Reviews of Mermaid Hostel
Alasgarden, 31000 Trincomalee, Sri Lanka

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Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewLovely hostel run by mother and daughter, very new, nice, clean, dorm with AC, fan, locker, electricity plug, comfortable beds and big and clean bathroom; nice outdoor space. Very friendly owners.
All was perfect
Thank you for your visit and for your great review, 😊and for your comments to improve our service even more. May your experiences be pleasant.🤗
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewNice relaxed vibes, and the staff was amazing
More pest control would be nice, but in fairness the owner did attend to the problem immediately after I pointed it out
Thank you for your visit and for your great review, 😊and for your comments to improve our service even more. May your experiences be pleasant.🎉
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewClean, comfortable and friendly staff !
Thank you for your visit and your great review, and best wishes for your many travels.
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewThis is a lovely new family-run hostel that instantly made us feel at home. The hosts are incredibly kind and welcoming – we left feeling like we had gained a few aunties and a whole new family. There's a real sense of care here that makes the whole experience special. The location is great, right in the middle of Alasgarden, but still peaceful, with a small front yard and benches where people naturally gather in the evenings to chat and relax. The Wifi is strong too, in case you need to get some work done. Everything is brand new: comfy beds with quality mattresses, fresh furniture, and super clean facilities. The sheets and towels were spotless, and the family also runs a laundry service – we got our clothes back in under a day, super clean and soft. What we appreciated most is that it still feels like the real Sri Lanka – warm, relaxed, and unpretentious. We loved the welcoming, genuine vibe and will definitely come back again.
Thank you very much, such words from a good person like you make us very happy and encourage us.The days spent with you were so beautiful and loving. You are not only our guest but also a part of our family. Wishing you all the best in your life🎉. May God bless us to meet again and Thank you very much 🙏🏻Take care.
Thank you very much, such words from a good person like you make us very happy and encourage us.The days spent with you were so beautiful and loving. You are not only our guest but also a part of our family. Wishing you all the best in your… Show more