No gym or chair to sit and do work. Whilst the room was good - it was really hard to sit and do work. The height of the square stool wasn't the right height. The absence of a gym is a great challenge if you want to promote active/healthy living. Please look into these 2 issues..

Food was great and and so was the crew

Stayed in August 2025

We had nice stay at jetwing jaffna.The rooms were clean and spacious great location

Stayed in August 2025

Not much to do or see in-house but perfectly fine for a transit hotel. More could be done with the rooftop bar to make it more inviting to stay. It was unstaffed the two times we went up there. Having some tropical plants, Srilankan deco and music would make it a more enjoyable place as there is not much else to see or do in this hotel.

The food was good and the rooms and beds comfortable.

Stayed in July 2025

Great location with a fantastic rooftop bar. The staff, including the manager, were very friendly and helpful, and really went out of their way to assist us especially when we had internet issues on the first day. Rooms were a bit small for the price, and the bathrooms could be more spacious. Overall, a good stay

Great location with a fantastic rooftop bar. The staff, including the manager, were very friendly and helpful, and really went out of their way to assist us especially when we had internet issues on the first day. Rooms were a bit small for the price, and the bathrooms could be more spacious. Overall, a good stay

Stayed in August 2025

Reception staff were not friendly, only greeted to get document after they were very passive. Didn’t say hi once when we entered again. Same goes for when you have breakfast buffet. Staff are very passive. Not many amenities here for the type of hotel it is. The food is decent, but not great for the price and the type of hotel it is. Expected more. Compared to similar hotels in the area it was not up to par. Could be better with better training, smiles and facilities.

Great central location near supermarket, cafes, restaurants and even hospital. Nice comfortable and clean room.

Stayed in April 2025

Did not gave a pool

Great central location, lovely rooftop bar and good restaurant

Stayed in June 2025

Car park is bit of difficult

It was great and convenient, Thank you for your service

Stayed in June 2025

nothing particularly

very kind staff, both in the reception and the restaurant, easily accessible, comfortable rooms, good food. e had a warm welcome at the check-in and all went well and we had a nice stay there

Stayed in May 2025

The amenities were average in the room. There were slippers in the room, but they were not new and were not to keep. The reception staff called us while we were out to come into our room, as our blinds were broken but we had our Do Not Disturb sign on. We requested them to not go in and call us later once we were back at the hotel. However, when we got back, we noticed they had entered our room to still fix the blinds and refill our amenities.

The breakfast was amazing. We even requested pol rotti (off-menu item) and Chef Sanath kindly made this for us.The food staff were very helpful, but especially Gokulan. Nilanthi was also very polite and helpful.

Stayed in June 2025

A little more variety without opting for a buffet.

Good. Standard fare well presented

Stayed in April 2025

Breakfast on the second morning was not the buffet option and we were not informed of this beforehand. We still had mosquitoes in the room despite using the complimentary mosquito plug ( but we did also appreciate this).

Excellent breakfast and evening dinner. We enjoyed our stay and wished we could have stayed a lot longer. Very good value for money and staff service was excellent.

Stayed in April 2025

How they greeted us

Stayed in April 2025

Wonderful hotel and great staff. Always willing to help. Food wasn’t really great though. Most bread items were quite stale and repeated at every meal. Bedrooms can be lots better. Overall we enjoyed our stay.

Stayed in April 2025

Location

No comments

Stayed in February 2025

The tea or coffee at breakfast could have been better if they were made fresh or from a coffee maker rather than serving from a pot that was made and kept for a longer period which was lukewarm.

The food is good. The buffet style break fast and dinner was good.

Stayed in March 2025

all good

nice spread. pleasant staff

Stayed in February 2025

The front desk did not understand that for a French Credit Card/Visa we need to put in our 4-digit PIN code. We explained this to staff many times. When we left we informed staff it worked in the restaurant so we asked they use that machine to process the payment for the rooms. We had to go inside the restaurant with the staff and find the server who attended our table in order to process the payment on our credit card.

Well above our expectations. Staff was very discrete and professional. We used the restaurant facilities (the nicest quality from all the hotels we stayed in Sri Lanka) as well as the rooftop bar. A manager in the restaurant was very kind and welcoming as half of our group were of Sri Lankan descent but grew up in North America. When we can return we would happily do so. The hospitality was at the highest level.

Stayed in January 2025

The building works outside

The location and the staff .

Stayed in February 2025

TV no bigger than a lap top and only BBC news channel in english, the room was very dated compared to previous hotels. Extortionate tax and service charge added to bar & nibbles bill. Thought jetwing would be better really disappointing.

Excellent location Excellent staff

Stayed in February 2025

Attitude. We did not have breakfast. Asked to pack and they wanted to charge us

Restaurant

Stayed in January 2025

A lovely hotel in the centre of the city in a very different and very interesting part of Sri Lanka. Rooms were small, very well designed with an appealing decor. The breakfast was a buffet - very good - and the staff and chef would very kindly make something for you not on offer. We found at dinner, if we asked for something not on the menu again they would make it. The dinning room/breakfast room is just beautiful- velvet chairs, lovely view. Strongly recommend going to Jaffna and this hotel is a great place to stay.

Stayed in January 2025

Very clean, staff were amazing and the rooftop bar was a perfect place to relax. The restaurant was incredible- food awesome!

Stayed in January 2025

Bathroom had some black marks. Not throughly clean

Stayed in January 2025

Great restaurant with staff

Stayed in December 2024