Reviews of Wake Up Belval
Apartment 202 8 Rue Le Bataclan, 4374 Esch-sur-Alzette, Luxembourg
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Reviewed: 22 November 2024 · Stayed in November 2024
Verified reviewReviewed: 19 November 2024 · Stayed in November 2024
Verified reviewBig space, clean, perfect location
Keys pick up in a completely different location, taxi distance from the place
Reviewed: 13 November 2024 · Stayed in November 2024
Verified reviewHet terras was een fijne extra.
Reviewed: 7 November 2024 · Stayed in November 2024
Verified reviewReviewed: 7 November 2024 · Stayed in November 2024
Verified reviewEmplacement, parking, contact avec collaborateurs, l'appartement impeccable, la super terrasse...
Rien
Reviewed: 30 September 2024 · Stayed in September 2024
Verified reviewThe apartment is exactly how you see it in the pictures and is well equipped with all sorts of comforts. It's very silent, despite construction works just in front of the building, and well lit with natural light. WiFi is fast and easy to connect to. There's a big TV screen from which you can watch most common streaming services and listen to music as well. The apartment is a few steps from bus stops and a few minutes from the train station, so very easy to move around. Plus, it has a parking spot in case of need. Contacting the property is easy and they are fast in responding, always available.
The kitchen could be a bit more equipped with a kettle and a few more pans and casseroles, also something for baking and some tupperware containers. But it's perfect for those who only need it for coffee and take-outs. The little roofed terrace and the blinders could do with a better cleaning. The common entrance door and hall could also do with better and more frequent cleaning.
Thank you so much for your detailed review! We are always evolving, just like our clients, to ensure we provide the best service possible. We're glad you enjoyed your stay and found the flat comfortable, well-lit, and well-connected. We appreciate your feedback regarding the kitchen equipment and cleaning, and we’ll certainly take this into account as we continue to improve. Your suggestions are valuable to us, and we hope to welcome you back soon for an even better experience. Kind regards, Bruno Guerra Your Management Team
Thank you so much for your detailed review! We are always evolving, just like our clients, to ensure we provide the best service possible. We're glad you enjoyed your stay and found the flat comfortable, well-lit, and well-connected. W… Show more
Reviewed: 30 July 2024 · Stayed in July 2024
Verified reviewLovely large New property above super market, covered balcony
Keys to parking did not work, no offer to fix this over 2 night stay, no free street parking during week. Staff should check supplies - no soap at all, no dishwashing detergent, no dishwasher tablets, linen not prepared for sofa bed. Expensive for how far from Luxembourg.
Reviewed: 23 July 2024 · Stayed in July 2024
Verified reviewnothing
Unfortunately, my experience was very disappointing and did not live up to the standards promised in the property description. Problems encountered: 1. Late check-in. 2. Lack of cleanliness and maintenance, as there is dust everywhere. 3. The coffee maker was not working and there was no water kettle. 4. Lack of basic supplies such as soap and a proper toilet paper holder. 5. The covers are not clean. 6. The property owner’s failure to respond despite multiple attempts to communicate. 7. Misleading information about the presence of air conditioning and fan, as neither was present, which caused discomfort due to the 30 degree temperature. In addition to the annoying sounds and prolonged construction site and heavy machinery Despite these serious issues, I have not received any help or solution from your support team. I request a full refund of the booking amount and compensation for the distress and inconvenience caused.
Dear Guest, Thank you for taking the time to share your feedback with us. We deeply regret the challenges you faced during your stay and the distress it caused. Your experience is far from what we strive to provide, and we sincerely apologize for not meeting the standards promised. We acknowledge the multiple issues you encountered and understand the frustration and disappointment these have caused. The extreme weather conditions and ongoing construction have indeed posed additional challenges, particularly with the unexpected heat wave. We understand that these factors exacerbated the discomfort during your stay. We are committed to addressing these concerns and improving our services. To that end, we are reinforcing our cleaning protocols and maintenance checks to ensure that such oversights do not occur again. Additionally, we are working to improve our communication systems to ensure timely and effective responses to our guests, despite our contact availability being limited to 6pm during the week. Despite these setbacks, we are dedicated to turning this experience around. Your feedback is invaluable in helping us enhance our property and services. We are confident that the improvements we are making will ensure that future guests have a much better experience. As a gesture of goodwill and to demonstrate our commitment to your satisfaction, we would like to offer you a 50% discount on your next stay. We hope you will give us another opportunity to host you and provide the exceptional experience you deserve. Thank you for your understanding and patience as we work to resolve these issues. Best regards, Wake Up Short Term Rentals
Dear Guest, Thank you for taking the time to share your feedback with us. We deeply regret the challenges you faced during your stay and the distress it caused. Your experience is far from what we strive to provide, and we sincerely apolog… Show more
Reviewed: 14 July 2024 · Stayed in July 2024
Verified reviewLocation, and everything
The bed could been bigger and more firm with more pillow
Reviewed: 16 May 2024 · Stayed in May 2024
Verified reviewVery good location, bright and comfortable apartment.