We absolutely loved our stay here. Firstly, the location can't be beaten - right next to the station so perfect for us as we arrived and departed by train. Our room was really spacious and extremely comfortable. A huge thanks to our room boy, Sajanthan, who kept our room spotlessy clean and greeted us with a smile every day. The pool area was lovely and a good spot for cooling off after a hot day. The food for breakfast and in the restaurant was delicious- you must try the Jaffna crab curry.. All the staff were amazing- so welcoming, friendly and kind, they treated us like family. Many thanks to all the waiting staff in the bar and restaurant, especially the ones who made our fabulous arrack cocktails for us! I highly recommend this hotel. Book it -you will not regret it!

Stayed in August 2025

Strange drain smell in our bathroom. A part of the bar area is too dark in the evening.

The staff is very helpful and friendly. The managers are on the floor all the time checking everything is ok. Great choice of food, and their Sri Lankan food is excellent.

Stayed in August 2025

Clean, worth staying place. Good, helpful staff. Pool and the gym were up to standards, delicious food. Highly recommended.

Stayed in August 2025

Noise both inside and outside Housekeeping too slow and had to repeat requests for towels etc

Fabulous breakfast Friendly staff Good room

Stayed in August 2025

Room service and restaurant options are limited

Very close to the train station and town.

Stayed in August 2025

Had request a room change, as room requested wasn’t available. First room was very shabby, and not up to standard Many stated amenities are not in the room

Staff helpful Nice pool Central location Welcome service

Stayed in August 2025

Bit noisy at times due to location. Some errors in billing and prone to saying ‘computer says’ Bathroom could do with a little refresh.

Food was excellent. Authentic Sri Lankan, many options and good quality/ tasty Attentive staff Requests quickly responded to Flexible with room cleaning times Location ideal for Jaffna and station

Stayed in August 2025

Central location busy with family visits.

Stayed in August 2025

Friendly staff & Services are good, In Jaffna Town.

Stayed in August 2025

Great service and friendly staff

Stayed in August 2025

While we had a pleasant stay overall, the room and bathroom would benefit from some renovation or modern upgrades to meet today’s standards.

⸻ We spent two nights at Jetwing North in Jaffna and had a truly wonderful stay. The staff were incredibly kind, attentive, and genuinely friendly — they really made a difference in our experience. Both breakfast and dinner were exceptional, offering an authentic taste of Jaffna cuisine. You could truly feel the essence of the local flavors in every dish. This unique culinary experience is something tourists will definitely appreciate and enjoy. Please continue in this direction — it beautifully showcases the richness of Jaffna’s food culture. The hotel is also conveniently located close to the railway station, the city center, and the Nallur Temple, making it an ideal base for exploring the area. Highly recommended!

Stayed in August 2025

The food at the restaurant.

We were not that satisfied with the food served at the restaurant. We felt that the food served was mainly for indian customers and for their taste. For example there was no Jaffna dosa in the menu.

Stayed in July 2025

Nothing

Great location, close to the railway station. Although this property isn’t fancy, it’s extremely clean and comfortable and the staff are very friendly and helpful. Great service from all staff from the reception & dining areas down to the room boy: thank you A. Samantha on for the cute towelling animals, friendly smile and great cleaning!

Stayed in July 2025

The rooms are very thinly soundproof. You can hear everything that happens in the hallways. The music in the wedding hall was so loud that you could hear it in our room, too.

All staff were very friendly, helpful, warm, and accommodating—from the reception to the room boy to the restaurant. Our room was very spacious, comfortable, and clean. Our room boy, A. Sajanthan, was the best we've ever had. He anticipated our every need. The food was the highlight for us. We had a traditional Jaffna-style buffet as well as international dishes that we could order à la carte. No matter what we ordered, everything was delicious. Many thanks to the kitchen team. The service staff in the restaurant and bar were also very friendly. The staff always try to please you. No matter how busy and stressful the restaurant was, they always served us with a smile and never lost their composure. Our sincere thanks go to the catering staff: Pavithira, Sasiram, Kayana, Subaram, Elamaram, Kajeepan, and Rusanth. And finally, a special thank you to the managers Gobi and Sam, who were incredibly kind and made sure everything was perfect. We will definitely return to North Gate next year. Thank you again for everything.

Stayed in July 2025

First time visiting Jaffna. Hotel staff. Hospitality is a good environment.

Food is delicious, and also so many varieties. Some items had their first time in life. Happy with restaurant team, and the manager was very good.

Stayed in July 2025

Poor air conditioning in room. Corridors extremely warm and humid.

Location

Stayed in July 2025

A little pricy and the pool was small - no shade by the pool and too few loungers.

Fantastic staff. Modern hotel which was spotlessly clean. Breakfast was very good and we even took a couple of evening meals at the hotel - again very good. He open kitchen engenders confidence in the food and its preparation.

Stayed in July 2025

None

Location next to Jaffna railway station. Good breakfast and very helpful and friendly staff 👌

Stayed in July 2025

Great hotel. Staff were amazing. Our room boys were friendly and attentive. Biggest highlight was the restaurant. Highest quality of food in our whole holiday. Exceptional stuff. Rooms were great. Pool was much needed and perfect.

Stayed in June 2025

There isn’t much I didn’t like

I recently had the pleasure of staying at a Northgate in Jaffna during my visit to northern Sri Lanka, and it was an experience worth sharing. From the moment I arrived, I was greeted with warm hospitality that set the tone for the rest of my stay. The staff were friendly, attentive, and always willing to help with directions, recommendations, and any requests I had. The room was clean, comfortable, and well-maintained, offering all the basic amenities like air conditioning, Wi-Fi, and hot water — which is essential in Jaffna's tropical climate. I particularly appreciated the peaceful ambiance, making it easy to relax after a long day of exploring. One of the highlights was the in-house restaurant. The local Jaffna cuisine served was absolutely delicious — spicy, flavorful, and authentic. I highly recommend trying the Jaffna crab curry if it’s available. The location was ideal — close enough to key attractions like Nallur Kandaswamy Kovil, Jaffna Fort, and the public market, yet tucked away enough to avoid city noise. Overall, my stay in Jaffna was memorable, thanks in large part to this hotel. Whether you're visiting for the culture, history, or just to experience a different side of Sri Lanka, this hotel offers a comfortable and welcoming base.

Stayed in June 2025

We enjoyed the stay. I would recommend it to others. Special thanks to Sajanthan for keeping the room clean.

Stayed in July 2025

What an absolutely beautiful and memorable experience it was for myself and my family, staying here at North Gate Hotel on our recent trip to Jaffna! The staff was incredibly helpful, welcoming, and kind, from those at the reception desk, to the restaurant, to housekeeping -- I am so grateful we chose this hotel, which in our opinion was the best we experienced on the whole island. We felt so safe and taken care of. Thank you especially to Tharsikan at the restaurant, who was such a friendly face to see every evening, when we came down for meals and evening tea/coffee. He was so wonderful and thoughtful! Also thank you to Kabilraj for catering our our various dietary and allergy needs, while still making sure our whole family got to enjoy tasty meals! And lastly, thank you to Gobi and Kowshi for taking care of our whole family's check-in and other accommodations needs while staying here. Myself and my family will definitely return to North Gate moving forward, you have committed guests in us! Thank you again for everything.

Stayed in June 2025

Everything was great, no real complaints

We had such an amazing time at NorthGate. The highlight of our stay was our interactions with the staff. Kabilraj was amazing in catering to me with my meals with all of my allergies and making sure I was able to enjoy my meal., Thariskan was so sweet and made sure we were served with care and always checked in to make sure that we got everything we needed. Gobi made sure to accommodate us in all our complicated check-in and check-out process, he also assisted with helping us book and find other accommodations at the other cities that we are staying. Kowshi was so sweet and made sure we were comfortable in our rooms and consistently ensured that we were taken care of when we forgot our keys in our rooms or anything else we needed. Above all, these individuals catered to us and cared for us like we were family and all the while did it with smiles.

Stayed in June 2025

We have to contact reception for every service need. In a way it is good as reception keeps track if guest needs are satisfied.

Very polite and helpful staff. Praveen is a pleasant member of staff who helped us to settle down.

Stayed in June 2025