Our first day there, there wasn’t enough food for us to select from during breakfast and this was heavily disappointing as we had paid for the breakfast meals with our stay. The rooms were dirty and the beds were uncomfortable to sleep on. The staff would keep plates outside of the rooms in the hotels and it had rotted causing a stench in the corridor. They had left tea stains in the bathroom sink as they had used the sink to clean the cups they provide.

Nothing

Stayed in July 2024

Furniture is broken , water leaks in toilet and smelly , extremely low variety of food selection for buffet . This is not acceptable for a 5star property.

Location was good and easy access to the city .

Stayed in June 2024

Nothing

Staff and room

Stayed in April 2024

Door lock of room no. 501 was damaged

Stayed in December 2023

Staff is not friendly and not supportive. Not pleasant.

Breakfast was normal, not that much special. We got dinner as an extra meal. When we asked the price, they said that 4000 LKR per person. But when paying the bill they had charged 4500 LKR per person. It was disappointing. It doesn't matter if they said 4500 first. But saying one, and charging extra is not nice

Stayed in December 2023

Be very careful with the reservation price!!! They tried to charge me 2x of the amount of my reservation on Booking using different excuses: 1. Pretending my rate was for one night (when it clearly said "total for 2 nights") 2. Claiming there's an alleged 100% tax on the room price I had to spend 1 hour of precious time to explain over and over that upon arrival, I sent the confirmation from booking.com to the manager and they accepted it, so that's the price I'll pay and not a cent more I advice everybody to pay UPFRONT upon check-in, not to wait for the check-out when they try to ovecharge you

We had to book this hotel last minute because the other one we've had originally was disgusting. Upon arrival just 20 mins after booking, the manager checked us in in quite fast Rooms were spacious and had good mountain view Breakfast is continental, but portions are good Swimming pool looked good, however we didn't try because of the weather

Stayed in December 2023

Nothing specially

Spacious setup

Stayed in May 2025

From the time we checked in we were complaining no hot water however after 1 day only they turned the hotwater on. Ordered tea through room service never received the tea like wise requested additional duvet which never arrived. . No proper food menu available even when we were willing to pay. Property is not maintained at all. Toilets were not cleaned despite of requests, room not cleaned and Cob webs all around the hotel after we pointed out they tried to clean. Staff had lack of energy and no enthusiasm. No proper welcome when we arrived. Only positive is that the reception staff Mr Ajith and the lady staff at the reception ( forgot to ask her name) considered our requests for early check in and late check out and upgraded our room. Extremely sad to see such a wonderfully built beautiful hotel doesn’t take any efforts to make the guests come back again

Beautiful hotel.

Stayed in May 2025

The carpets on the floor were dirty and had not been steam cleaned or even vaccumed before we came The bedsheets had minor stains The balcony was dirty and had not been scrubbed for a while The worst of all the shower was broken when we came and had a build up of white water residue so water was not coming out properly. We got the shower heads changed however there was no hot water. We had to ask repeatedly 3 times to get hot water. When we got hot water it was only boiling hot, there was no balance. While having a hot shower the water would suddenly turn cold. When we entered the room there was a pungent smell coming from the bathroom. This smell was through out the building too. They did not fix this at all. The smell was so bad we regreted out stay here. They charged us $150 AUD for a hotek that may look good from the exterior but the rooms were so bad. They should be rated at 3 star hotel. The room service did not leave any towels after cleaning and no water bottles The rooms had TVs but no remotes. They didnt have an iron and alot of the basic facilities were not provided.

They had big rooms where the living room was seperate to the bedroom. They also had 2 bathrooms which is unnecessary.

Stayed in March 2025

The birds in caged enclosure although large and spacious, animals are not meant for captivity.

I was so surprised to find this old school style of grand hotel in the middle of the mountains of Matale. Quiet and surrounded by nature, it was perfect for serene getaway.

Stayed in November 2024

Great stay 😍❤️

Stayed in August 2024

"I have stayed at this hotel numerous times and I must say that their service standards have remained consistent. The staff are incredibly friendly and always willing to go the extra mile to please their guests, which is a rarity in most properties nowadays.". Arujun.

Stayed in February 2024

Nothing to report.

Room was amazing, the staff helped in staying back and keeping the restaurant open till my guests finish dinner and drinks.

Stayed in January 2024

Very

You are

Stayed in November 2023

nothing

Very friendly and helpful staff, very spacious room which was clean and with a nice bathroom. The food in the restaurant was superb and very authentic Sri Lanka cuisine. The waiters where extremly friendly. Very nice garden and swimming pool.

Stayed in October 2023

There are no comments available for this review

Stayed in December 2024

There are no comments available for this review

Stayed in September 2024

There are no comments available for this review

Stayed in September 2023

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in August 2024

There are no comments available for this review

Stayed in July 2024

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in March 2024