Reviews of Sunntop Cabana
New Road, Deva Nagar, Trincomalee, 31000 Trincomalee, Sri Lanka
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Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewThe room was decent and had AC.
The location is wrong and misleading. The location on booking.com is incorrect, it’s in fact 15 minutes walk further away from the beach and difficult to find. The road is unsafe as it is unlit with barking guard dogs at night. The staff were clueless - when asked if we could check out late, they said that was fine no problem, and then slapped us with a 4000LKR surcharge before leaving! Finally there was mould in the bathroom and no sheet on the bed.
Thank you for sharing your feedback. While we're sorry to hear that some aspects of your stay did not meet your expectations, we would like to clarify a few points for accuracy and transparency. We're glad to hear you found the room decent and appreciated the air conditioning. Our standard check-out time is clearly stated on booking.com. When you requested a late check-out, our staff informed you that they would confirm with management and get back to you. Unfortunately, you returned around 10 PM, much later than the usual check-out time of 10 AM. At that point, you mentioned you were unaware of the check-out time. Please note that we did not demand a set fee - we simply asked what you felt comfortable paying, and accepted the amount you offered voluntarily. Room amenities: Our rooms are always equipped with clean bed linens, and in your case, there were two bedsheets provided. We're sorry if this wasn't clear at the time. If there were any concerns, our staff would have been happy to assist if notified. Cleanliness: We take cleanliness seriously, and we will look into the issue you mentioned regarding the bathroom. Your comments help us improve. We truly value guest feedback and are always looking for ways to improve the experience. Thank you again for your stay, and we wish you all the best in your future travels.
Thank you for sharing your feedback. While we're sorry to hear that some aspects of your stay did not meet your expectations, we would like to clarify a few points for accuracy and transparency. We're glad to hear you found the room decent… Show more
Reviewed: 16 April 2025 · Stayed in April 2025
Verified reviewReviewed: 28 March 2025 · Stayed in March 2025
Verified reviewThe food was truly delicious and worth for our stay.Everything was amazing, room,,garden,out door,beautiful sunset and sun rise.Friendly room boy.we were able to walk just up the road to see the beach. Worth for money.We will be back
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