Reviews of Seven Heaven

Simple and nice. The family who own the place is very helpful. Only 12 mins walk to the ella town. The owner also dropped us to the train station.

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We loved everything. The owners were so lovely,supportive and super friendly,especially with our little daughter.

The most amazing view from the rooms! Big roof terrace overlooking the mountain valley, which was great for our group of 12 to sit and hangout on! Rooms had everything you need - fridge, kettle, hair dryer, hot water. The men working at the hotel were amazing! When my mother and brother fell sick, they brought Ayurvedic medicine to help settle their stomachs, and just couldn’t do enough for us!!!

Location was not the same on the map, it’s further from the main town that I thought. In the end that turned out to be better though, as the town is very lively and I can imagine at night it’s really loud to stay there, whereas here it was very peaceful. The problem with the location is the road isn’t accessible by vehicles, and we were a family of 12 in a minibus. On booking it says it has parking, but the road is too steep and not maintained well that our driver could not go up to the hotel, this meant that we had to hire a tuk tuk at the bottom of the hill to take our baggage to the hotel. There was no other tuk tuks around (as it’s not in the town), so the rest of us had to walk up the hill to check in. My aunt has Parkinson’s disease and uses a walking stick, so this was really uncomfortable for her. It would be better if it was advertised properly, as we chose this hotel because it said it had the road access and parking. When you get to the hotel, everything’s on different floors, with really narrow and steep staircases. The steps are all unevenly spaced so my aunt had to be really careful as it was easy for everyone to misjudge the steps. My aunts twin room was also on the third floor, which meant she had to climb up 4 flights of stairs to reach her room. Again just if it was advertised properly then we would have known. Everyone had the same complaint that the beds were quite uncomfortable with incredibly hard pillows.

The view is amazing. Truly incredible. The owners are very helpful.

The rooms are badly ventilated, given them an unplesant smell.

Nice View, awesome Terrace and close to Ella city

When the windows were closed, the Room smelled, seemed like very wet air due to no airconditioning

The place is perfectly located outside the busy street of Ella. Nice and quiet. Lovely view. Just a walk or tuk-tuk to town. Really good breakfast. The family that runs the place are so sweet and helpfull.

We loved so much this property. The view is amazing, has a great Rooftop that wasn’t even advertised at check-in and the breakfast was amazing. Hosts were the best!

The Internet was terrible.

The friendly staff and the location

The photos on booking are not showing the reality. There is a lot of mold on the walls, smell in the room and old dirty and the bed sheets had wholes in them. These are all problems at the first floor, where the family rooms are. We asked ro have the rooms changed and the double rooms at the second floor are indeed better, but we are a family of 3 and we couldn’t rest properly.

Very sweet staff and owner. Helped us with everything for a good price. Breakfast was a lot and super nice! We got new towels during our stay and the room was very clean. Also, the view was amazing and it was a quiet place, only 10 min walk from the center.

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Amazing view. The host was all smiles and nice to talk to. Walking distance from downtown Ella. Nice breakfast.

The view from the hotel was truly beautiful. It made us really happy to stay in such a scenic place, just a short walk away.

Amazing view from our little balcony! The staff arranged for our laundry to be cleaned which was so helpful - as we’re doing the Pekoe Trail and we had a lot. It’s close enough to town to walk in but far enough out to be quiet, staff are very friendly.

Hosts trying to do their best. Good value for money. Don’t judge too much. Appreciate hospitality ❤️

A few hours after completing the booking, hotel staff called me and said that the hotel was closed on those days (15th-16th April) and asked me to cancel the booking. I refused to cancel and then they said that they will not honor the booking. It is impossible that the hotel was closed during new year holiday. I believe that they wanted to give higher priority to another booking at a higher rate due to high demand in holiday season.