Отзывы о Hikka Tranz by Cinnamon 5 звезд

Dear Dina, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the incredible views, flavorful meals, and the warm hospitality of our team. It’s always a joy to know our guests appreciate the vibrant, spicy cuisine and the unique experience of seeing turtles right on the shore truly unforgettable moments. We're also glad the spacious room and large balcony added to your comfort. As you rightly mentioned, the tropical climate brings its own charm and challenges, and while the air conditioners and dryers may hum a little louder, they’re essential companions in this lush environment. We appreciate your understanding and are happy it didn’t affect your stay. We hope to welcome you back again soon for a longer visit filled with more sea swims, smiles, and spice! Warm regards, Indika Dissanayake - Resort Manager

Dear Dina, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the incredible views, flavorful meals, and the warm hospitality of our team. It’s always a joy to know our guests appreciate the vibrant, sp… Развернуть

Dear Guest, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the location, food and service. Those are some of the highlights we’re proud to offer our guests. We are truly sorry if any inconvenience caused. Best Regards, Indika Dissanayake - Resort Manager

Dear Guest, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the location, food and service. Those are some of the highlights we’re proud to offer our guests. We are truly sorry if any incon… Развернуть

Dear Daria, Thank you for sharing your detailed feedback. We're delighted to hear that you enjoyed our friendly staff, delicious meals, and the nearby beach. It's also great to know you appreciated the security around the pool area. At the same time, we’re sorry to hear that some aspects of your stay did not meet expectations. We take your comments seriously, and we’ll be discussing this with our housekeeping and maintenance teams. Your suggestion regarding renovations is also noted and appreciated as we continuously work on improving the guest experience. We hope to have the chance to welcome you back in the future. Warm regards, Indika Dissanayaka, Resort Manager

Dear Daria, Thank you for sharing your detailed feedback. We're delighted to hear that you enjoyed our friendly staff, delicious meals, and the nearby beach. It's also great to know you appreciated the security around the pool area.… Развернуть

Dear Alexander, Thank you for your truly exceptional feedback! We are absolutely thrilled to hear that you had such a wonderful experience at Hikka Tranz by Cinnamon. It brings us immense joy to know that you found our hotel to have an excellent location. We are delighted that you spotted small blacktip reef sharks and found our territory clean and well-kept, and appreciated our attentive staff. Your comments about the buffet, including options for children are wonderful to hear. It's also fantastic that you enjoyed the sightings of parrots flying to spend the night on the palm trees on our hotel grounds. Your perfect scores across almost all categories—Staff, Cleanliness, Location, Comfort, Value for Money, and Swimming pool—are incredibly motivating for our entire team. We look forward to welcoming you back to Hikka Tranz by Cinnamon for another exceptional and memorable stay in the future! Sincerely, Indika Dissanayake, Resort Manager.

Dear Alexander, Thank you for your truly exceptional feedback! We are absolutely thrilled to hear that you had such a wonderful experience at Hikka Tranz by Cinnamon. It brings us immense joy to know that you found our hotel to have an ex… Развернуть

Dear Irina, Thank you for your feedback. We are pleased to hear that you found our beach to be just what you needed. It's great to know you appreciated the general view, the food, and your room. However, we sincerely regret to hear about your concerns regarding persistent requests for tips and interruptions in the water supply. Please accept our apologies for any discomfort or inconvenience these issues caused during your stay. We understand your frustration regarding tipping and assure you that our employees are compensated appropriately. We will address this matter with our team to ensure that our guests feel comfortable and are not pressured in any way. We are also investigating the water supply interruptions to resolve this issue promptly and prevent future occurrences. Your detailed feedback is invaluable to us as we continuously strive to improve our services and facilities. We hope to have the opportunity to welcome you back to Hikka Tranz by Cinnamon for a more seamless and enjoyable experience in the future. Sincerely, Indika Dissanayake, Resort Manager.

Dear Irina, Thank you for your feedback. We are pleased to hear that you found our beach to be just what you needed. It's great to know you appreciated the general view, the food, and your room. However, we sincerely regret to hear ab… Развернуть

Dear Anna, Thank you for your feedback. We appreciate you taking the time to share your experience at Hikka Tranz by Cinnamon. We are glad to hear that you rated all aspects of your stay highly. We regret to hear about the problems you experienced with the air conditioner. We are continuously working to improve our facilities and services, and your feedback is valuable to us in this process. We will address your concerns to ensure that we are providing the best possible experience for our guests. Sincerely, Indika Dissanayake, Resort Manager.

Dear Anna, Thank you for your feedback. We appreciate you taking the time to share your experience at Hikka Tranz by Cinnamon. We are glad to hear that you rated all aspects of your stay highly. We regret to hear about the problems you ex… Развернуть

Dear Guest, Thank you for your perfect rating and for taking the time to share your positive experience! We are very pleased to hear that you were very pleased with your stay at Hikka Tranz by Cinnamon. We're delighted that you rated our staff, cleanliness, location, facilities, comfort, and value for money so highly. It's wonderful to know we met your expectations in all these areas. We strive to provide all our guests with a memorable and excellent stay. Thank you again for your feedback, and we hope to have the pleasure of welcoming you back in the future. Sincerely, Indika Dissanayake, Resort Manager.

Dear Guest, Thank you for your perfect rating and for taking the time to share your positive experience! We are very pleased to hear that you were very pleased with your stay at Hikka Tranz by Cinnamon. We're delighted that you rated … Развернуть

Dear Nikolay, Thank you for taking the time to share your feedback regarding your recent stay at Hikka Tranz. We appreciate your comments noting that our location is a good place to relax with children and that you can swim in the bay. However, we are very concerned to read about the issues you experienced with the slow service, lack of response to your requests for confirmation, and the delay in addressing the dehumidifier. We sincerely apologize for these inconveniences and for any frustration caused. This is not the level of responsiveness we aim to provide our guests. We are looking into why your requests were not handled promptly and will take steps to improve our communication and service efficiency. We are also very troubled to hear about the presence of insects in your room. We are taking this matter very seriously. We will be conducting an immediate and thorough pest control inspection and treatment if any required. We apologize for any impact this had on your stay. Thank you for bringing these important issues to our attention. Your feedback is valuable, and we are committed to taking the necessary actions to address these concerns and improve the experience for our future guests. If you would like to discuss your stay further, please do not hesitate to contact us directly at the hotel Sincerely, Indika Dissanayake Resort Manager Hikka Tranz by Cinnamon

Dear Nikolay, Thank you for taking the time to share your feedback regarding your recent stay at Hikka Tranz. We appreciate your comments noting that our location is a good place to relax with children and that you can swim in the bay. Ho… Развернуть

Dear Ekaterina, Thank you for your excellent review and your rating of 8.0! We are delighted to hear that you enjoyed our great location and the beach with turtles. We understand your comment regarding our All Inclusive package. We strive to be transparent about what is included, and our All Inclusive package does cover the vast majority of our offerings. However, there are a few exceptions, such as premium alcoholic beverages, certain à la carte menu items, and specific experiences or services. These limitations are detailed in the All Inclusive welcome card that is provided to guests upon check-in. We apologize if there was any misunderstanding regarding the inclusions of the package and will ensure our team is clear in communicating these details to our guests. We want to ensure you have a full understanding of what's included so you can fully enjoy your stay. Thank you again for your feedback. We hope to welcome you back to Hikka Tranz by Cinnamon in the future! Sincerely, Indika Dissanayake Resort Manager Hikka Tranz by Cinnamon

Dear Ekaterina, Thank you for your excellent review and your rating of 8.0! We are delighted to hear that you enjoyed our great location and the beach with turtles. We understand your comment regarding our All Inclusive package. We strive… Развернуть

Dear Wert, Thank you for your excellent review and your rating of 9.0! We are delighted to hear you had a decent rest with us. We are pleased that you appreciated our staff, our proximity to the sea and, the turtles. We are also happy we could accommodate you during the wait for your pickup. We hope to welcome you back to Hikka Tranz by Cinnamon in the future! Sincerely, Indika Dissanayake Resort Manager Hikka Tranz by Cinnamon

Dear Wert, Thank you for your excellent review and your rating of 9.0! We are delighted to hear you had a decent rest with us. We are pleased that you appreciated our staff, our proximity to the sea and, the turtles. We are also happy we … Развернуть

Dear Simon, Thank you for taking the time to share your feedback about your stay with us. We appreciate your positive comments about our excellent location, the friendly staff, and the variety of dining options. We're glad you enjoyed the turtles and the green surroundings.   We are concerned to hear about your experience with the bed linen not being changed during your 5-day stay. Our hotel policy is to change bed linen every other day. We will investigate this matter internally to understand why this did not occur in your case and to ensure it does not happen again. We apologize for any inconvenience this may have caused. Thank you again for your feedback. We hope to have the opportunity to welcome you back to Hikka Tranz by Cinnamon in the future and provide you with an even better experience.   Sincerely, Indika Dissanayake Resort Manager

Dear Simon, Thank you for taking the time to share your feedback about your stay with us. We appreciate your positive comments about our excellent location, the friendly staff, and the variety of dining options. We're glad you enjoyed … Развернуть

Dear Iuliia, Thank you for taking the time to share your detailed feedback about your stay with us. We appreciate your overall positive sentiment and are glad you were able to enjoy your long-awaited vacation. We are pleased that you found our hotel to be well-located with convenient access to the beach and nearby infrastructure. We also appreciate your comments regarding our all-inclusive package, the food in the main restaurant, and the security of our hotel. We sincerely apologize for the issues you experienced with the crows, the cleanliness of the sun loungers and mattresses, the condition of the rooms, the faulty sockets, and the difficulty with the shower mixer. We are also concerned for the noise from the air conditioner and the humidity. We are aware that some areas of the hotel are due for renovation, and we are currently making plans for these upgrades. We will also address the specific issues you mentioned with our maintenance and housekeeping teams. Thank you again for your honest review. We hope that you might consider staying with us again in the future, after our planned renovations, so that you can experience the improvements we are making. Sincerely, Indika Dissanayake Resort Manager

Dear Iuliia, Thank you for taking the time to share your detailed feedback about your stay with us. We appreciate your overall positive sentiment and are glad you were able to enjoy your long-awaited vacation. We are pleased that you foun… Развернуть

Dear Alex, Thank you for your review and your rating of 7.0. We are pleased to hear that you appreciated our green and beautiful territory, our location near the beach with turtles, and the cleanliness of your room. We also appreciate your honest feedback regarding the exterior of the hotel building. We are aware that it is showing signs of wear and are considering plans for future renovations to address this. We are sorry to hear about your experience with the breakfast fruit selection and the bacon. We will share your comments with our culinary team to review the quality and variety of our breakfast offerings. Thank you again for your feedback. We hope you might consider staying with us again in the future after some of our planned improvements. Sincerely, Indika Dissanayake Resort Manager

Dear Alex, Thank you for your review and your rating of 7.0. We are pleased to hear that you appreciated our green and beautiful territory, our location near the beach with turtles, and the cleanliness of your room. We also appreciate you… Развернуть

Dear Alibek, Thank you for your continued loyalty and for choosing to stay with us for the third time. We truly appreciate you highlighting the reasons you return, such as our beautiful beach with calm waters and our convenient location near shops and Galle. We are also glad you find our room amenities satisfactory, our cleaning to be daily, and our staff responsive. We sincerely apologize that your experience this time was not as perfect as your previous stays. We regret the initial room assignment issue with the two single beds instead of a double, and the subsequent attempts to rectify it which were not ideal. We also apologize for the broken curtain and the rattling air conditioner that disrupted your sleep on the first night. We understand your frustration and are truly sorry for the inconvenience caused by these issues. We are concerned to hear about the insects you found in your first room and are glad that we were able to move you to another room within 20 minutes, and that you found everything to be fine with the new room. Thank you again for your valuable feedback. We are committed to improving our services and facilities and hope that you will consider staying with us again in the future, where we can provide you with the flawless experience you have come to expect from us. Sincerely, Indika Dissanayake Resort Manager Hikka Tranz by Cinnamon

Dear Alibek, Thank you for your continued loyalty and for choosing to stay with us for the third time. We truly appreciate you highlighting the reasons you return, such as our beautiful beach with calm waters and our convenient location ne… Развернуть

Dear Guest, Thank you for taking the time to share your feedback regarding your stay with us. We appreciate you highlighting the excellent service from our staff and the great location of our hotel. We are, however, concerned to see your feedback regarding cleanliness, facilities, comfort, and value for money, and we apologize that these aspects of your stay did not meet your expectations. We understand your frustration with the prices and the issues you experienced. We take your feedback seriously and are currently reviewing our pricing structure and the condition of our facilities to ensure they align with the value we aim to provide. We are also addressing the cleanliness concerns you raised with our housekeeping team to ensure improvements are made. We hope that you might consider staying with us again in the future, should you return to Hikkaduwa, so that we can demonstrate the improvements we are making. Sincerely, Indika Dissanayake Resort Manager Hikka Tranz by Cinnamon

Dear Guest, Thank you for taking the time to share your feedback regarding your stay with us. We appreciate you highlighting the excellent service from our staff and the great location of our hotel. We are, however, concerned to see your … Развернуть

Dear Guest, Thank you for taking the time to share your positive feedback about your recent stay at Hikka Tranz by Cinnamon. We are thrilled to hear that you enjoyed the beautiful territory, delicious breakfasts, and the stunning ocean view from your room. We are also pleased to know that you appreciated the friendly staff and daily room cleaning. We understand your concern about the boats on the beach and the noise from the parrots. We will take this feedback into consideration as we continue to improve our facilities and services. We hope to have the opportunity to welcome you back to Hikka Tranz by Cinnamon in the future. Sincerely, Indika Dissanayake Resort Manager

Dear Guest, Thank you for taking the time to share your positive feedback about your recent stay at Hikka Tranz by Cinnamon. We are thrilled to hear that you enjoyed the beautiful territory, delicious breakfasts, and the stunning ocean vi… Развернуть