7.9

Reviews of Luxury apartment The Walkers Nest 2 stars

40/8 J Hillpenkandura Mawatha, 20000 Kandy, Sri Lanka

  • Manic

    Reviewed: 26 August 2025 · Stayed in July 2025

    Verified review
  • Alan

    Reviewed: 22 July 2025 · Stayed in July 2025

    Verified review

    The view

    Thé description of the appartement and the pictures on booking website do not correspond to what is provided. For instance you can compare the pictures of the great bathroom on booking website and the picture of an other bathroom downstairs, with mold, dead spider, and electrical security danger. We booked 2 nights in a "luxurious appartement" and finally get one really great double room with the nice bathroom seen on booking website, opening on the terrace with a great view, but the three other rooms and bathrooms were not at all the same standard. They are situated appart from the first one, two and three floors under the terrace  and the one situated at the bottom is so gloomy , with chicken wire behind the window, that none of us wanted to sleep there. It is not a real appartement but rather a big house, where the owner and his servant live with you, with lots of stairs everywhere, like a maze. There are at least two kitchens but hardly nothing in it to cook. And we had to insist to get the necessary plates / glasses / cutlery. Some new furniture, like the oven, are still under plastic protection and will probably stay like that a long time, as a showcase, since you are invited not to use them. We carefully advice you not to accept to pay before you visit the room(s) as some of them can be really desapointing. Obviously, the owner will reply, as he did to Susanne, that we were awfull guests. French primary school teachers like us, are well-known to be awfull persons. May be, as he remind to Suzanne, he will assert that he provided toilet paper, a bottle of water, and that let the gate open so that we can get out early in the morning. And that's perfectly true. But that is basic accomodation not at all a "luxurious appartement " .

    Property response:

    hi Alan Thanks very much taking lot of effort in writing your ideas about the property. This type of explanation you had passed on has little for me to consider such as poor cutlery, gloomy rooms, stairs inside the floors & big house rather than an apartment. How much you paid with compared to Kandy properties within 600m to the Kandy Lake? you paid 170 USD (per 8rooms in total). Per room you have paid 21.25 USD per night. Out of 4 rooms 3 rooms we gave you with high quality air conditioned rooms. We will pay water, electricity & service charges from that 21.25 USD in addition to the Bookig.com commission fee. What would you expect more than this pretty cheap deal when compared to the other properties within the 600m walking range to the Kandy Laka? This price I have given you with welcome drinks & snacks, toilet paper, bottled water & toiletries included. What a chaep deal for a AC room for USD 21.75 with a room with attached toilet & the fantastic mountain views from the room?? think about the price you pay & then weigh about the facilitie you get in return, for the dedicated service we provide such as 24 hours 2 staff (owner & the care taker) attending all your needs till you depart from the premisses why you haven't mentioned about the safety & the service we provide for the guests ?they all cost money from the very cheap room prices we have offered. Compared to the luxuries you enjoyed with 5 of your family memebers we provided WIFI unlimited for a the room price of USD 21.25 with Air conditioned & montain view room category. I believe you verbally appreciated as you came to the property & the kitchen facilities may be not quite adequate because for the room prices we do not encourage full cooking facilities due to safety considerations & supervision difficulties due to past unpleasant experiences we had. However, I appreciate your review & going forward from there I can takeyour feed back a sgenuine & will try to fix up the matters from the extent we could. For that room price I pay 2 on going staff to available for the guests through out your stay but you have given a score of 2.5 which is not acceptable. Beds are modern & all laundry we use are fresh from the laundry service providers & you have rated 2.5 so I cannot rely on this review as professional & genuine. I kindly request you to weigh out good & bad when you provide areview for a service providers in the hospitality industry because it should be away from biased & judgemental personal views that might totally ruin the dedicated services & human labour that we put in place where commodities & human labour is quite pricier than back in the day. I am very discouraged & very sad to see your review after providing you & 5 members quite better room facilities for 2 days aft er employing 2 fulltime staff at the premisses to serve you for the fullest assuring you & your family's safety as well. (Management)

    hi Alan Thanks very much taking lot of effort in writing your ideas about the property. This type of explanation you had passed on has little for me to consider such as poor cutlery, gloomy rooms, stairs inside the floors & big house r… Show more

    Luxury apartment The Walkers Nest
    23 July 2025
  • Hasitha

    Reviewed: 3 July 2025 · Stayed in June 2025

    Verified review
  • See the property
  • Hasitha

    Reviewed: 25 June 2025 · Stayed in June 2025

    Verified review

    We had a wonderful time at Walkers Nest Luxury Apartment . The place is incredibly clean and well-maintained , with a very calm and peaceful atmosphere all around. The surrounding view is absolutely superb perfect for relaxing and enjoying nature. The facilities were good , providing everything we needed for a comfortable stay. We truly enjoyed every moment of our stay here. If you’re looking for a serene and luxury getaway, we highly recommend this place. Loved everything about it!

    Property response:

    Hi Hasitha Thanks very much for the encouragement by providing us your valuable feedback. Really appreciate that you have taken an effort to forward your thoughts about the experience you had. It was a pleasant experience for us serving the guests who value the service we provide. I wish you good luck & enjoy the next holiday once again when you are around. From the Walkers nest Apartments Kandy

    Hi Hasitha Thanks very much for the encouragement by providing us your valuable feedback. Really appreciate that you have taken an effort to forward your thoughts about the experience you had. It was a pleasant experience for us serving th… Show more

    Luxury apartment The Walkers Nest
    25 June 2025
  • Shaffan

    Reviewed: 7 June 2025 · Stayed in June 2025

    Verified review

    Excellent location. Excellent service Beyond expectation. Very clean environment. Very low price. Love to come again and again

    Nothing

    Property response:

    Hi Shaffan, Thanks very much for choosing to stay at the Walkers Nest apartments. Highly appreciate your excellent view of the property. It was a pleasure for us to serve guests like you who value our service. I highly appreciate your support to uplift the image of our business. Thanking once again for the precious time taken to create a public image from the genuine experience you had by staying couple of days in the Walkers nest apartments. I wish you good luck in all your future endeavours. Kind regards Uthpala Weerakoon

    Hi Shaffan, Thanks very much for choosing to stay at the Walkers Nest apartments. Highly appreciate your excellent view of the property. It was a pleasure for us to serve guests like you who value our service. I highly appreciate your suppo… Show more

    Luxury apartment The Walkers Nest
    8 June 2025
  • Kushi

    Reviewed: 16 May 2025 · Stayed in May 2025

    Verified review
    Property response:

    hi kushi Thanks very much for your kind review Thanks

    Luxury apartment The Walkers Nest
    16 May 2025
  • See the property
  • Patrick

    Reviewed: 20 March 2025 · Stayed in March 2025

    Verified review

    Nice views from bedrooms and communal balcony. Host helpful and kind. Close to city centre by bus.

    Property response:

    Hi Patrick & family Thanks for staying with us. It was pleasure hosting you. Thanks very much for the nice review. Kind regards Walkers Nest Management

    Luxury apartment The Walkers Nest
    29 March 2025
  • Susanne

    Reviewed: 10 January 2024 · Stayed in January 2024

    Verified review

    Balcony (separate to room), great view

    You do not have a room with a bathroom ensuite. It’s separate and the balcony is separate as well. So actually three different areas to go to. Bathroom pictures are different than in reality. No luxury. (just the surrounding furniture of the house) Owners were really nice.

    Property response:

    Hi Sussanne, You had booked 15$ double room but as a complement I offered you a family room with a spacious bathroom. You enjoyed the full kitchen & apartment with 2 bedrooms. You cannot complain as I had offered you 65 dollar 2 bed apartment instead of a double room that you had initially booked for. Even though I had to offer you a very comfortable room for a cheaper rate I had offered you full facilities including toilet rolls, 4 water bottles, 2 towels, 2 blankets, 2 bedsheets, complementary food items & late night opening of gate access so that you can enjoy your stay. Unfortunately the room was left with half eaten fruits & rubbish on the dressing table that had given marks on the wooden furniture while it was very disrespectful to leave a property like that. You only paid 30$ for 2 bed apartment & I reckon it was a jackpot for a couple when you can walk to Lake round in 600m. You did not even enjoy the balcony we offered to you as the whole day you were travelling & did not have time to stay in. I am not surprised that many foreign visitors leave biased & judgemental reviews to show how smart you are but do NOT forget the fact that with so much economic strain we provide a higher standard accomodoation while paying 22% commission to booking com as well. So you can genuinely imagine how profitable or impracticable to maintain this type of service in a country like Sri lanka. This is absolutely luxurous & you cannot underestimate the service we provide whatsoever.

    Hi Sussanne, You had booked 15$ double room but as a complement I offered you a family room with a spacious bathroom. You enjoyed the full kitchen & apartment with 2 bedrooms. You cannot complain as I had offered you 65 dollar 2 bed ap… Show more

    Luxury apartment The Walkers Nest
    15 January 2024
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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