There were many groups of Srilankan tourists. They were playing waterball games on the middle. It's really disturbing for others specifically the foreigners. Better find an alternative for this

It's a big property with all facilities. Although the building is old it's nicely maintained. Plenty of staff to look after the guests. The rooms are big with all amenities. We had a good sea view at 2nd floor. Bathroom is very clean and spacious. Mini fridge was empty but that's not a problem. Buffet was excellent specially the breakfast. The cuttlefish with kankoon dish I never had before. Mr. Gaveen was very helpful and was around all the time. Gym, Table tennis and a pool table are there for guests to spend time.

Stayed in August 2025

We are vegetarian . Most of the food is geared for non Asians. Much less choice. People from India will struggle to find suitable food. However they took the trouble to make some dishes for us and we are greatful. We will visit again for sure. Also tgey serve beer in the all inclusive deal, Howe er no wine ? Even local stuff,?

Very helpful staff. Rooms cleaned , twice sometimes. Great room. We’re celebrating , anniversary and birthday and they did cake as well.

Stayed in February 2025

Nothing to complain about at all

We loved the staff, who were kind, thoughtful and very attentive. I’m sorry we did not learn the name of the lady who checked us in as she was superb! Also Saranga, the pool supervisor was very attentive, superb at his job and made us feel very special. Our room was..well, wow! No idea how we managed to get the upgrade but the suite was incredible!! All rooms face the sea, pool and garden. Restaurant was good, lovely selection of food, but the soups were my fave!

Stayed in April 2024

Good staff

Stayed in March 2024

The hotel does not arrange taxis and they advised that we had to go outside to pick one up. Then we had to negotiate fares and trust we were paying a fair price for where we needed to go. If the hotel does not provide transportation then they should advise on taxi fares so the guests do not over pay and feel confident in getting in one.

Stayed in March 2024

The pool was constantly dirty, the grass area could be cleaner (a lot of cigarette butts on the floor), the pool/beach towels were in bad condition and the buffet choices were pork-heavy. The overall facilities need an uplift and are very outdated (such as tv in the room and beds).

The location, the beach, the staff and the wildlife.

Stayed in March 2024

Bit of a warren, tends to get lots, but it’s fun.

Great location and well maintained grounds.

Stayed in March 2024

lunch hospitality

beach dinner

Stayed in January 2024

Always the same songs looped at the reception

Calm place at the beach for a relaxing holiday. The beach is suitable for swimming because of the coral reef but the water is not transparent as the water comes in from many rivers. On the other side from the reef there is a good spot for surfing. We enjoyed playing table tennis and billiard. There’s evening entertainment with some live music.

Stayed in November 2023

Totally enjoyed our month stay at The Palms… the staff exceeded our expectations in every aspect. We chose the all-inclusive option for convenience and were very happy with it; large selection and variety. The Staff were always willing to go above and beyond to help us and make us feel like it was our home away from home. We cannot thank all of them enough for such an enjoyable month long stay. We will be back for another extended stay… Highly suggest!!!

Totally enjoyed our month stay at The Palms… the staff exceeded our expectations in every aspect. We chose the all-inclusive option for convenience and were very happy with it; large selection and variety. The Staff were always willing to go above and beyond to help us and make us feel like it was our home away from home. We cannot thank all of them enough for such an enjoyable month long stay. We will be back for another extended stay… Highly suggest!!!

Stayed in November 2023

I've already given detailed comment previously.

I've already given detailed comment previously.

Stayed in May 2023

The security at the beach wasn’t very helpful when I wanted lounger by the fence ( inside the premises). He wasted time by looking for pool staff. Eventually I had to drag one myself.

This beach is one of the reasonably calm beaches in this area. Otherwise the west coast is reputed to be very rough. The breakfast covers continental as well as local dishes. Adding pol rotti and Kiri pani would be nice.

Stayed in May 2023

Overall Hotel is old, need some renovation, Rooms are old. The playing room for Billiard and Table tennis has a horrible smell because of Humidity, we couldn't even enter. I asked for a special dinner set up for my wife birthday near the Sea. They are asking for 50 USD per person even for my 12 years son, so 200 USD for 4 pax. Too much overpriced.

The hotel is big, nice garden, Food was very good and staff are kind and focus on answering customer expectations. Sea view form the rooms is nice. the sandy beach is large and clean

Stayed in April 2023

The hotel needs a little renovation.

I requested a special anniversary dinner by the beach. It was lovely, we enjoyed the food.thanks to Mr Jude for arranging everything in such short notice. Also they upgraded our room with a great view.

Stayed in February 2023

The staff seem more professional and less hospitable.

Good property offering a beach front. Delicious and wide spread of buffet menu.

Stayed in February 2023

It was OK, but too many large tourist groups use this hotel and would look for something different next time with a better price. I arrived with a tour and booked additional nights myself. The process is confusing, and the cashier is in another part of the hotel. If you leave early in the morning, it will not be open, and nobody tells you this. My new booking was room only, and I asked about adding the breakfast and dinner package. They gave me the prices but wouldn't allow me to add to my booking. I ended up spending my money elsewhere.

The location is great and the beach very clean for Asia. My room looked out over the ocean and was comfortable.

Stayed in February 2023

Reception team

Location

Stayed in February 2023

Property is beautiful and properly maintained. Rooms were clean and with sea view. Really enjoyed my stay and would visit again for sure.

Stayed in August 2025

The beach was clean and quiet, perfect for relaxing. Breakfast had a good mix of local and Western food. Helpful staff. Overall, it was a peaceful stay with good food and friendly service.

Stayed in July 2025

Taste, Spread, restricted time provided

mediocre, in taste and spread for the Price

Stayed in June 2025

Noise!! The noise from music till 1am was completely and utterly unacceptable! The music was so loud the windows were shaking, just to please a few Russian guests Changed room twice due to damp smell

Smelly rooms, filthy gym, worrying looking air con units. Staff with no idea Decent breakfast Location right on beach Good pool area and beds

Stayed in January 2025

It was an average hotel but you cannot rate it as 5 star.

Stayed in December 2024

The pool, beach excellent.

Stayed in September 2024

not bettter

Not value for the money. Food and beverage and service very poor.

Stayed in September 2024