Отзывы о Coastal Cloud

Thank you so much for taking the time to share your experience! We’re really happy to hear that you enjoyed the convenient location, the comfort of the rooms, and especially the rooftop area – it’s one of our favorite spots too! 😊 It means a lot to us that you felt welcomed and well taken care of during your stay. Thank you also for the helpful feedback about the closet – we’ll definitely keep that in mind for future improvements. We’re so glad you had a wonderful vacation, and we’d love to welcome you back anytime! Warm wishes, The Dias Family

Thank you so much for taking the time to share your experience! We’re really happy to hear that you enjoyed the convenient location, the comfort of the rooms, and especially the rooftop area – it’s one of our favorite spots too! 😊 It means… Развернуть

Dear Mr. Ivan, Thank you so much for your wonderful review! We’re absolutely delighted to hear that you had such a fantastic stay. Your kind words about our hospitality mean a lot to us, and it was a pleasure hosting you. We hope to welcome you back again in the future! Best wishes, Isurika & Family

Dear Mr. Ivan, Thank you so much for your wonderful review! We’re absolutely delighted to hear that you had such a fantastic stay. Your kind words about our hospitality mean a lot to us, and it was a pleasure hosting you. We hope to welcome… Развернуть

Dear Mr Derzhavest , Thank you so much for sharing your detailed feedback and for your kind words about the house and our family. We're glad you had a pleasant stay and felt comfortable throughout your week here. We truly appreciate your honesty in clarifying the situation regarding a false guest’s comment and we’re grateful for your understanding and support. We’re also thankful for your constructive comments about the wardrobe and bedside tables; we’ll definitely consider those for future improvements. It was a pleasure hosting you, and we hope to welcome you back someday soon! Best regards, Isurika Dias

Dear Mr Derzhavest , Thank you so much for sharing your detailed feedback and for your kind words about the house and our family. We're glad you had a pleasant stay and felt comfortable throughout your week here. We truly appreciate you… Развернуть

Dear Ms.Eketerina, Thank you for your stay at Coastal Cloud. Here's a clear and concise explanation of the incident: As we both knew, your booking has been done by your relative called same name Ekaterina”. The relative contacted me beforehand to arrange your airport transportation and I have offered two options. one, to book a transportation service through us (A hired Vehicle) for USD 87, or option two, for you by yourself to use an app-based Uber or Pick me service at a cheaper rate. You chose our transportation option for the agreed price of USD 87. Your flight was scheduled to arrive on 22nd December at 2:50 am. The driver I arranged arrived on time and waited with a page board for you for about 1.5 hours and called me and said that flight is landed on time and guests didn’t show up yet. After not hearing from you, I attempted to contact you via WhatsApp, but the number was unavailable. After another 1.5 hours waiting at the arrival lounge, I have asked driver to return. Finally, you arrived around 6:10 am, using an alternative vehicle you have booked at the airport. Once you come to the “Coastal cloud” your driver asked for his payment of USD 50, as well as additional highway fees (USD 10) as agreed with you at the Airport. You were initially claimed not to understand the driver and refused to pay and asked my help to explain the driver that you cannot pay him the amount he wish. The local driver also asked me to explain the situation to the guest in her language. I used Google Translate to help to communicate and explain what both you and driver would wanted to explain with each other at your issue. After some discussion, you reluctantly paid the driver the USD 50, but not the additional charges. After that I escorted you in and asked about the missed transportation that we have arranged for them during the check-in process. Then you were apologized me, saying that you could not find the driver, you cannot speak English, and had no data to call so on. Finally, you acknowledged the situation and agreed to pay the amount (USD 87) owed to the driver, which I explained was necessary for me to avoid covering the cost myself. (As we sent a hired car from Hikkaduwa to Colombo and back) Then I asked you to pay for the accommodation as well. Then you mentioned that your relative had already paid for the accommodation online. As I know there’s no option on my account to pay online, I called the relative to confirm this and allowed you to speak with her. After your brief conversation had with her, you paid the full room rate for your stay at the Check-in. Then I showed entire house and explained you about the house rules as well. During your stay at the guesthouse, you were seems like happy with the accommodation, and as a gesture of goodwill for the New Year, My Parents invited you for a dinner as our family house is next to you on same land. However, three days before your departure (on January 7th), you texted me, politely declining the dinner invitation, explaining that you had already booked a flight departing on January 9th at 9:40 am. and also requested airport transportation again by us. Although I was a bit surprised by this request as pick-up was inconvenient for both sides already, I agreed to arrange the transportation as a professional host for you at the agreed price of USD 70 (or LKR 20,000), which you accepted without any hesitation. On the night of January 8th, you sent me a message asking whether you could pay in USD, mentioning that you had USD 100. I agreed to accept the payment in USD, and I let you know that I could give you the balance in LKR as not Suring if any exchange spots open that late night. But finally, my father went out to check whether a nearby exchange service was open to obtain the additional USD 30 and it was succeeded. Later, I informed you that I could accept to give the balance even in USD, and asked you to give the payment to my father at the departure the following morning, as I needed to rest for work. However, I noticed that you hadn’t read my last message and I thought you would see it when she woke up. On your departure day, at 4:15 am, you came to my father with your luggage and showed him a translated message on your phone, claiming that you had been robbed at the previous night. Hence, they could no longer pay in USD and would only be able to pay in Russian rubles, which you would exchange at the airport and give in LKR. Upon seeing this message, my father called me to speak with her. I checked my phone and saw her message about the robbery which you have sent at 03.41am. . I ran to upstairs and checked weather any evidence of a thief. But at the same time I was very surprised as you were very calmly explained that in one sentence” We were robbed last night and can’t pay for driver in USD”!!! ( I should ask you, if a this kind of big robbery happened as you mentioned, is your immediate action ” We were robbed last night and can we pay in Rubbles?’’.When I questioned you about the incident, asking why, if you had been robbed, you hadn’t informed us immediately and made a complaint. You parents also remained silent and waited like nothing is happened. You explained that the thief had come through the balcony. I asked why, if the robbery was true, the thief would only take her USD and leave her mobile phone and rubles behind, but she didn’t answer any of my questions. But in here, you have mentioned the thieves are the owners. Once you looked your room doors inside how the owner put another key in to same key hole while the main key stays other side of the key hole? At this point, I became suspicious and concerned about your intentions. I feared that once you reached the airport using our transportation, you might refuse to pay the driver, as you had done earlier with the airport pickup by your own arrangements. To ensure that the payment would be made, I requested you to provide your father’s passport as collateral for the driver. The driver would only return the passport after the payment was made, which you eventually agreed to, as you were running late for their flight. It became clear to me that were trying to recover your lost money by attempting to avoid paying for the transportation a second time. Based on these suspicions and the situation, We are deeply concerned that this review has significantly damaged the reputation of our guesthouse. It has had a negative impact on our business and has caused considerable harm to our efforts in maintaining a positive experience for future guests. We take pride in providing excellent service and a comfortable safe stay, and this review does not reflect the quality of service we strive to offer. Only the Whatapp messages and all conversation we had during your stay and departure will be remaining as witness of our real truth. Thank you & Kind regards, Isurika Dias

Dear Ms.Eketerina, Thank you for your stay at Coastal Cloud. Here's a clear and concise explanation of the incident: As we both knew, your booking has been done by your relative called same name Ekaterina”. The relative contacted me bef… Развернуть

Dear Mr. Eugene, Greetings from all of us! Thank you so much for your detailed feedback! We re thrilled to hear that you had such a wonderful experience staying at our villa. It’s our utmost priority to ensure our guests feel welcomed and comfortable throughout their stay. Thank you for your suggestion definitely take that into consideration to enhance the overall experience for our guests. We hope to have the pleasure of hosting you again in the future! Best regards, Isurika Dias

Dear Mr. Eugene, Greetings from all of us! Thank you so much for your detailed feedback! We re thrilled to hear that you had such a wonderful experience staying at our villa. It’s our utmost priority to ensure our guests feel welcomed and c… Развернуть