We couldn’t use the beach because the currents were too strong.

We love to stay at Riu because it’s very clean and the food is just awesome 😊

Stayed in August 2025

Spacious clean Beautiful

Stayed in August 2025

Beach is too rough to swim. Restaurant reservations looks impossible as we couldn't find the booking slot. We tried to get help from the front desk staff, but they direct us to do it from Hotel app, where we never manage to reserve table for us as no availability always. We saw many Empty table during the dinner hours, may be the guest didn't turn up.

Amazing Hotel with All inclusive, great for Families. Good spread of Breakfast, lunch, Dinner. All hours food were available. Pool were good too with kids club, which is a plus.

Stayed in July 2025

All are very good

Stayed in August 2025

Foods and music

Stayed in August 2025

Evening entertainment wasn't the best Ive experienced at many other Riu's. However we watched most the first week but then became monotonous. Pool rules changed from day to day, sometimes they'd enforce them other days not. Specifically around adult only pool. More so on weekends when the hotel is open to short stay local visitors. The food also seemed to be more geared for the region than westerners during these times but was still delicious. Other restaurants only open limited nights which restricted choice significantly. The Italian needs improving and lots of guests were complaining about the food. Gym would benefit from a selection of free weights. On 2 occasions we used Tuk Tuks outside the hotel and both times the drivers ignored our requests and took us to their friends alternative venues which was ok but we were not happy about. This isn't directly a hotel issue but just making you aware.

Hotel was lovely. Room was lovely. Towel decorations in room a cute feature. Swim up pool great fun. Loved aqau aerobics once they changed it up a bit. Staff were amazing and couldn't do enough for you. Lots of activities to keep busy. Used the gym which was ok. Spa area was lovely to relax in. Food was delicious thou a bit monotonous at times. Felt very safe both in and out of the hotel.

Stayed in July 2025

It gets tooo busy on weekends, room service is slow. i was shocked to hear 'No but we can try', as i requested for refilling the tea bags and surprisingly told by reception that it is not included. This thing is very basic and its included in all hotels which are even not all inclusive. Shower room was very basic

Excellent hotel for someone looking for all inclusive. The food options were excellent in the main restaurant covering many options and we haven't tried any other restaurants. Good drink options overall including they have in restaurant as well

Stayed in July 2025

It was a little expensive. The pool bar closes too early, but thankfully the inside bar's drinks were better anyways. We were not informed, in advance, that the steak restaurant wasn't open on Friday - Sunday. So we weren't able to make a reservation there as we arrived on a Thursday and was already booked for that night. Their app for booking dining doesn't work really well. More juice options for the fridge over soda would have been great.

There were lots of pools and lounge chairs. Good food selection, the local food choices were very tasty. Coffee bars were good. They upgraded one of our rooms so our kids could be next to our room. I felt safe. We appreciated their well stocked mini fridge. And they were able to get us a sewing kit to fix a button when we requested it.

Stayed in July 2025

The check in was meant to be from evening 3 o’clock, but we were made to wait for more then 2 hours since the room was not ready, that was a bit unprofessional because we had travelled more then 10 hours to get there and to be kept waiting was a bit disappointing. Also there is no private beach, there are local people who came to us once we were out, bothering us, it was quite irritating. There could be more activities for the kids, for example kids disco at the evenings or something.

The location and the facilities.

Stayed in July 2025

We enjoyed everything.. it was amazing 👏

Stayed in June 2025

Rooms are fully comfortable. I ❤️ it very much.

Stayed in June 2025

Unfortunately for us we went on a weekend and it was really crowded. We cannot blame the hotel but would have preferred a much more relaxing atmosphere.

Check in and check out did not take much time. There was a large variety of food items to choose from and they were refilled on time. There were unlimited drinks and the quality was maintained. I liked that they had 4 pools to cater to the crowd. Finally, I really enjoyed the performance by the 'Anime Team' which was energetic.

Stayed in June 2025

The sea side should be private for the hotel, so it's easily accessible with privacy Never book the hotels on the weekends It was extremely crowded by the locals Seemed like a public park Too many ppl in the swimming pools

Amazing facilities Beautiful location right in front of the sea Most amazing and courteous staff, especially the head chef, mr sri kumar, went out of the way to make sure everything is perfect. Rooms were spacious with balcony Food taste was great and huge variety for breakfast lunch and dinner

Stayed in June 2025

Tiled floors a little slippy with certain shoes!

The breakfast was excellent...a very good selection to choose from.

Stayed in June 2025

For vegetarian no choice of indian food .Any how we have to survive.Worst beef and pork is mixed in same counter.Hindus will not prefer at all..They don't play bollywood music anywhere.Hotel is mainly focusing on European customer not on Indian customer.

Nice clean place

Stayed in May 2025

The AC was leaking but repaired it.

Pool and food was excellent. Very good show. I loved the Bollywood night.

Stayed in May 2025

Some of the loungers, umbrellas and outside walls and area by kids pool could do with refurbishment. Check in staff did not give any explanation about the resort.

The FOOD was amazing! It was the highlight of our trip. Wide variety and LOVED the food at Kaori restaurant. Drinks on all inclusive were also great! Beautiful big pool overlooking a very large quiet beach. Rooms were clean and big.

Stayed in May 2025

It would be nice if the room had an iron.

The staff is extremely friendly. Breakfast and lunch had many options, and was delicious.

Stayed in May 2025

The bed sheets were like a stubble beard. The full moon no alcohol should have been emailed to us when we booked so we undstood and could have made a different booking date. It did impact our stay however it was still very good.

The staff were exceptional very well trained and helpful

Stayed in May 2025

Loved everything. Pools could do with some light maintenance - all OK but some areas need re-grouting. Note that the sea is not suitable for swimming but the beach is beautiful.

Stayed at this hotel for 5 nights after 2 weeks touring Sri Lanka. The service was absolutely brilliant from the moment we arrived. Housekeeping was excellent and aside from servicing the rooms really well, went out of their way to check we were happy. Service in all the restaurants and bars was excellent - never had to wait for drinks and all staff were very attentive. Food in all the restaurants was also very good with a lot of choice including for myself as a vegetarian and a toddler. Rooms were well sized, clean, comfortable and with good working air conditioning and hot water. We absolutely loved our stay here and wouldn't hesitate to come back.

Stayed in April 2025

There could be more entertainment for children. For example, a mini-disco would be nice, but not at 5:30 PM when many guests are still at the pool, the beach, or on excursions. It would be better around 8:30 PM.

The hotel staff was very polite and friendly. The rooms were always clean and well maintained. The restaurants offered a wide choice of dishes, and there were also several à la carte options. There was a separate adults-only pool without access for children. In the evenings, we enjoyed a good entertainment program. There were also board games available in the lobby. Overall, the hotel offers very good value for money.

Stayed in April 2025

After 7 days of staying the variety of food in the buffet is becoming the same, the hotel should promote theme nights dedicated to regional foods and/or BBQ nights. The hotel is located 2 hours drive from Colombo international airport and do not provide taxi bookings for the guests, please be aware of this so that you will not be surprised, this is something that the hotel should improve in the relation with their guests.

The location of the hotel and the facilities (swimming pools) are great, the employees are friendly and always available to help you. The cleaning is done on daily basis with quality. For an all inclusive hotel the the relation price/quality is good.

Stayed in April 2025

The staff,,, Riu hotel should give a crash course to all the staff including the reception how to smile and greet the guests. Especially the boys and girls in reception doesnt know how to smile except only one girl. Sadly I couldnt get her name. No welcome , no farewell to any guest. They do not care to say thank you and please come back to guests at the farewell. In addition, the waiters in the restaurant always wait until the guests ask to fill the water. They just walk pass without attending the newly arrived guests who are waiting to get their glass filled up. Its utterly disgusting the way waiters talk to each other. They use Sri Lankan street slang in front of guests to communicate each other. There were many local guests in the hotel during good friday weekend. Yet the waiters did not bother to descipline their language. The above is a one example only. Similarly, there were many encountered during my 2 days stay. After Riu, I went to Hikka Tranz to stay and that gave me a good grounds to compare two hotels. If Riu can arrange a visit to Hikka Tranz and get a crash course to each staff member from them how hospitality industry should work and how to lure more and more guests. Lastly,the Flamenco bar tenders shall learn how to make cocktails with correct proportions. Its either they pour wrong proportion of alcohol or they pour some cheap stuff. They make sure to hide what they pour from the guest. And... On top of that, the bar tender tried hard to warn me twice when i asked for a pinacolada..lol...

The dancing/entertainment team is the main highlight and the best part of the hotel. such a talented bunch .They are very friendly and never forget to greet the guests or give a beautiful smile to guests.

Stayed in April 2025

Bed - our bed is not that sturdy Glass in side table is moving There are no Hotel Slippers

Buffet - there are food everywhere Wifi - the connection is kinda strong

Stayed in February 2025