Отзывы о Uga Chena Huts - Yala - All Inclusive 5 звезд

Dear Valued Guest, Thank you for choosing Uga Chena Huts for your stay and for sharing your feedback. We are delighted to hear that you enjoyed our excellent food and the curated safari experience during your visit. We are concerned about your comment on a smell in the room. As this concern was not raised during your stay, our team made multiple attempts to reach you via phone and WhatsApp to address any issue you may have experienced. Unfortunately, we were unable to get in touch with you. We would be grateful if you could reach out to us and provide more details about your experience as we would like to look into this and rectify it. At Uga, we are dedicated to creating exceptional memories for all our guests, and your feedback is invaluable in helping us improve. We hope to welcome you back in the future. Best regards, Ramli Ghaffoor CEO | Director Uga

Dear Valued Guest, Thank you for choosing Uga Chena Huts for your stay and for sharing your feedback. We are delighted to hear that you enjoyed our excellent food and the curated safari experience during your visit. We are concerned about… Развернуть

Dear Valued Guest, We are deeply concerned about the incident you described and take such matters extremely seriously. On the day of your departure, 30th November 2024, you informed us verbally that a significant amount of money was missing from the safety deposit box placed in your room. The safety deposit box can only be opened by using the digital combination set personally by you. As in the case of all hotel safety deposit boxes, once you set your personal combination no one else can access this. While we immediately initiated an internal investigation, we advised you to lodge a complaint with to the police, and also offered to facilitate transportation and any other assistance you required. Even after encouraging you many times to do so, you flatly declined. Later that same day, our Resident Manager was contacted by you on WhatsApp, and we reiterated our full support for you to lodge a police complaint, which you agreed to pursue on 1st December. However, on 2nd December, you informed us that you are unable to report this to the police and instead demanded compensation from us to be paid by 5th December, and threatened that you will publish a negative review if we did not comply. Without a formal complaint to the police by aggrieved party, the authorities will initiate any investigation. As an esteemed property, we are committed to the safety and satisfaction of our guests and are always willing to assist both our guests and the authorities in such situations. We believe this review does not fully reflect the efforts we made to address your concerns and assist in resolving the matter. Thank you for your understanding. Warm regards, Ramli Ghaffoor CEO | Director Uga

Dear Valued Guest, We are deeply concerned about the incident you described and take such matters extremely seriously. On the day of your departure, 30th November 2024, you informed us verbally that a significant amount of money was mis… Развернуть