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Reviews of The Heritage Inn This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

No 3, Nelum Mawatha, Primrose Gardens, 20000 Kandy, Sri Lanka

#85 of 279 hotels in Kandy

Guests' Choice

Review Score

Based on 45 hotel reviews

8.9

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.8

  • Location

    8.9

  • Facilities

    8.8

  • Staff

    9.3

  • Value for money

    9.1

  • Free Wifi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 11, 2025

    9.0
    Nice and comfortable room, but the bathroom setup and payment options were inconvenient.
    • Leisure trip
    • Family with young children
    • Comfort Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    There were small ants in the bathroom. The bathroom was located outside the room, so we had to leave the room to access it. Although it was private, it only had a door with gaps at the top and bottom, which felt unusual. Additionally, the listing stated that payments could be made by Visa or Mastercard, but in reality, they only accepted cash.

    The stuff was polite and the room was, comfortable, and nicely decorated. The location was convenient, and the atmosphere was pleasant. The property is located on a hill with a beautiful view, offering a peaceful atmosphere about 10–15 minutes from the city centre.

    Stayed in August 2025

  • Reviewed: August 9, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Suite with Balcony
    • Stayed 2 nights

    Although the air conditioner in our room initially malfunctioned, the staff responded promptly and provided an effective alternative solution upon request, ensuring we remained comfortable throughout our stay.

    The room offers stunning, panoramic views that you’ll never tire of. Tucked away in a peaceful, serene setting, it’s the perfect spot to unwind and recharge. With comfortable accommodations and a very reasonable rate, it’s an excellent choice for travelers seeking both quality and value

    Stayed in August 2025

  • Reviewed: July 31, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Suite with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything

    Stayed in July 2025

  • Reviewed: June 24, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    The managing person was so kind and helpful. Highly recommended

    Stayed in June 2025

  • Reviewed: April 27, 2025

    10
    comfortable and pleasant
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Tidy and calm place Flexible friendly staff well maintained It made our stay comfortable and pleasant

    Stayed in April 2025

  • Reviewed: April 13, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    We had everything we needed and got lots of help getting taxi etc on to our next location. Lovely view from the little balcony.nice breakfast and a kettle and tea and coffee in room.

    Stayed in April 2025

  • Reviewed: March 19, 2025

    10
    All good
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    All good

    All good

    Stayed in March 2025

  • Reviewed: March 8, 2025

    10
    Great Choice
    • Leisure trip
    • Solo traveler
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Great small Hotel a bit far from town. It’s very comfortable for the price, clean and friendly. It has a great view. So if you like it a bit quiet its great.

    Stayed in March 2025

  • Reviewed: February 28, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Comfort Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything was fine, nothing not to like.

    Amazing garden, nice view, nice breakfast, they even added more vegatable for me since Im vegetarian, silent neighbourhood, cozy beds, a very nice place to rest in peace after all day of sightseeing.

    Stayed in February 2025

  • Reviewed: February 26, 2025

    10
    Perfect views and so friendly staff
    • Leisure trip
    • Solo traveler
    • Comfort Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    A wonderful place to completely disconnect from city life if you want to stay in nature. The views are beautiful, the staff is very friendly and helpful with everything. The room was very clean, with access to the terrace. Breakfast also delicious. I would stay there again.

    Stayed in February 2025

  • Reviewed: February 3, 2025

    9.0
    It was a wonderful stay with a lovely view!!
    • Leisure trip
    • Travelers with friends
    • Comfort Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The accommodation was located on a hill, you can just take a taxi down or walk down. It was no problem for us, but it can be a bit steep if you walk down.

    The host, the hygiene and the wifi were very good! Everything was perfect, the hosts were very nice and helped us right away. Would definitely stay here again!

    Stayed in February 2025

  • Reviewed: January 25, 2025

    10
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Beautiful Location Very Calm Nice Place To Relax

    Stayed in January 2025

  • Reviewed: January 13, 2025

    10
    Exceptional
    • Leisure trip
    • Group
    • Suite with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Good place Not too far or too close to the city

    Stayed in January 2025

  • Reviewed: January 10, 2025

    10
    A clean, comfortable stay with friendly staff and great service.
    • Leisure trip
    • Family with young children
    • Comfort Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Had a fantastic stay! The hotel was exceptionally clean and well-maintained. Communication with the staff was seamless, and they were incredibly accommodating, even offering a late check-out option. The staff was friendly and always eager to help, which made the experience even better. Highly recommend!

    Stayed in January 2025

  • Reviewed: December 28, 2024

    10
    Everything perfect!
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing. Everything great!

    Everything! The house is very beautiful, decorated in every details. Our room so nice, tiny but with all the essentials and an amazing view of the city immersed in the forest. Sunset was breathtaking from our windows. Very clean as well. Hosts so kind and helpful, offered to prepare us a simple dinner because we didn't feel to go out due to stomach issues. We loved this staying! Highly recommend 💯

    Stayed in December 2024

  • Reviewed: December 14, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Standard Twin Room
    • Stayed 1 night

    My Stay was flawless The place is amazing its not too far from the city so you can reach it quite quickly nor is it too close so its very quiet and peaceful! The views are absolutely stunning! I would Highly Recommend This Place to Anyone!!

    Stayed in December 2024

  • Reviewed: November 2, 2024

    10
    Everything Was Perfect!
    • Leisure trip
    • Solo traveler
    • Standard Twin Room
    • Stayed 1 night

    Amazing View of Kandy Top Location

    Stayed in November 2024

  • Reviewed: September 21, 2024

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Suite with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Nice property. Host was very helpful

    Stayed in August 2024

  • Reviewed: September 15, 2024

    10
    Hidden gem in kandy
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 17 nights
    • Submitted from a mobile device

    Very convenient and beautiful location, the manager Dasitha is always there to help you. Very clean rooms, the breakfast is fantastic we had a great time. Recommed this place.

    The location

    Stayed in August 2024

  • Reviewed: August 15, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    They could've added seats to the outdoor balcony. Construction in the doorstairs creating lots of noise in the morning.

    Great rooms with large double and single beds. Beautiful views of the ocean. Breakfast was really good!

    Stayed in August 2024

  • Reviewed: April 9, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Suite with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Value for money

    Stayed in April 2024

  • Reviewed: March 8, 2024

    10
    Gorgeous views, welcoming home
    • Leisure trip
    • Solo traveler
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    I liked everything about this property: it was close to Kandy but far from the city noise, had spectacular views at sunrise and sunset, and had a spacious room with a hot shower, A/C, tea kettle, storage room, and balcony. The living area was immaculate with plenty of spaces to relax and take in the views, and the meals were delicious! Most of all, I appreciated the kindness of the property hosts and staff. I was traveling alone, so Dr. Sriemalee regularly checked in on me - even after I left Kandy. I will not forget the care and comfort I experienced at Heritage Inn.

    Stayed in January 2024

  • Reviewed: May 1, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    They were extremely accommodating and allowed us to check in early at like 8am. We got to hotel super early and I didn’t wanna wait. So this was a big plus. The sevice was exceptional as well. Would definitely send my family and friends there. I have stayed at dozen of hotels in Kandy. This was on the top of the list of best stays/experiences ever. Owner is a Doctor and she was very hospitable and there for every need of mine

    Stayed in April 2023

  • Reviewed: February 18, 2023

    8.0
    The best place that I seen to relax with my family and we were all of happy thanks for heritage inn
    • Leisure trip
    • Couple
    • Suite with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    No

    There is wonderful amazing view of city and the mountain view. Very calm and relax environment for leisure Kind and excellent communicate with customers

    Stayed in February 2023

Showing 1 - 25

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