Recensioni su The Bartizan Galle Fort

Dear madam Fredrica, Thank you so very much fort the kind review. You stayed in a courtyard room which is by dimensions one of our smaller categories and facing the courtyard on the ground floor. The floors above have balconies and much more space with lots of privacy and many with spectacular views of the ocean and fort. Please do stay with us once again and call first for advice on rooming or anything else. Thank you once more and sincerely, Andrew (GM)

Dear madam Fredrica, Thank you so very much fort the kind review. You stayed in a courtyard room which is by dimensions one of our smaller categories and facing the courtyard on the ground floor. The floors above have balconies and much mor… Mostra altro

Dear Paola, Thank you so very much for the kind review of the North tower room. It is certainly our most romantic room and there is no other like it in the fort. The bed is smaller to fit the smaller dimensions of the room. Will look into the softness of the bed. Do stay with us the next you visit the Dutch fort in Galle. Thank you and sincerely, Andrew (GM)

Dear Paola, Thank you so very much for the kind review of the North tower room. It is certainly our most romantic room and there is no other like it in the fort. The bed is smaller to fit the smaller dimensions of the room. Will look into t… Mostra altro

Dear Giorgio, Thank you for taking the time to share your experience at our property. We’re delighted to hear that you enjoyed the property's location and the breakfast. We apologize that the room in the south tower did not meet your expectations. We strive to provide accurate and up-to-date photos and descriptions for all our rooms. Unfortunately, sometimes there can be discrepancies in how images are presented on different platforms, which is beyond our control. We understand that the current weather has been unusually hot. While all our rooms are equipped with air conditioning units, it can take some time to cool down the space effectively. To expedite the cooling process, we recommend keeping windows and doors closed. We appreciate your feedback and hope you will give us another opportunity to provide you with a more enjoyable stay. Sincerely The Bartizan Team

Dear Giorgio, Thank you for taking the time to share your experience at our property. We’re delighted to hear that you enjoyed the property's location and the breakfast. We apologize that the room in the south tower did not meet your… Mostra altro

Dear Sarah, Thank you for taking the time to share your feedback with us. We appreciate your positive comments about the colonial-style house, our kind staff, and the friendly nature of the people in Sri Lanka. We sincerely apologize for any disappointment you experienced with your courtyard room. We want to clarify that our courtyard rooms are our most budget-friendly option, and their description, including the lack of windows and the view of the courtyard, is clearly outlined during the booking process. We are constrained by the architecture of the colonial building, which limits the availability of windows in the ground floor rooms, however these rooms outfitted with double doors which serves as windows when closed. Regarding the terrace, we regret any confusion and want to clarify that the open terrace is on the second floor, providing a stunning view of the fort and the ocean. However, we acknowledge that our bar is currently closed due to licensing limitations, and we are working to address this issue. We appreciate your understanding in this matter. We apologize for any inconvenience you faced during breakfast. Your feedback is valuable, and we will review our breakfast procedures to ensure a more seamless experience for our guests. In the future, we recommend reaching out to us when making reservations so we can better understand your preferences and guide you to a room that better suits your needs. We strive to provide a personalized experience for each guest. Once again, we appreciate your feedback and hope to have the opportunity to welcome you back in the future and provide a more enjoyable stay. Best regards, The Bartizan Team

Dear Sarah, Thank you for taking the time to share your feedback with us. We appreciate your positive comments about the colonial-style house, our kind staff, and the friendly nature of the people in Sri Lanka. We sincerely apologize for … Mostra altro

Dear Anna Maria, Thank you for choosing our hotel and sharing your feedback about your recent stay. We're pleased to hear that you enjoyed several aspects of your visit, including our location, the outdoor breakfast, the room, and the spacious bathroom. However, we are truly sorry to hear about the stained sheets in your room. This is certainly not up to our standards, and we apologize for any inconvenience this may have caused. We take your feedback seriously and will address this issue with our housekeeping team to ensure a more meticulous inspection of the linens in the future. We also understand your concern about the early morning music. We aim to create a relaxing atmosphere for our guests, and we'll review our music schedule to ensure it aligns better with our guests' preferences. Your feedback is valuable to us as it helps us improve our service and enhance the guest experience. We hope to have the opportunity to welcome you back and provide you with a more seamless and enjoyable stay in the future. Warm regards, The Bartizan Management

Dear Anna Maria, Thank you for choosing our hotel and sharing your feedback about your recent stay. We're pleased to hear that you enjoyed several aspects of your visit, including our location, the outdoor breakfast, the room, and the … Mostra altro

Dear Carlotta, Thank you for choosing our boutique hotel and taking the time to provide your feedback. We're delighted to hear that you appreciated our excellent location, friendly staff, and the breakfast options we offer. We take great pride in providing a unique experience within our historic building. Your comment about the need for better maintenance is noted, and we will work diligently to address any areas that require improvement. We also appreciate your feedback regarding the value for money, and we will review our pricing structure to ensure it aligns with the quality and experience we aim to provide. Your input is invaluable, and we hope that you will consider staying with us again in the future. If there's anything specific you'd like to see or experience during your next visit, please feel free to share your preferences with us. Warm regards, The Bartizan Management

Dear Carlotta, Thank you for choosing our boutique hotel and taking the time to provide your feedback. We're delighted to hear that you appreciated our excellent location, friendly staff, and the breakfast options we offer. We take gre… Mostra altro