Reviews of Olanro Hotel Negombo 3 stars
105 Anderson Road . Negombo, 45000 Negombo, Sri Lanka
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in July 2025
Verified reviewRoom was good
Worst receptionist. She don't know how to talk.
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewBreakfast was delicious and very filling. Pool was great, as were the staff. Manager, Renuke, sent us complimentary drinks round the pool and was very attentive to our needs.
Nothing
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewWhat went well • Mr. Renuka demonstrated excellent customer service. His approach was professional, courteous, and helpful.
Sorry For Late Reply I was busy. Concerns that need attention 1. Front desk service: The lady at reception did not demonstrate basic customer-service standards; her approach and tone were unhelpful and unprofessional. 2. Initial room condition: The first room we were given (before the change) had not been cleaned properly; the walls were noticeably dirty. 3. Room change to 107: After we requested a change, we were moved to Room 107. Your staff member Mr. John mentioned there was a “small mistake,” but there was water collecting on the floor, which was unsafe and inconvenient. 4. Pest issue: During the night, my wife and I were woken by a cockroach in the room. 5. Pool safety: I invited my best friend’s family for a swim, but damaged tiles in the pool area caused cuts/scratches to our legs. This is a serious safety hazard and an embarrassment during what was meant to be a treat.
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 March 2025 · Stayed in March 2025
Verified reviewThe staff were extremely helpful and friendly. I had a breakfast which was so yummy It was a short walk to the beach.
Dear Anne, Thank you so much for your perfect rating and kind feedback! We’re absolutely delighted to hear that you had such a positive experience during your stay with us. It was truly a pleasure to host you, and we’re thrilled to know that everything met your expectations. Your appreciation means a lot to our team and motivates us to continue delivering the highest level of service to all our guests. We hope to welcome you back again soon for another memorable stay! Warm regards, General Manager.
Dear Anne, Thank you so much for your perfect rating and kind feedback! We’re absolutely delighted to hear that you had such a positive experience during your stay with us. It was truly a pleasure to host you, and we’re thrilled to know t… Show more
Reviewed: 27 February 2025 · Stayed in January 2025
Verified reviewReviewed: 16 February 2025 · Stayed in January 2025
Verified reviewReviewed: 12 February 2025 · Stayed in February 2025
Verified reviewReviewed: 10 January 2025 · Stayed in January 2025
Verified reviewClean room close to amenities very helpful staff and management
Pool not working on our visit required repairs Communication understanding at breakfast time was a problem
Thank you very much for your kind review. We’re glad to hear that you appreciated the cleanliness of the room, our convenient location, and the support from our staff and management. We sincerely apologize for the inconvenience caused by the pool being out of service during your visit, as well as any challenges with communication at breakfast. We’re pleased to inform you that the swimming pool has since been fully renovated and is now fully operational for our guests to enjoy. We truly appreciate your feedback and would love the opportunity to welcome you back again in the future for an even more enjoyable stay. Warm regards, Hotel Manager.
Thank you very much for your kind review. We’re glad to hear that you appreciated the cleanliness of the room, our convenient location, and the support from our staff and management. We sincerely apologize for the inconvenience caused by t… Show more
Reviewed: 8 September 2024 · Stayed in August 2024
Verified reviewReviewed: 3 September 2024 · Stayed in July 2024
Verified reviewIt look so great and more space in the room also the manager is really lovely and make us feel welcome and offered me a room after I asked about the pool. The staff are really nice because they know that we are deaf couple with kids and they are helpful!
Nothing
Dear Pavithra, Thank you so much for your wonderful. We’re truly delighted to hear that you enjoyed the spacious room and felt welcomed and well taken care of during your stay. It was our absolute pleasure to accommodate your request, and we’re especially glad to know that our team made you and your family feel comfortable and supported. Your words mean a lot to us, and we’re grateful for the opportunity to host you. We hope to welcome you back again soon for another great stay! Warm regards, Hotel Manager.
Dear Pavithra, Thank you so much for your wonderful. We’re truly delighted to hear that you enjoyed the spacious room and felt welcomed and well taken care of during your stay. It was our absolute pleasure to accommodate your request, and… Show more
Reviewed: 28 August 2024 · Stayed in June 2024
Verified reviewReviewed: 11 August 2024 · Stayed in July 2024
Verified reviewThe pool was very welcoming, the rooms are comfortable and a good size and the housekeeper was lovely.
The hotel & fixtures have a modern feel to them but they just weren’t executed well. The hotel felt unloved & not looked after. The menu selections weren’t all available & there were no cocktails or smoothies either as they didn’t have a barman for the whole 4 days of our stay. TV did not work in our room, even repeatedly asking to sort it. Although the pool was lovely, all 4 of my family ended up with cut/sliced feet from all the uneven sharp tiles. We did mention this and were told they were aware of them and other guests were also having the same cuts too. When we first arrived our children’s room had no kettle & broken blinds, letting in all the light so they did move them the next day. I think they seem too distracted by all the additional functions/team lunches they run, so hotel guests are a second priority. They are all friendly enough though! We’re just sad the experience wasn’t as we were expecting…
Reviewed: 8 August 2024 · Stayed in August 2024
Verified reviewReviewed: 26 July 2024 · Stayed in July 2024
Verified reviewValue for money, for the price offered this is an excellent value for money property, We had a stopover in Colombo before we could catch the flight, this hotel was excellent.
There are no computers or IT systems in the front office reception, they do the older way of papers and files, everything is managed manually, this is not much of a bother for the guest, i found this a bit strange.
Reviewed: 15 July 2024 · Stayed in July 2024
Verified reviewReviewed: 14 July 2024 · Stayed in July 2024
Verified reviewThe pool was very welcoming, the rooms are comfortable and a good size and housekeeper lovely.
The hotel & fixtures have a modern feel to them but they just weren't executed well. The hotel felt unloved & not looked after. The menu selections weren't all available & there were no cocktails or smoothies either as they didn't have a barman for the whole 4 days of our stay. TV did not work in our room, even repeatedly asking to sort it. Although the pool was lovely, all 4 of my family ended up with cut/sliced feet from all the uneven sharp tiles. When we first arrived our children's room had no kettle & broken blinds, so the room.was very bright but they did move them the next day. I think they seem too distracted by all the functions they run so the hotel guests are a second priority. They are all friendly enough though! We're just sad the experience wasn't as we were expecting....
Dear Hogwood, Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. I have already spoken to the relevant departments as to why they did not attend to your issues as soon as possible and have taken measures to remedy the issues in the future. I do personally apologize for these inconveniences. As a token of our apology, we would like to offer you a discount on a future booking. We hope to have the opportunity to serve you better in the future. Thank you again for your feedback and for choosing Olanro Hotel Negombo Best regards, General Manager
Dear Hogwood, Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any … Show more
Reviewed: 1 July 2024 · Stayed in June 2024
Verified reviewReviewed: 23 June 2024 · Stayed in June 2024
Verified reviewNice place
Nice place
Dear Ross, Thank you for taking the time to share your experience. It seems that you have given us 10/10 for everything but the overall rating as 1/10. If this is a mistake, we’d appreciate if you could give us the right ratings so that it would be helpful for us. Thank you again for your feedback and for choosing Olanro Hotel Negombo Best regards, General Manager
Dear Ross, Thank you for taking the time to share your experience. It seems that you have given us 10/10 for everything but the overall rating as 1/10. If this is a mistake, we’d appreciate if you could give us the right ratings so that it… Show more
Reviewed: 9 June 2024 · Stayed in June 2024
Verified reviewPool was not open for general public. And rooms had no intercom.
Location food for fit for the purposes.
Dear Don, Thank you for taking the time to share your experience. We're sorry to hear that your recent stay wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. I have spoken with the management about your experience and requested them to immediately look into it in order to remedy issues. Thank you again for your feedback and for choosing Olanro Hotel Negombo Best regards, General Manager
Dear Don, Thank you for taking the time to share your experience. We're sorry to hear that your recent stay wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. I have spoken with the man… Show more
Reviewed: 5 June 2024 · Stayed in June 2024
Verified review