7.6

Opiniones del Paper Moon Kudils 3 estrellas

Whisky Point, Urani, 32500 Arugam Bay, Sri Lanka

  • Israel

    Escrito en 19 de agosto de 2025 · Se alojó en agosto de 2025

    Comentario auténtico

    La ubicacion por estar en Whisky Point y estar cerca de la playa

    Sensacion se dejadez y poca organizacion

    Respuesta del alojamiento:

    We are very surprised by this comment. The guest never complained about any of these issues during their stay or when they checked out. If they had, we could have checked and rectified them immediately. Other guests stayed before, during, and after their visit, and none of them made such remarks — in fact, they praised the location and our team. We encourage future guests to look at the many genuine reviews from others, which reflect the true experience at our property, rather than this unfair impression.

    We are very surprised by this comment. The guest never complained about any of these issues during their stay or when they checked out. If they had, we could have checked and rectified them immediately. Other guests stayed before, during, … Mostrar más

    Paper Moon Kudils
    20 de agosto de 2025
  • Fernando

    Escrito en 16 de agosto de 2025 · Se alojó en agosto de 2025

    Comentario auténtico

    Lugar tranquilo y alejado del ruido

    Precio excesivo para lo que ofrecen, instalaciones muy deterioradas, personal mayor muy mal humorado

    Respuesta del alojamiento:

    We are surprised to see you posting yet another negative review after your stay. As we have already mentioned in our reply to your first review, you never raised any of these complaints with us during your time here. I personally spoke with you many times, and you were always smiling, polite, and even complimented the food — especially the BBQ we prepared, which you told us was “very delicious.” You also confirmed directly to me that your room was clean. The comments about “deteriorated facilities” and “grumpy older staff” are not consistent with how you actually behaved with us during your stay. The truth is that you threw food to the crows during breakfast, which attracted many birds and dogs into the restaurant area. When Raja had to chase them away, you did not like it — and this is clearly the real reason for your personal issue with him. As for the “excessive price,” you never complained about this while here, nor when you checked out. Other guests stayed before, during, and after your visit and had no such complaints — in fact, their reviews highlight the friendliness of our team, the peaceful atmosphere, and the value for money. We encourage future guests to read the reviews of other guests, along with our replies, for a true picture of the experience we provide.

    We are surprised to see you posting yet another negative review after your stay. As we have already mentioned in our reply to your first review, you never raised any of these complaints with us during your time here. I personally spoke with… Mostrar más

    Paper Moon Kudils
    16 de agosto de 2025
  • Maria

    Escrito en 10 de septiembre de 2024 · Se alojó en septiembre de 2024

    Comentario auténtico

    La verdad es que solo tenemos palabras de agradecimiento al personal y a los dueños de este hotel. Mi pareja tuvo un accidente haciendo surf y tuvo que ser hospitalizado. El personal nos ayudó en todo lo que necesitamos y estuvimos en contacto con ellos en todo momento. Incluso se pusieron en contacto con el hospital para agilizar el que nos dejaran salir antes. Desayuno contundente y cenas deliciosas. El hotel esta situado a escasos metros del mejor spot de la ciudad. ¡Muchas gracias Paper Moon Kudils! Super agradecidos por todo.

    Respuesta del alojamiento:

    Dear Maria Thank you 🙏 so much for taking the time to share your experience with us. We are deeply touched by your kind words and are so glad that we were able to assist you during such a challenging time. Your well-being and comfort are always our top priority, and we’re happy to hear that you felt supported throughout your stay. It’s wonderful to know you enjoyed our location and dining as well. We sincerely hope your partner is recovering well, and we look forward to welcoming you both back for a more relaxed and enjoyable visit in the future. Thank you once again for your kind feedback! Warm regards, Vilasini, Kimi and the TEAM

    Dear Maria Thank you 🙏 so much for taking the time to share your experience with us. We are deeply touched by your kind words and are so glad that we were able to assist you during such a challenging time. Your well-being and comfort are a… Mostrar más

    Paper Moon Kudils
    11 de septiembre de 2024
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  • Eros

    Escrito en 19 de septiembre de 2023 · Se alojó en septiembre de 2023

    Comentario auténtico

    El personal

    Que en la foto de booking hubiera otra presentación respeto a la realidad del alojamiento y su estructura

    Respuesta del alojamiento:

    Dear Eros Thank you. Hope to see you again soon. Kind Regards Gopi

    Paper Moon Kudils
    19 de septiembre de 2023
  • Sara

    Escrito en 16 de agosto de 2023 · Se alojó en agosto de 2023

    Comentario auténtico
  • Meri

    Escrito en 4 de junio de 2023 · Se alojó en mayo de 2023

    Comentario auténtico

    el personal era agradable

    estaba muy descuidado, el baño estaba al aire libre y había mil mosquitos que luego entraban en la habitación, el sábado había una fiesta al lado que tenían la música a tope hasta las 6h de la mañana que resonaba toda la habitación y no pudimos dormir. daba un poco de miedo

    Respuesta del alojamiento:

    Dear Meri We are very surprised with your comments because you never complained about anything during your stay or when you checked-out. Kind Regards Gopi

    Paper Moon Kudils
    6 de junio de 2023
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  • Mercedes

    Escrito en 21 de septiembre de 2022 · Se alojó en agosto de 2022

    Comentario auténtico

    Estaba muy cerca de la playa

    Habían muchos perros abandonados por la zona

    Respuesta del alojamiento:

    Dear Mercedes We are honored with your kind 🙏 comments. Will look into your suggestion. Hope to see you again soon. Kind Regards Raja

    Paper Moon Kudils
    22 de septiembre de 2022
  • Carmen

    Escrito en 17 de septiembre de 2022 · Se alojó en septiembre de 2022

    Comentario auténtico

    El alojamiento tiene unas vistas excepcionales. La atención de los trabajadores es muy buena. Además el colchón es muy cómodo.

    Únicamente destacar que nuestro baño era abierto y precisaba de mosquiteras.

    Respuesta del alojamiento:

    Dear Rainie We are honored with your kind 🙏 comments. We will look into your suggestion. Kind Regards Raja

    Paper Moon Kudils
    21 de septiembre de 2022
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