Reviews of Earl's Regency Hotel 5 stars
Earl's Regency Tennekumbura, 20000 Kandy, Sri Lanka
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Reviewed: 8 September 2025 · Stayed in August 2025
Verified reviewRooms are modern and very clean. The hotel is beautiful and very tastefully done.
Food prices were to high.
Reviewed: 7 September 2025 · Stayed in August 2025
Verified reviewEarl’s Regency is one of the most beautiful hotels I’ve stayed at in Kandy. The location is stunning, surrounded by lush greenery and breathtaking views of the hills, which makes it feel like a peaceful escape from the busy city. The rooms are spacious, clean, and well-equipped, offering a comfortable and relaxing stay. The staff are genuinely warm and welcoming, always ready to assist with a smile, which made us feel truly cared for. The food was delicious, with plenty of variety, and the overall atmosphere of the hotel is calm and inviting. If you’re looking for a luxurious and serene getaway in Kandy, Earl’s Regency is absolutely worth it!
Reviewed: 7 September 2025 · Stayed in September 2025
Verified reviewThe hotel is in a tranquil green area, a bit remote from the center. Perfect for those who want to stay in quiet location surrounded with nature. I enjoyed the spacious room that was regularly cleaned and tidied - very important - and had good reliable facilities a traveler might need to relax. Bathtub with jacuzzi setup, good shower, iron and ironing board. The cable works just fine, many channels. Breakfast has Sri Lankan and western options. A very nice bonus - small balcony that either faces the forest or the beautiful hotel front and the pool, depending on the side. Having a sweet tooth, I also appreciated the welcome sweets arrangement.
Not a single thing
Reviewed: 7 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewBeautiful hotel and good service . Spaciousness is a plus. Excellent airconditioning
Very tough bed and high pillows
Dear Mr. Marwan, Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay with us. Our team works hard to provide an exceptional service, and knowing we succeeded for you brightens our day.Your feedback is crucial as we strive for excellence. We're committed to making improvements based on your comments and hope to have the chance to create a more positive experience for you in the future. Kind Regards, Management
Dear Mr. Marwan, Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay with us. Our team works hard to provide an exceptional service, and knowing we succeeded for you brightens our day.Your feedback is … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewDinner was nice, very good stuff, excellent
AC is not working, I couldn't sleep, receptionist was talking more time to check in and bathroom isn't cleaning properly, this is my second time, I wish I won't come back to this Hotel again, first time was very nice, that's why I booked again, but this time service is very poor,,please don't give to guest like this poor service, I couldn't sleep al the night, room was very hot, In the morning I called house keeping boy and I show him, AC is not working, that moment as well, before to check the room, all your responsibilities, I will never come this Hotel again
Dear Ms.Lakshmi, Thank you for sharing your feedback with us. We are very sorry for the inconvenience you experienced regarding the air conditioning, bathroom cleanliness, and check-in process. Please be assured that we will check on these issues with our teams to prevent such situations in the future. We also wish to kindly note that if these concerns had been brought to our attention during your stay, we would have definitely checked on them immediately and done our best to resolve them. We truly value your comments as they help us improve, and we hope you may reconsider staying with us again. Warm regards, Management
Dear Ms.Lakshmi, Thank you for sharing your feedback with us. We are very sorry for the inconvenience you experienced regarding the air conditioning, bathroom cleanliness, and check-in process. Please be assured that we will check on these… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in July 2025
Verified reviewAmbience, room, pool, breakfast
Check-in experience
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewEverything! Absolutely stunning interiors, didn’t use the pool but it looked amazing! Room was very comfortable and the restaurant meal we had here was one of the best we have ever had! Amazing!
Nothing to dislike!
Dear Ms.Vinisha, Your kind words have made our day! Our entire team is beaming with pride knowing we contributed to your enjoyable time with us. Your feedback energizes us to keep up the good work, and we can't wait to create more wonderful memories for you in the future. Warm regards, Management
Dear Ms.Vinisha, Your kind words have made our day! Our entire team is beaming with pride knowing we contributed to your enjoyable time with us. Your feedback energizes us to keep up the good work, and we can't wait to create more wonderfu… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewBreakfast and diner buffet spread was good Views from the Hotel breathtaking
Staff were not too helpful .. requested for a late checkout and it was a straight “not possible” from the front office manager / reception staff- the only one request we had during the stay which was only 1 day.
Dear Ms.Charlotte, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed the buffets as well as the views from our hotel. However, we regret to learn that your experience with our service did not meet expectations.Regarding your late checkout request, these are subject to availability and occupancy on the day. We regret if this was not explained clearly and will remind our team to communicate such situations in a more courteous way. We hope to welcome you again for a better experience. Warm regards, Management
Dear Ms.Charlotte, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed the buffets as well as the views from our hotel. However, we regret to learn that your experience with our service did not meet … Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewBreakfast v good Rooms good
Pool food terrible Rooms service poor A la carte restaurant poor value for money Located 20 mins drive from kandy
Dear Mr.Jonathan, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our breakfast and found the rooms comfortable. We sincerely apologize for the shortcomings you experienced with our pool bar food, room service, and à la carte restaurant. Your comments have been shared with the respective departments to ensure immediate improvements. We value your feedback and hope to have the opportunity to welcome you back in the future, providing an improved and seamless experience. Warm regards, Management
Dear Mr.Jonathan, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our breakfast and found the rooms comfortable. We sincerely apologize for the shortcomings you experienced with our pool bar … Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewExcellent hotel and Good service by the staff.
Buffet overall
Dear Ms,Gayansi, Thank you for your kind words.We're elated that you noticed the efforts we put into providing top-notch service.We appreciate your feedback regarding the buffet and will work on improving it. We look forward to welcoming you back for an even better experience. Warm regards, Management
Dear Ms,Gayansi, Thank you for your kind words.We're elated that you noticed the efforts we put into providing top-notch service.We appreciate your feedback regarding the buffet and will work on improving it. We look forward to welcoming y… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewPERFECT PLACE !!!!
.
Dear Mr.Alize Thank you so much for your wonderful review. We are delighted to learn that you had an amazing experience with us and appreciated our facilities and service. We strive to create memorable experiences and we are glad to know that we have succeeded in doing that. Thanks once again and we all look forward for the pleasure of welcoming you back soon. Best Regards ! Management
Dear Mr.Alize Thank you so much for your wonderful review. We are delighted to learn that you had an amazing experience with us and appreciated our facilities and service. We strive to create memorable experiences and we are glad to know … Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe property was kept well and the location was beautiful. We had issues with access to one of the rooms because the key card did not work. It took several attempts by staff. Also the bathroom shower drain was not working properly. Lot of water on the floor.
The rooms were located in a quiet area and the landscape was nice. The breakfast buffet was very good.
Dear Mr.Haneef, Thank you for sharing your experience with us. We’re delighted you enjoyed the stay with us.However, we are truly sorry for the inconvenience caused by the room key access issue and the shower drain problem. These do not reflect the standards we aim to maintain, and we have shared your feedback with our team to ensure such matters are addressed promptly. We appreciate your comments, as they help us improve, and we hope to welcome you back for a more seamless stay. Warm regards, Management
Dear Mr.Haneef, Thank you for sharing your experience with us. We’re delighted you enjoyed the stay with us.However, we are truly sorry for the inconvenience caused by the room key access issue and the shower drain problem. These do not re… Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewGreat location, staff are friendly unfortunately stayed only 1 night but it was worth of money
Dear Mr.Mohamad, Thank you for your generous review! We're elated that you noticed the efforts we put into providing top-notch service. Your recognition encourages us to continuously improve and maintain the high standards you've come to expect. Warmest wishes, Management
Dear Mr.Mohamad, Thank you for your generous review! We're elated that you noticed the efforts we put into providing top-notch service. Your recognition encourages us to continuously improve and maintain the high standards you've come to ex… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThis is God’s green earth. Absolutely beautiful.
Dear Mr. Shantal, Thank you for your generous review! We're elated that you noticed the efforts we put into providing top-notch service. Your recognition encourages us to continuously improve and maintain the high standards you've come to expect. Warmest wishes, Management
Dear Mr. Shantal, Thank you for your generous review! We're elated that you noticed the efforts we put into providing top-notch service. Your recognition encourages us to continuously improve and maintain the high standards you've come to … Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewFriendly staff
Dear Mr/Mrs, Your kind words have made our day! Our entire team is beaming with pride knowing we contributed to your enjoyable time with us. Your feedback energizes us to keep up the good work, and we can't wait to create more wonderful memories for you in the future. Warm regards, Management
Dear Mr/Mrs, Your kind words have made our day! Our entire team is beaming with pride knowing we contributed to your enjoyable time with us. Your feedback energizes us to keep up the good work, and we can't wait to create more wonderful me… Show more