, Thank you for your review on Booking.com. We’re glad you enjoyed your stay! We appreciate your kind words and are happy we could make your visit memorable. We hope to welcome you back soon. If there’s anything we can do to m… Mostrar más