Reviews of Grace
Cross Road, 22200 Nuwara Eliya, Sri Lanka
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewVery clean value for money, staff were very helpful and attentive.
Location was a bit out of town.
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewThe breakfast was very tasty and there was plenty of it. The quality of the room was good.
It felt a bit overpriced.
Reviewed: 6 January 2025 · Stayed in December 2024
Verified reviewReviewed: 2 January 2025 · Stayed in December 2024
Verified reviewVery nice, large apartment right in the centre of town with a very nice kitchen.
Only had one working space heater (which turned out to be fine since it didn't really get below about 15 degrees in the apartment). But had it got colder they really would have to sort that out. Also the front door lock needs to be made a bit better - it's a challenge to open and close and doesn't really feel secure (although there is probably no crime).
Reviewed: 28 December 2024 · Stayed in December 2024
Verified reviewRooms were nice and was comfortable
Despite the aesthetics of the room looking pretty and nice - 1) TV was not working 2) One of the bedroom lamp did not work 3) Kitchen utensils were not clean 4) Very limited plug points and some of it was not working 5) Clock was not working 6) wifi was very slow Overall the experience was not upto the expectation for the money we paid
Reviewed: 5 April 2024 · Stayed in March 2024
Verified reviewnice to have a lounge room and kitchen, fantastic location and nice clean property.
close to muslim prayers so woken very early to the loud song.
Reviewed: 27 February 2024 · Stayed in February 2024
Verified reviewLocation. Clean and spacious open planned kitchen.hot shower. Comfortable beds. But small bedroom Nice garden area with bench.
Slightly over priced. Stayed in Kandy and paid 22 dollars for luxury with balcony and roof top terrace. Probably price should be 17 dollars. Would not stay there again just based on pricing but nice place. Ps did not appreciate staff member following us in to say we had not closed the gate properly. The large gate is on rollers and is a back breaker. I may be 62 years old but keep fit going to the gym. Otherwise the guy was nice and friendly
Reviewed: 25 February 2024 · Stayed in February 2024
Verified reviewReviewed: 25 February 2024 · Stayed in February 2024
Verified reviewSeparate communal kitchen area, large comfortable room and great shower. All very clean
Some guests used the kitchen quite late at night with little consideration to us next door. Also there is a large hotel close by which had loud music blaring out until late plus lots of noise through night; dogs, call to prayer etc.
Reviewed: 12 February 2024 · Stayed in February 2024
Verified reviewLocation is perfect. Near to local markets and food outlets. Amazing breakfast was served. Caretaker was very polite and overall experience was very good.
There should be an individual power back up system.
Reviewed: 19 October 2023 · Stayed in October 2023
Verified reviewIt was sparkling clean and neat. It had self catering facilities (fridge, kettle, cutlery). Staff was exceptionally helpful and friendly. Location central.
Reviewed: 10 September 2023 · Stayed in September 2023
Verified reviewReviewed: 27 August 2023 · Stayed in August 2023
Verified reviewGood location, friendly staff, nice room. Very happy
Nothing to complain much, wash room door handle was broken, if the hotel can provide shampoo, soap and may be a kettle would be nice..
Reviewed: 2 August 2023 · Stayed in July 2023
Verified reviewstaff was really nice and location was perfect
Reviewed: 21 July 2023 · Stayed in July 2023
Verified reviewAmazing accomodation, all very new and modern. Such good value for money compared to elsewhere in Nuwara Eliya. Lovely kitchen, bathroom and bed which was very comfortable! Bohoma Istuti!
Reviewed: 2 July 2023 · Stayed in July 2023
Verified reviewIt’s clean and super comfortable.
Everything is positive.