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Reviews of Jaffna City Palace Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

no.9 Perinpanayagam Lane, 40000 Jaffna, Sri Lanka

#12 of 29 hotels in Jaffna

Guests' Choice

Review Score

Based on 26 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.3

  • Location

    9.0

  • Facilities

    9.1

  • Staff

    9.8

  • Value for money

    9.0

  • Free Wifi

    9.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 9, 2025

    10
    Superb!!!
    • Leisure trip
    • Family with young children
    • Double Room with Balcony (2 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted from a mobile device

    None

    Great place. Staff is very helpful. Conveniently located. Homely atmosphere . I can recommend to anyone.

    Stayed in September 2025

  • Reviewed: September 7, 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Single Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Nice hotel with very pleasant staff. Good location in a nice, peaceful area not far from bustling town centre

    Stayed in August 2025

  • Reviewed: September 5, 2025

    10
    Exceptional
    • Couple
    • Double Room with Balcony (2 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Thank you to Robina and Spelwin for making my husband’s and my stay in Jaffna such a wonderful experience. The cleanliness at your hotel was first class. Your warm smiles and helpful nature will never be forgotten—we truly felt like family. An absolutely fantastic hotel with outstanding standards.”

    Stayed in September 2025

  • Reviewed: September 3, 2025

    10
    Beyond my expectations!
    • Leisure trip
    • Solo traveler
    • Single Room with Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing!

    Absolutely loved my stay here! The staff and caretakers looked after me like I was family - particularly Robina and Spelwin. The breakfast was authentic, delicious and served with love. Staff were very accommodative of my needs and ensured to check in with me regularly. Facilities were clean and my room exceeded my expectation. Will definitely stay here next time.

    Stayed in September 2025

  • Reviewed: September 2, 2025

    8.0
    Excellent stay
    • Leisure trip
    • Family with young children
    • Double Room with Balcony (2 Adults + 1 Child)
    • Stayed 2 nights

    Nothing

    Clean rooms and bathrooms Spacious rooms Good breakfast Good customer service.

    Stayed in August 2025

  • Reviewed: August 30, 2025

    8.0
    The staff was excellent and they made up for any shortcomings in the place
    • Leisure trip
    • Couple
    • Double Room with Balcony (2 Adults + 1 Child)
    • Stayed 3 nights
    • Submitted from a mobile device

    It was clean and new

    Stayed in August 2025

  • Reviewed: August 28, 2025

    8.0
    Comfortable stay
    • Leisure trip
    • Couple
    • Double Room with Balcony (2 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted from a mobile device

    Not having a lift to access upper floors

    Close proximity to the city

    Stayed in August 2025

  • Reviewed: August 18, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Balcony (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was great!

    Stayed in August 2025

  • Reviewed: August 13, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Balcony (2 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff is very friendly and helpful. Nice home-made Jaffna breakfast. The kitchen is very clean too. Just 10 mins drive to Jaffna fort. Next to A9 road, hence easy access with parking. Very safe. Uber eats available if need to order food.

    Stayed in August 2025

  • Reviewed: August 13, 2025

    9.0
    Nice hotel , city centre. Near to all attraction .
    • Business trip
    • Solo traveler
    • Single Room with Balcony
    • Stayed 1 night

    Nice hotel , city centre. Near to all attraction .

    Nice hotel , city centre. Near to all attraction .

    Stayed in August 2025

  • Reviewed: August 11, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Balcony (2 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Very friendly receptionist miss. Robina, she was supported us in a highly appreciative manner. Other staffs also very friendly and supportive.

    Stayed in August 2025

  • Reviewed: July 23, 2025

    9.0
    Welcoming
    • Leisure trip
    • Couple
    • Double Room with Balcony (2 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff is so friendly and charming!

    Stayed in July 2025

  • Reviewed: May 27, 2025

    10
    A perfectly formed boutique executive style new hotel with an attentive and caring management team.
    • Business trip
    • Solo traveler
    • Single Room with Balcony
    • Stayed 2 nights

    They are completing the final stages of development with a lift and rooftop restaurant. When this is done it will be a truly delightful hotel. Meanwhile the staff more than make up for it with very attentive service.

    The traditional Sri Lankan breakfast was authentic and delicious. On my day of departure they even surprised me with two different breakfast items of idli and paal appam.. both very delicious!

    Stayed in May 2025

  • Reviewed: May 24, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Balcony (2 Adults + 1 Child)
    • Stayed 5 nights
    • Submitted from a mobile device

    Since it is new building and operations need to upgrade themselves to attract the guests

    Front desk staff Mrs. Robina is very much support to guests and we felt as a family member. All other staffs also very polite and respected. Generally we enjoyed as a homly atmosphere.

    Stayed in May 2025

  • Reviewed: April 18, 2025

    10
    Exceptionally good
    • Leisure trip
    • Group
    • Double Room with Balcony (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted from a mobile device

    I booked this property for my parents and their cousins. They really enjoyed the stay. They told me that the manager and the staff were really welcoming and friendly. They also mentioned that the breakfast was as really tasty with a good spread of authentic SL food.

    Stayed in April 2025

  • Reviewed: April 11, 2025

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Single Room with Balcony
    • Stayed 1 night

    Comfortable beds Clear room

    Stayed in March 2025

  • Reviewed: September 1, 2025

    7.0
    Great value for money stay with fantastic staff
    • Business trip
    • Solo traveler
    • Single Room with Balcony
    • Stayed 3 nights

    For the price point no complaints.

    Great staff... Spelwin in particular was fantastic. They were very responsive in general.

    Stayed in September 2025

  • Reviewed: August 19, 2025

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Double Room with Balcony (2 Adults + 1 Child)
    • Stayed 3 nights
    • Submitted from a mobile device

    I stayed at this hotel for three nights and overall it was a very mixed experience. On the positive side, the hotel itself is really beautiful and very clean. My room was also very nice and spotless, and the reception staff were absolutely wonderful – extremely friendly, helpful, and truly charming. On request, they even provide a European-style breakfast, which was a great option. Unfortunately, there were also some downsides. My room was located directly above the kitchen, and the building is very noisy and not well soundproofed. This meant that my nights were over by 4:30 or 5:00 am every day due to the noise. On my last day, something was burned right in front of my room/balcony, and the smoke entered my room through the air conditioning and the open bathroom areas. The smell of smoke was very strong and lasted for more than 24 hours, which made that night very uncomfortable. In summary: a beautiful and very clean hotel with amazing staff, but unfortunately quite noisy and with some issues that made my stay less restful than I had hoped.

    Stayed in August 2025

  • Reviewed: July 23, 2025

    7.0
    A new luxury hotel which is not quite there yet
    • Leisure trip
    • Travelers with friends
    • Double Room with Balcony (2 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted from a mobile device

    Very near a carpentry factory which was very noisy and the property is situated right next to the railway track so you do hear trains passing through. The place should not be open yet as it has not yet been properly finished.

    Brand new. Very clean. Everything worked. Well situated for access to Jaffna city sites. Staff friendly. Good Jaffna style breakfast

    Stayed in July 2025

  • Reviewed: July 26, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room with Balcony (2 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted from a mobile device

    The location is a bit further away from the town, but it was still manageable for us.

    We had a great stay at the hotel in Jaffna. The hosts were very friendly and helpful. The room was clean, new, and comfortable. We were very satisfied with our stay. Breakfast was also always good. We will definitely come back again. Thank you!

    Stayed in July 2025

  • Reviewed: August 9, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Balcony (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2025

  • Reviewed: July 8, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Balcony (2 Adults + 1 Child)
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2025

  • Reviewed: September 3, 2025

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Single Room with Balcony
    • Stayed 6 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2025

  • Reviewed: August 23, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Balcony (2 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2025

Showing 1 - 25

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