Recensioni su Kismet Rest Mirissa

Dear Matteo, Thank you for your feedback. We are sorry to hear about your unpleasant experience, as this is the first 1-star review we have received after many years of successfull operation as a guest house. While we are sorry for any inconvenience caused, we would like to address the specific concerns you mentioned. 1. The room Please note that the room you booked was the standard room. However, we upgraded your room to the deluxe garden view room on the first day of your arrival and for your entire 3 nights stay without an additional charge. 1. Laundry Service: We have been providing laundry services for many years without any prior complaints. Our laundry charges are always calculated per kilogram, and we ensure that clothes are washed, dried, and ironed with care. However, we acknowledge our mistake in not inspecting your clothes together with you before proceeding with the washing. Regarding the issues you mentioned: • One of your garments was already molded due to sweat before being washed. Unfortunately, such stains cannot be removed entirely through washing. Please note that once a garment is washed, dried, and ironed, it does not develop mold unless it was ironed before being completely dry. If that had been the case, all your clothes would have been affected, not just one. • The belt on another garment was already in poor condition and was further damaged during the wash. Unfortunately, this was beyond our control. Despite these issues, we reduced the laundry charge as a gesture of goodwill to avoid further complications. Additionally, your stay was for three nights, which gave us ample time to dry all your clothes properly. You even expressed an interest in extending your stay, which suggests that your overall experience may not have been entirely unpleasant. 2. Breakfast: Your reservation did not include breakfast. You requested only eggs and toast one morning, which we provided as per your request (not as per the menu; a proper breakfast). While there may have been a language barrier or misunderstanding, we accommodated your request to the best of our ability. We are disappointed to receive this review, as we always strive to address concerns proactively and provide exceptional customer service, as reflected in our previous reviews. Anyways, we hope the rest of your journey in Sri Lanka is enjoyable and memorable. Best regards, Chamly Marlan

Dear Matteo, Thank you for your feedback. We are sorry to hear about your unpleasant experience, as this is the first 1-star review we have received after many years of successfull operation as a guest house. While we are sorry for any inc… Mostra altro