HIDE-ELLA Resort & Spa, Wemullahena (Waterfall Road), Kithal Ella, Ella., 90090 Ella, Sri Lanka
#106 of 189 hotels in Ella
Guests' ChoiceBased on 255 hotel reviews
8.4Cleanliness
8.7
Comfort
8.8
Location
9.1
Facilities
8.5
Staff
8.7
Value for money
7.7
Free WiFi
9.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 September 2025
Ashley
United KingdomMattress was a bit firm No alternative milk on site despite requesting in advance.
Good location, close to the main area but far enough away for peace and quiet. Rooms are clean, a little small but does the job. Great views.
Stayed in September 2025
Reviewed: 2 September 2025
Nirma
United Arab EmiratesWhile the staff were very hospitable, I found that the food and other amenities did not meet the standard expected for the price charged for a one-night stay.
The manager Roohan was very friendly and hospitable.
Stayed in August 2025
Reviewed: 1 September 2025
Panayiotis
CyprusPerhaps a bit pricey. There was an amazing terrace/veranda overlooking the mountain but there were no lights on during the night if you wanted to sit and have dinner there
The property is very modern and clean. The room had an amazing view of the mountain and the staff were very polite and ready to help with anything we needed.
Stayed in August 2025
Reviewed: 17 August 2025
Nicholas
United KingdomAwesome views, great location, quiet, comfortable beds
Stayed in July 2025
Reviewed: 5 July 2025
Aksharaa
AustraliaThe road up to the hotel could be an issue if it was raining heavily- although we didn’t have any problems
Beautiful views of Ella rock. The rooms were on the smaller side but were very tidy and clean The service was excellent
Stayed in July 2025
Reviewed: 26 June 2025
Lorraine
AustraliaThe long hill up to the hotel. Rooms are small. Our room with a view of Ella Rock had a big tree outside mostly blocking our view. We did have a balcony but our friends did not. Hotel is expensive.
The view from the hotel was absolutely spectacular. It was beautiful sitting in the restaurant having breakfast and dinner looking at the mountain view. The food in the restaurant for breakfast and dinner was excellent. The staff there were friendly and efficient. Our room was small compared to the other hotels we stayed in, but this is a boutique style hotel. There is a long hilly narrow road up to the hotel which stopped us walking down into town which was a shame. We relied on our driver to take us out and sometimes a tuk tuk back up the hill. There are lots of restaurants and bars in town and we went to a fantastic modern pool club - Ravana Pool Club - which is worth a visit for pool, scenery, music and food. We loved Ella.
Stayed in June 2025
Reviewed: 13 June 2025
Thani
United Arab EmiratesNothing
Ella is a beautiful city, vibrant and nice Really recommend the stay there The hotel is beautiful and good location, slightly uphill will need a toktok going up Very good set menu dinner
Stayed in June 2025
Reviewed: 12 June 2025
Anita
United KingdomAll good. All charging ports are uk style. So, remember to bring both types.
Location and view. Unbeatable. Surrounded by nature totally. Staff are very polite and helpful. Restaurant skyline view was ultimate service with view to live for.
Stayed in June 2025
Reviewed: 6 May 2025
Genevieve
CanadaRoom being located on the 5th floor - same floor has pool and game area, noisy, and pool showers were right beside our balcony. Ask for a room on any floor but the 5th Pool too cold Kind of overpriced especially given the low/in-between season
Good location, great room (furniture, space, view)
Stayed in May 2025
Reviewed: 30 April 2025
Netalie
United KingdomThe room could have been cleaner. We booked the half board option and dinner was not amazing. Soup was not good and once the chicken was dry and not really eatable. The second time we asked for pasta and it was very basic and not nice. We hoped to have local traditional food which was not available.
Great and beautiful location . Stunning view.
Stayed in April 2025
Reviewed: 29 April 2025
Patrik
GermanyService not too good. We needed some money change for Tuktuk and did not get any help. We had to go to restaurant next to the hotel to change our money. One guy at reception was very friendly though. Food at dinner was poor quality. Electricity problems many times but due to location. Cold swimming pool.
Views, breakfast, location and rooms are good.
Stayed in April 2025
Reviewed: 25 April 2025
O
United KingdomNothing
Modern design and spectacular views. Breakfast was very good and the wide variety was appreciated.
Stayed in April 2025
Reviewed: 11 April 2025
Paula
United KingdomWe stayed 4 nights in Ella and this was the perfect spot for us. The views are amazing and location, 10 min walk to main road, it’s great as it’s a little more quiet and we didn’t mind walking up (a bit of a steep hill but wasn’t a problem for us). We preferred the tranquility and amazing views. Staff very helpful and friendly. We didn’t eat at the restaurant as we preferred to explore the town, only breakfast which was good. They left us a cake in our room as this was our honeymoon!! I rated it a bit Lower as details in the rooms appear at bit outdated despite being a new hotel and overall I think they need to pay more attention to cleanliness and maintenance.
Stayed in April 2025
Reviewed: 16 March 2025
Emma
United KingdomThere was quite a lot of mold in the bathroom. Sometimes empty glasses were left on tables for a long time.
Wonderful location and views. Staff were very friendly. Room was comfortable.
Stayed in March 2025
Reviewed: 14 March 2025
Yasmina
United Arab EmiratesIt’s too expensive for Sri Lanka!
It’s a beautiful stay with a beautiful location in Ella. Probably the fanciest in the area
Stayed in March 2025
Reviewed: 2 March 2025
Marina
Russiano adapters in the room.. could not charge our phones. The hotel staff helped to get one, but it was not working properly. The hotel is up on the hill and quite difficult to get to
Location with a great view to the hills (not from all the rooms, but we were lucky to get the good one). Breakfast was very good in a panorama restaurant. Wi Fi was ok. The room was quite comfortable. There is a pool, sauna, steamer, but we have not used them
Stayed in February 2025
Reviewed: 24 February 2025
Ariadna
United KingdomProperty didn’t feel as luxurious as the price point though, specially compared to other properties we stayed in Sri Lanka! Pool didn’t look very clean and wasn’t inviting to lounge sprung there.
Beautiful views and beautiful rooms, however it is a bit of a steep walk to the hotel (no issues for us but worth noting). Breakfast buffet was ok with a good selection of western and Sri Lankan foods. They also have a beautiful terrace with stunning views!
Stayed in February 2025
Reviewed: 17 February 2025
Mette
DenmarkGreat location and view
Stayed in February 2025
Reviewed: 15 February 2025
Victoria
United KingdomThe photos and price tag made us think it was a luxury hotel but it wasn’t really. Because of its many levels it felt quite disjointed and a bit dystopian. Some of the communal levels are in darkness as they’re set under other projecting balconies. I thought it was overpriced for what we got, but we booked last minute so may have paid over the odds
Nice clean and modern. Felt safe and the room was very comfortable with all modcons. Can see what they’re going for with the look and feel. It feels geared to youngsters with table football and darts etc. good views from the room. Very kind staff
Stayed in February 2025
Reviewed: 10 February 2025
Stefan
SwedenThe hotel restaurant's menu was really wide, so it could benefit from focusing on fewer dishes and making those perfectly.
Breakfast was great, the view from our room and the hotel in general breathtaking.
Stayed in January 2025
Reviewed: 8 February 2025
Rafhanah
SingaporeWe arrived here after a 4.5-hour drive from Kandy. We were initially assigned a room directly in front of the lift, with obstructed views due to a building next door. Since this wasn’t what we expected based on the photos, we raised our concerns, and the staff quickly rectified the issue. The bed and pillows were not the best but decent enough for a night. However, the bathroom could have been cleaner, as some areas showed signs of mold and poor maintenance. If not for the stunning views, the hotel itself would feel quite basic.
The views from our room (306) were absolutely breathtaking. The hotel is peaceful and quiet, which is a top priority for us—and features an amazing terrace overlooking Ella Rock. We highly recommend catching the sunrise from your room or the terrace for a truly unforgettable experience. The breakfast buffet at the Sky Bar was good, offering a mix of Sri Lankan and continental options.
Stayed in January 2025
Reviewed: 3 February 2025
Aday
OmanThe carpet inside the room is dirty and the furniture etc are too old.
The hotel had fantastic amenities including spa and a beautiful pool area
Stayed in January 2025
Reviewed: 1 February 2025
Katja
SloveniaThe rooms could use a bit more maintenance, even though the hotel is still relatively new. Additionally, access by car is rather difficult, so arriving by tuk-tuk is a more practical option.
The hotel offers nice views of the surrounding mountains. It’s located just a 5 min walk from Ella city center, though the return trip requires a walk uphill. The bed was comfortable, and the breakfast delicious. The staff was kind and welcoming.
Stayed in February 2025
Reviewed: 11 January 2025
Dinuka
Sri LankaSet menu
Good view
Stayed in December 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content