Very helpful staff. George, from IT, in particular, was very efficient and motivated to help us with our problems with the TV set.

Stayed in August 2025

My main grievance is than when booking I actually booked at the sister hotel Avani Maseru, and was at no point informed it was closed to guests. I was automatically transfered to Maseru Lesotho instead which is nice but not walkable distance from the place I went for work and business. This caused considerable expenses for cab services everyday to and from town, as the hotel is perched atop a hill making walking there very difficult, on top of being far. It seemed not the first time this happened to costumers, although the hotel or staff never mention it when you book Avani Maseru, which is quite dishonest on their part.

It's a beautiful hotel with good amenities, friendly and helpful staff. The rooms are comfortable and clean, boasting a beautiful view of Maseru.

Stayed in August 2025

Nice and comfortable, staff are amazing

It’s a bout time you re do the carpet and wall paint in the inside. They look old and terrible.

Stayed in May 2025

Directions are incorrect on bookings.com. The carpet

The buffet was good, had a lot of options, The size of the room was big and clean. Friendly staff.

Stayed in May 2025

Nothing

The breakfast and dining views were excellent

Stayed in April 2025

Hi Booking, you are completely incompetent as Avani Maseru is closed vor renovation. I was moved to Avani Lesotho. Shame on you! Incompetent !

Hi Booking, you are completely incompetent as Avani Maseru is closed vor renovation. I was moved to Avani Lesotho. Shame on you! Incompetent !

Stayed in May 2025

Before arrival we were moved to this hotel from another hotel in the group - not good. Then had to work hard to ensure the booked room rate was honoured! Difficult to get a reliable taxi/transport. You need to take charge of if it yourself. Air conditioner is noisy to very noisy.

Good size room overlooking garden and pool.enough variety for breakfast. Food sizes are large.

Stayed in November 2024

I made some changes to my booking on Bookin. Com but the hotel did not accept them and we had to pay the full price even though only one person was staying in the room for much of the time.

Our first room was adjacent to a lift shaft where noisey repairs were being undertaken, We were moved to another room where the A/C did nor work. We were offered another room but the corridor smelt of smoke. Finally the Manager upgraded us to a nice room

Stayed in October 2024

The airport pick up and drop-off process management can be improved.

Friendly staff.

Stayed in September 2024

None

The weather was too bad but the rooms were warm and comfortable

Stayed in September 2024

The staff was amazing and very helpful, the rooms where very clean and the food was delicious

Stayed in June 2024

good

Stayed in May 2024

Everything was great except the rooms balcony was facing a big air conditioner. But this was not an issue

We were upgraded to the Avani Lesotho which was a pleasant surprise! Great Breakfast!

Stayed in April 2024

I didn't like the fact that breakfast started at 6:30 should be atheist at 6 for early check outs

Breakfast was good

Stayed in April 2024

8 year old child was given a hand towel to use, until we requested a proper bath towel. Bathroom did not have a bath mat the first day so had to step out of the shower onto the tiles. Tv remote batteries were not replaced so could not be used.

Location close to Maseru bridge border to South Africa. Next to Portuguese restaurant. Comfortable beds. Clean spacious room. WiFi. Pool section for toddlers/ small children. Friendly staff. Receptionist was very helpful in advising on sites to see.

Stayed in March 2024

too much noise from party activities during the day.

dedicated staff which was very helpful when my air-conditioner broke down. Cleanliness and excellent food.

Stayed in March 2024

The buffet breakfast at R 305, per person is poor value for money and actually outrageous.

Stayed in March 2024

Welcoming staff. Good size room with good facilities.

Stayed in March 2024

We had booked into the Maseru Avani but was moved to the Lesotho which was disappointing -: the Lesotho is too corporate and only for people on business.

Stayed in March 2024

not much option of curries/soups/sandwitches etc for vegeterians like me.

food was fresh every day. beaside view was great

Stayed in February 2024

Unfortunately, I had several problems. Water drainage in the shower and the sink was literally non-existent. I had to turn off water to let it drain to continue using shower/sink. There were ants in the room, and most unfortunate that it was in bed. Balcony door is not shutting properly and the wind sound was coming through the door shell as well as the heater/cooler equipment wall-hole. It was impossible to get any food at Breakfast after 9am; the tables were full with dirty dishes and I could hardly find a place to sit.

The room was spacious and bathroom facilities were fine.

Stayed in December 2023

Price of liquor, it's too expensive

I enjoyed swimming area and the staff was so friendly.. Ooh and the breakfast was just jummy.

Stayed in January 2024

The food and drinks prices are highly abnormal. Please price your lunch, dinner and alcoholic beverages reasonably please. I took the liberty of visiting your casino and was charged R50 a can of beer. This is ridiculous!! The more you price reasonably, the more you will attract more patrons. Your lunch and dinner is also unreasonably priced hence people will prefer to go eat outside. You are losing business to other business entities that are playing in your weakness. Trust that these comments will be taken into consideration and viewed as constructive criticism with a view of helping you to improve your service.

I really loved the cleanliness of your facilities. The rooms were kept clean at all times. Well done to your ladies that kept our rooms clean. The breakfast was out of this world. Great breakfast variety. The ladies preparing the food were very friendly and the food that was prepared especially fried eggs, wow!! My wife and I really enjoyed your breakfast. The breakfast area was also well decorated and clean, everyone serving breakfast was excellent and all I saw was team work and this is highly appreciated. I will definately come back again for the third visit. Keep up the good work everyone!!!

Stayed in December 2023

I was convinced with a lot of the things I experienced, it is a place that I would be quick to recommend to anyone.

The breakfast was delicious with a lot of variety to choose from. The location is very central and conveniently located close to shopping malls and other facilities to make one’s stay memorable.

Stayed in October 2023