Hodnocení – Suite Lanka 4 hvězdiček

We have held a management meeting about this review and, although there were a few unfortunate mistakes on our part, which fell below our normal high standards, we are disillusioned and saddened by the unnecessarily bitter and sour nature of the review and the destructive mark given. We must stress that no complaint about these issues was ever raised with our management team. We request an honest and open relationship with our guests - and the vast majority work with us in a supportive manner and we love them for it. The guest concerned did not do this. This is exasperating to us. To take the allegations in turn: Seven of our staff have direct contact with our guests. Five of them have excellent English, as good if not better than the guest concerned and hugely above the average level in Sri Lanka. Two have limited English and one is taking lessons in his spare time to improve his language skills. We back this up with offers to use Google Translate. There were mistakes in taking the order which we regret. We will discuss this with the steward concerned and examine his processes. During a very busy time, room service clearance of the room service was forgotten. This happens very rarely. The bed is a king-sized bed of the highest quality. It is not short. Not remotely. Guests sleep on the best-quality mattresses available in Sri Lanka, dressed with high-quality linen, not plastic. Like all top hotels, we use bed protectors. The allegation is untruthful and libellious. The toilet does not wobble. the allegation is also untruthful and libellious. There were no hot water problems during the guest's stay. The hot water can take time to arrive and we can only assume the guest was impatient and / or turned the dial the wrong way. We were given no opportunity to help. David Hopps Director, Suite Lanka

We have held a management meeting about this review and, although there were a few unfortunate mistakes on our part, which fell below our normal high standards, we are disillusioned and saddened by the unnecessarily bitter and sour nature o… Zobrazit více