Reviews of Riu Sri Lanka All Inclusive 5 stars
Ahungalla Beach, Bentota Walallawita korale - Galle District, 80500 Bentota, Sri Lanka
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Reviewed: 3 September 2025 · Stayed in July 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewWe love to stay at Riu because it’s very clean and the food is just awesome 😊
We couldn’t use the beach because the currents were too strong.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewSpacious clean Beautiful
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewFriendly staff- attentive, courteous and full of smiles
There were Christmas decor candles on the dinner tables and a giant Chinese motif sticker on the glass panel at the entrance to the buffet. While these issues could be acceptable in a three or four star -I never expected to see lack of attention to detail in a five star in Sri Lanka as the standard set by Cinnamon and Jetwing hotels are quite high.
Dear Menaka, Thank you very much for staying with us. We appreciate you took the time to leave your impressions regarding your recent stay with us. We do our best to provide an excellent service experience, therefore, it is disappointing to read of your discomfort. Your review will be revised further, as we hope that you will give us another chance to host you and to redeem your confidence in us. Best Regards, Hotel Riu Sri Lanka Online Reputation Manager
Dear Menaka, Thank you very much for staying with us. We appreciate you took the time to leave your impressions regarding your recent stay with us. We do our best to provide an excellent service experience, therefore, it is disappointin… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewWonderful experience we got.
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewAmazing Hotel with All inclusive, great for Families. Good spread of Breakfast, lunch, Dinner. All hours food were available. Pool were good too with kids club, which is a plus.
Beach is too rough to swim. Restaurant reservations looks impossible as we couldn't find the booking slot. We tried to get help from the front desk staff, but they direct us to do it from Hotel app, where we never manage to reserve table for us as no availability always. We saw many Empty table during the dinner hours, may be the guest didn't turn up.
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewAll are very good
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewOne of the best hotel in srilanka ,the staff were amazing.and the food was excellent ,swimming pools and the bar facility was perfect.❤️
Dear Dilshan, The best news is learning your son and you had a fantastic holiday. Thank you very much on behalf of the lovely team. It is a privilege to be part of our guests' lives. We hope to welcome you again! Loving wishes, Dilshan :) Hotel Riu Sri Lanka Online Reputation Manager
Dear Dilshan, The best news is learning your son and you had a fantastic holiday. Thank you very much on behalf of the lovely team. It is a privilege to be part of our guests' lives. We hope to welcome you again! Loving wishes, Dilshan… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewSpecial recognition goes to Mr. Ruwan (Restaurant Manager) and Mr. Rohitha (Bar Manager), who demonstrated exceptional professionalism and genuine care throughout our stay. Their attentiveness and dedication to guest satisfaction made a remarkable difference, ensuring we always felt welcomed and valued.
“Everything was truly amazing.”
Dear guest, Thank you for taking the time to write a review of our hotel. We are pleased to hear your positive feedback, as it is a recognition of our daily effort and dedication. We hope you visit us again soon so we can offer you another pleasant stay. Kind regards, Hotel Riu Sri Lanka Online Reputation Manager
Dear guest, Thank you for taking the time to write a review of our hotel. We are pleased to hear your positive feedback, as it is a recognition of our daily effort and dedication. We hope you visit us again soon so we can offer you ano… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe service was excellent, food, facilities, service, staff.
Dear Arnott, It is very rewarding to read your fantastic review. Thank you very much on behalf of our team! It is great to learn you liked it. We will be waiting for your next visit! Warmest wishes, Arnott, Hotel Riu Sri Lanka Online Reputation Manager
Dear Arnott, It is very rewarding to read your fantastic review. Thank you very much on behalf of our team! It is great to learn you liked it. We will be waiting for your next visit! Warmest wishes, Arnott, Hotel Riu Sri Lanka Online … Show more
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in June 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewStaff were very friendly and attentive . Food was amazing so much choice and varied. Meenuka on reception is super helpful. The ebtertainment team are fun and work really hard
Dear Caroline, Thank you very much for your kind words, and your positive evaluation. We are very happy to have received your visit, and, above all, we are pleased to know that you left with those pleasant feelings. We hope to welcome you back soon and to offer you a very pleasant experience. Kind regards, Hotel Riu Sri Lanka Online Reputation Manager
Dear Caroline, Thank you very much for your kind words, and your positive evaluation. We are very happy to have received your visit, and, above all, we are pleased to know that you left with those pleasant feelings. We hope to welcome y… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewIt was ok..
Little dissapontment since the attention (staff) was more on tourists. This is not the first stay for us. No whiskey. The cocktails tasted awful.. It wasn't worth the money..
Dear Alwis, Thank you for taking the time to share your experience. We are disappointed to learn that your stay may not have met your expectations, as that is never the feeling we desire. Your comments regarding our staff members come as a surprise. Our policy is to make every attempt to please our guests and for this reason, we are very disappointed to find that our team did not turn around this situation to your complete satisfaction during your stay. Our bars offer a wide selection of national and international beverages. We encourage our guest to order their favourite brands at our bars. Our staff would be delighted to serve them, if available. We hope you will allow us the opportunity to share a more positive experience with you soon. Sincerely, Hotel Riu Sri Lanka Online Reputation Manager
Dear Alwis, Thank you for taking the time to share your experience. We are disappointed to learn that your stay may not have met your expectations, as that is never the feeling we desire. Your comments regarding our staff members come … Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewFoods and music
Dear Sandaruwan, On behalf of the entire team, we thank you for your positive comments; it is very motivating for us to know that we are heading in the right direction. We hope you choose us again soon to spend a few days with us. Kind regards, Hotel Riu Sri Lanka Online Reputation Manager
Dear Sandaruwan, On behalf of the entire team, we thank you for your positive comments; it is very motivating for us to know that we are heading in the right direction. We hope you choose us again soon to spend a few days with us. Kind… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewHotel was lovely. Room was lovely. Towel decorations in room a cute feature. Swim up pool great fun. Loved aqau aerobics once they changed it up a bit. Staff were amazing and couldn't do enough for you. Lots of activities to keep busy. Used the gym which was ok. Spa area was lovely to relax in. Food was delicious thou a bit monotonous at times. Felt very safe both in and out of the hotel.
Evening entertainment wasn't the best Ive experienced at many other Riu's. However we watched most the first week but then became monotonous. Pool rules changed from day to day, sometimes they'd enforce them other days not. Specifically around adult only pool. More so on weekends when the hotel is open to short stay local visitors. The food also seemed to be more geared for the region than westerners during these times but was still delicious. Other restaurants only open limited nights which restricted choice significantly. The Italian needs improving and lots of guests were complaining about the food. Gym would benefit from a selection of free weights. On 2 occasions we used Tuk Tuks outside the hotel and both times the drivers ignored our requests and took us to their friends alternative venues which was ok but we were not happy about. This isn't directly a hotel issue but just making you aware.
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewExcellent hotel for someone looking for all inclusive. The food options were excellent in the main restaurant covering many options and we haven't tried any other restaurants. Good drink options overall including they have in restaurant as well
It gets tooo busy on weekends, room service is slow. i was shocked to hear 'No but we can try', as i requested for refilling the tea bags and surprisingly told by reception that it is not included. This thing is very basic and its included in all hotels which are even not all inclusive. Shower room was very basic
Dear guest, Thank you for taking the time to leave your review. We are glad to hear that you had a pleasant stay at our hotel. We are sorry to read that you felt that our hotel was crowded. During certain peak times our hotel is busier. We are sorry you felt that this fact made your stay less enjoyable. We hope to see you again soon. With our best wishes, Hotel Riu Sri Lanka Online Reputation Manager
Dear guest, Thank you for taking the time to leave your review. We are glad to hear that you had a pleasant stay at our hotel. We are sorry to read that you felt that our hotel was crowded. During certain peak times our hotel is busier.… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewEverything
Dear Ekanayake, Thank you very much for your fantastic review. We are very happy that you had a great vacation with us. We hope to welcome you back soon. Kind regards, Hotel Riu Sri Lanka Online Reputation Manager