Reviews of The Residence 3 stars

Location

None

Air conditioning unit is effective in cooling the room. Spacious room for 3 people. The Hotel offered to store our luggage after check out which was nice. The key to the rooms feels so secure. I wasn't able to avail the breakfast but there was a balcony with tables in another floor we were led to that seems like the place for it, and it looked nice. I was able to sleep very peacefully and comfortably for the 4 nights. Hairdryer was a huge plus for me who needs one. Electric kettle was also a huge help. The washroom was narrow but efficient. I do not really need the legroom for toilet seat activities. The guard also is very nice, probably made our stay 5x better. He was so friendly. We salute each other whenever we meet. He helped us find where the nearest ATM is at night. He has all our respect.

Our shower area has a smell like nearby sewer which the exhaust could not remove, but we were able to tolerate this. The smell does not reach the toilet area and the bedroom. The hottest the shower could get was still cold. We encountered 2-3 mosquitoes throughout our 4 nights, but I don't know where they came from. Two bottles of water are given per day during house cleaning. I misunderstood the staff we met on the first day who told us that water is free.

I recently had the pleasure of staying at The Residence Hotel on Galle Road in Colombo, and I was thoroughly impressed by the outstanding service provided throughout my visit. From the moment I arrived, the staff was warm, attentive, and genuinely hospitable. Every detail was handled with care—from the efficient check-in process to the personalized attention during my stay. The team went above and beyond to ensure comfort and convenience, always available with a smile to assist with any request. Their professionalism and friendly demeanor truly made a lasting impression. It’s rare to find such consistently high standards of service, and The Residence Hotel has certainly set the bar. Highly recommended for anyone visiting Colombo and looking for a seamless, welcoming experience.

I encountered a problem with the POS machine not accepting my Sri Lankan debit card. As a result, I had to leave the premises in search of an ATM to withdraw cash, which was quite inconvenient—especially after a long journey.

Location and safety with friendly staff

Towels and other linen conditions can be considered

This is a small and cute hotel. It’s very well located, super close to all the tourist areas. Also, the price is really good. I liked this hotel a lot. The bed was very comfortable and the pillow was great too. The room has everything you need — and for me, one of the most important things: a really good aircon that doesn’t make any noise! Everything was super clean. Also, the onion cookies in the minibar (they are complimentary) were delicious! A small touch, but I loved it. The man at the reception was also very nice and helpful.

Stable WiFi was the most important for us and we got it! The rooms are really tiny, but they don’t hide it, you can see it on photos. Impressive fact is how the used a space in such tiny rooms. We even had a desk to work. They really did their best to equip the room as good as possible

A little too expensive as for me, but I guess this is a central Colombo price.

It’s clean. Imrân is very nice and patient, thanks for your service

I had a pleasant stay at The Residence in Colombo. The location is excellent, making it convenient for travelers. The service was exceptional, with Mr. Imran and the morning staff being extremely helpful, especially during check-in. Their warm hospitality made the experience smooth and welcoming.

The only minor downside was the room size and washroom, which were a bit small, but everything else was perfect. Overall, a great choice for a comfortable stay with excellent service!

Staff Imran was a very polite person and he really took good care of us.

Staff were very helpful, especially Imran, thank you

Comfy bed, amazing staff

Very pleasant stay thanks to the service of Imran. Room is clean and has enough space for 2 large backpacks. Location is great if you dont mind taking the tuk tuk to some tourist areas located further away (cost <2 euro's)

Central location - Security Guards were very friendly and helpful

Breakfast was the worst I have ever had in a hotel. Cockroaches coming from the shower drain. Very small bathroom you can hardly move. Had to ask for additional toilet paper.

The property was so clean and tidy. It was meeting the expectations. The location was easy to find.

I wish, the gust could have the access to the lift.

The hotel is well-located, with a wide variety of restaurants and food options nearby.

The receptionist is also very rude. The room we stayed in is on the third floor. It is a very bad room. This is not a residency. It is a very bad hostel. To get to this, we can go to the hostel on the roads.

Nothing very very bad waste money

I was allocated a room on the third floor which was fine with me. However, the room offered was right at the corner of the floor and adjoining to a door without a lock next to the balcony. I did not feel comfortable and ended up being up both nights. Appreciate if the front staff could be more mindful when room allocation is done in the future.

Not value for the price