Reviews of The Palms 5 stars
Moragalle, 12070 Bentota, Sri Lanka
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Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewIt's a big property with all facilities. Although the building is old it's nicely maintained. Plenty of staff to look after the guests. The rooms are big with all amenities. We had a good sea view at 2nd floor. Bathroom is very clean and spacious. Mini fridge was empty but that's not a problem. Buffet was excellent specially the breakfast. The cuttlefish with kankoon dish I never had before. Mr. Gaveen was very helpful and was around all the time. Gym, Table tennis and a pool table are there for guests to spend time.
There were many groups of Srilankan tourists. They were playing waterball games on the middle. It's really disturbing for others specifically the foreigners. Better find an alternative for this
Dear Branavan, Thank you very much for your detailed and thoughtful feedback! We are delighted to hear that you enjoyed your stay and appreciated our spacious rooms, clean bathrooms, and excellent sea view. It’s wonderful to know that you enjoyed the buffet, especially the breakfast and the unique cuttlefish with kankoon dish. Your kind words about Mr. Gaveen and our team mean a lot — we are proud that they could make your stay comfortable and enjoyable. We’re also glad you had the opportunity to make use of our gym, table tennis, and pool table. We truly look forward to welcoming you back to The Palms for another memorable stay. Warm regards, Shashika Lanumodarage Resident Manager The Palms Hotel, Beruwala
Dear Branavan, Thank you very much for your detailed and thoughtful feedback! We are delighted to hear that you enjoyed your stay and appreciated our spacious rooms, clean bathrooms, and excellent sea view. It’s wonderful to know that you … Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewProperty is beautiful and properly maintained. Rooms were clean and with sea view. Really enjoyed my stay and would visit again for sure.
Dear Thinuwan, Thank you so much for your kind feedback! We are delighted to hear that you enjoyed the beautiful property, clean rooms, and sea view during your stay. Your appreciation means a lot to our team, and we are thrilled that you are considering visiting us again. We look forward to welcoming you back for another memorable stay at The Palms. Warm regards, Shashika Lanumodarage Resident Manager The Palms Hotel, Beruwala
Dear Thinuwan, Thank you so much for your kind feedback! We are delighted to hear that you enjoyed the beautiful property, clean rooms, and sea view during your stay. Your appreciation means a lot to our team, and we are thrilled that you … Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe room was spotless, well-appointed, and very comfortable. I was also impressed by the strong and reliable Wi-Fi connection, which was a huge plus as I needed to stay connected during my trip. Breakfast each morning was a real highlight—fresh, delicious, and with a great variety of options to suit every taste. The setting was peaceful, and the service during breakfast was just as excellent. Everything about this stay was smooth and enjoyable. It’s rare to find such a perfect balance of comfort, quality, and service. I would gladly return and highly recommend this hotel to anyone looking for a truly satisfying stay
Not at all – everything was beyond my expectations
Dear Valued Guest, Thank you very much for your thoughtful and generous review. We’re delighted to hear that you found your stay smooth and enjoyable, and that our rooms, Wi-Fi, and breakfast experience met your expectations. It’s especially rewarding to know that the peaceful setting and attentive service added to your overall satisfaction. Your kind words about the balance of comfort, quality, and service mean a lot to us. We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay at The Palms Beruwala. Warm regards, Dilan Bandara | General Manager
Dear Valued Guest, Thank you very much for your thoughtful and generous review. We’re delighted to hear that you found your stay smooth and enjoyable, and that our rooms, Wi-Fi, and breakfast experience met your expectations. It’s especia… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewThe beach was clean and quiet, perfect for relaxing. Breakfast had a good mix of local and Western food. Helpful staff. Overall, it was a peaceful stay with good food and friendly service.
Dear Shaun, Thank you for choosing The Palms Beruwala for your recent stay and for your wonderful review rating us highly across all categories. It truly means a lot to us. We’re delighted to hear you enjoyed the peaceful beach, the blend of local and Western breakfast options, and the warm hospitality of our team. Your feedback not only encourages us but also helps future travelers understand the experience we aim to deliver. We’ll be sure to share your kind words with our team, our true brand ambassadors who make these moments possible. We look forward to welcoming you back again soon. Warm regards, Dilan Bandara General Manager | The Palms Beruwala
Dear Shaun, Thank you for choosing The Palms Beruwala for your recent stay and for your wonderful review rating us highly across all categories. It truly means a lot to us. We’re delighted to hear you enjoyed the peaceful beach, the blend… Show more
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewmediocre, in taste and spread for the Price
Taste, Spread, restricted time provided
Dear Arun, Thank you for your kind words. I trust you had a good stay with us. We're delighted to know that our staff, cleanliness, location, and comfort all met your expectations during your stay. Thank you for mentioning the space we can improve, and we do continuously review our offerings to ensure they reflect both value and quality. Your feedback will be shared with our culinary team. We look forward to welcoming you back again soon. Warm regards, Dilan Bandara General Manager | The Palms Beruwala
Dear Arun, Thank you for your kind words. I trust you had a good stay with us. We're delighted to know that our staff, cleanliness, location, and comfort all met your expectations during your stay. Thank you for mentioning the space … Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewReviewed: 2 March 2025 · Stayed in January 2025
Verified reviewSmelly rooms, filthy gym, worrying looking air con units. Staff with no idea Decent breakfast Location right on beach Good pool area and beds
Noise!! The noise from music till 1am was completely and utterly unacceptable! The music was so loud the windows were shaking, just to please a few Russian guests Changed room twice due to damp smell
Dear Victoria, Thank you for sharing your experience. We’re glad you enjoyed our beachfront location, pool area, and breakfast selection. We sincerely regret the issues you faced, including room conditions, gym, and noise levels. Your comfort is our priority, and we apologize for any inconvenience caused. We take your feedback seriously and will address these concerns with our team to improve guest satisfaction. We appreciate your input and hope to have the opportunity to provide you with a much better experience in the future. Best regards, Dilan Bandara General Manager | The Palms Beruwala Resort
Dear Victoria, Thank you for sharing your experience. We’re glad you enjoyed our beachfront location, pool area, and breakfast selection. We sincerely regret the issues you faced, including room conditions, gym, and noise levels. Your com… Show more
Reviewed: 2 March 2025 · Stayed in February 2025
Verified reviewVery helpful staff. Rooms cleaned , twice sometimes. Great room. We’re celebrating , anniversary and birthday and they did cake as well.
We are vegetarian . Most of the food is geared for non Asians. Much less choice. People from India will struggle to find suitable food. However they took the trouble to make some dishes for us and we are greatful. We will visit again for sure. Also tgey serve beer in the all inclusive deal, Howe er no wine ? Even local stuff,?
Dear Narottam, Thank you for choosing The Palms Beruwala Resort and sharing your experience. We’re happy to hear that our team made your anniversary and birthday special, and that you enjoyed your clean, comfortable room and the cake surprise. We do offer a variety of vegetarian dishes, and our team is always happy to prepare special meals upon request, just as they did for you. Regarding the all-inclusive options, different packages offer different selections. The package you chose may not have included wine, but there are other options available at different price levels. We truly value your feedback and look forward to welcoming you again for another great stay. Best regards, Dilan Bandara General Manager | The Palms Beruwala Resort
Dear Narottam, Thank you for choosing The Palms Beruwala Resort and sharing your experience. We’re happy to hear that our team made your anniversary and birthday special, and that you enjoyed your clean, comfortable room and the cake surpr… Show more
Reviewed: 5 January 2025 · Stayed in January 2025
Verified reviewReviewed: 30 December 2024 · Stayed in December 2024
Verified reviewReviewed: 26 December 2024 · Stayed in December 2024
Verified reviewIt was an average hotel but you cannot rate it as 5 star.
Many thanks for your review and feedback. We apologies for the inconvenience caused and will make sure to take necessary steps to rectify concerns raised. Look forward to welcome you again.
Reviewed: 5 December 2024 · Stayed in November 2024
Verified reviewReviewed: 9 November 2024 · Stayed in September 2024
Verified reviewReviewed: 10 October 2024 · Stayed in September 2024
Verified reviewThe pool, beach excellent.
Many thanks for your feedback and review. The Palms values all feedback from our customers and we believe in creating positive experiences. We look forward to welcome you again.
Reviewed: 10 September 2024 · Stayed in September 2024
Verified reviewReviewed: 9 September 2024 · Stayed in September 2024
Verified reviewNot value for the money. Food and beverage and service very poor.
not bettter
Many thanks for your feedback and review. We apologies for the inconvenience caused and will make sure to take necessary steps to rectify concerns raised. The Palms values all feedback from our customers and we believe in creating positive experiences. We look forward to welcome you again.
Many thanks for your feedback and review. We apologies for the inconvenience caused and will make sure to take necessary steps to rectify concerns raised. The Palms values all feedback from our customers and we believe in creating positive … Show more
Reviewed: 1 August 2024 · Stayed in August 2024
Verified reviewIts showed 5 stars but unfortunately only 3 maximum The room and toilet dirty The smell Mosquitoes
Many thanks for your feedback and review. We apologies for the inconvenience caused and will make sure to take necessary steps to rectify concerns raised. The Palms values all feedback from our customers and we believe in creating positive experiences. We look forward to welcome you again.
Many thanks for your feedback and review. We apologies for the inconvenience caused and will make sure to take necessary steps to rectify concerns raised. The Palms values all feedback from our customers and we believe in creating positive … Show more
Reviewed: 27 July 2024 · Stayed in July 2024
Verified reviewStaff is worst full of goons....and they even hire big area goons and torture custmer...
Reviewed: 23 July 2024 · Stayed in July 2024
Verified reviewEntrance, lobby, and scrounging were so nice
The room was far below the expectation and not matching the hotel atmosphere
Many thanks for your feedback and review. We apologies for the inconvenience and will make sure to rectify the issues raised. The Palms values all feedback from our customers and we believe in creating positive experiences. We look forward to welcome you again.
Many thanks for your feedback and review. We apologies for the inconvenience and will make sure to rectify the issues raised. The Palms values all feedback from our customers and we believe in creating positive experiences. We look forward … Show more
Reviewed: 23 July 2024 · Stayed in July 2024
Verified reviewNothing
Every thing
We apologies for the inconvenience and will make sure to rectify the issues raised. The Palms values all feedback from our customers and we believe in creating positive experiences. We look forward to welcome you again.
Reviewed: 21 July 2024 · Stayed in July 2024
Verified reviewDear Guest, We apologies for the inconvenience. The Palms values all feedback from our customers and we believe in creating positive experiences. We look forward to welcome you again.
Reviewed: 21 June 2024 · Stayed in June 2024
Verified review