Opiniones del The Long Hostel

Thank you for taking the time to leave your feedback. While we’re sorry to hear your experience wasn’t what you’d hoped for, we’d like to shed some light on a few points. Firstly, you mentioned our staff being "rude and unfriendly." Let’s talk about friendliness. Imagine it like a mirror—what you put out is often what you get back. We all appreciate a warm smile or a kind word, and sometimes, to make friends, you’ve got to be friendly first. It’s a little like planting seeds—you won’t get flowers unless you water them first. If you lead with a smile and some good vibes, you might be surprised at how quickly it spreads. Now, about being "unlucky with the people" you met—we totally understand. Sometimes, no matter how hard you try, things just don’t go your way. But let me share a little story that might change how you see it. Once, a traveler arrived in a new town and asked a wise local, "What are the people like here?" The local responded, "Well, what were they like in the last town?" The traveler said, "They were terrible, rude, and unfriendly." The local replied, "Then, you’ll find them the same here." Another traveler asked the same question and said, "The people in the last town were wonderful!" The local smiled and said, "You’ll find the same here." It’s funny how sometimes, what we expect to see colors everything around us. If you met a few people who didn’t match your vibe, maybe, just maybe, it was more about a ripple effect than the whole pond. Now, the cleanliness of the rooms and bathrooms—we hear you. But when there's little left to complain about, that can often become the focus, right? It’s like when you're in a bad mood, even your favorite pizza tastes a little off. Most of our guests are happy with our standards, but I understand if that wasn’t your experience. A quick look at other reviews might give you a more balanced picture of what our hostel usually offers. Lastly, let’s address the towels and toilet paper. This is where the difference between hostel and hotel comes in. Hotels provide an all-inclusive service—plush towels, little soaps, and of course, endless toilet paper. Hostels, on the other hand, offer a more self-sufficient and budget-friendly environment. We keep costs low to make travel affordable for everyone, meaning you can enjoy more of your trip without breaking the bank. It’s about balancing comfort with cost. Also, it’s important to keep in mind that when you book the most budget-friendly option, it's natural to expect a more basic setup. It's a bit like arriving at a fast-food place and expecting a gourmet meal. We aim to offer clean, affordable, and friendly accommodations, but we also encourage guests to manage their expectations when choosing the most budget-conscious option. We hope this perspective helps, and we truly wish you better luck on your next adventure. Thank you again for your feedback, and remember—sometimes the best part of traveling is embracing the surprises (even the towel-less ones).

Thank you for taking the time to leave your feedback. While we’re sorry to hear your experience wasn’t what you’d hoped for, we’d like to shed some light on a few points. Firstly, you mentioned our staff being "rude and unfriendly.&quo… Mostrar más

Thank you for your thoughtful and detailed feedback! We’re delighted to hear that you found our staff friendly and helpful and that you appreciated the cleanliness and maintenance of our facilities. It’s great to know you enjoyed the quieter atmosphere and found the social areas welcoming. Regarding your room experience, we appreciate your insights. As you mentioned, the positioning of the fans can make a difference, and requesting an upper bed is a great tip for future guests. We also understand your point about the mosquito net being easier to use on the upper bed, and we'll keep that in mind. We sincerely apologize for the stained sheets you encountered. We want to clarify that some stains can be caused by common substances like sunscreen or certain lotions, which can sometimes leave marks that are difficult to remove even after thorough washing. We appreciate your understanding, and we assure you that we place great importance on cleanliness. Your comments will be taken seriously, and we’ll review our linen care processes to ensure that such issues are minimized in the future. We’re sorry to hear that you didn’t have much opportunity to socialize during your stay, as we know this can greatly enhance the hostel experience. While the social atmosphere can indeed vary depending on the guests at the time, we’re always looking for ways to foster more interactions among our visitors. Thank you once again for your valuable feedback. We’re committed to making improvements and ensuring a satisfying experience for all our guests. We hope to have the chance to welcome you back and provide an even better stay in the future!

Thank you for your thoughtful and detailed feedback! We’re delighted to hear that you found our staff friendly and helpful and that you appreciated the cleanliness and maintenance of our facilities. It’s great to know you enjoyed the quiete… Mostrar más