The property stayed in contact from my initial booking through checkout. They made us feel at home, made reservations and recommendations, and provided a lovely breakfast. Very relaxing after long hours of tourism

Stayed in July 2025

The location is not convenient to foreigner like me. Car cannot be reached at the door and Fes Medina is like a maze to foreigners. Yet the Riad managed to get someone to carry my luggage from car park which is like 10 mins away, though the man is asking quite a lots of tips which I think it's the responsibility of the Riad which make sure we can reach the property easily and comfortably. The lighting in the room is quite dim to me. if one more table is placed in the room, it would be better and sockets is not very straight forward to use.

Staffs are super nice and attentive. Basically, makes me feel like home. To my surprise, the hotel offer free drying service so long as I wash my clothes which is convenient. The place is authentic and gives me a sense of Moroccan. I have dinners and breakfast at the Riad and they are good. The staff Younes is super nice, friendly and attentive, takes care of my almost everything. All in all, this is a feels like home Riad. The girl at the front desk is also very helpful as well ( I forgot her name). The cleaning ladies are so helpful, helping me dry my clothes and give back to me on the same day. And they keep my room very clean as well. And the pool is super nice and decors of the whole Riad is very traditional and authentic. The little garden just in front of the room is a shared place and actually I can use any places within, which one feels like home.

Stayed in July 2025

All was great.

The aesthetics and authenticity of it. Staff were very welcoming and extremely helpful. We asked for tons of help and they were more than happy to support us.

Stayed in June 2025

Nothing really. I've seen bad reviews regarding stairs. I agree the stairs were a bit steep to navigate at times, but every building I entered in Fez was the same or even worse. For me, it only added to its authenticity and charm.

The location inside the medina, close to the Blue Gate, restaurants, taxis, tour pick ups, cash machine, etc but also within walking distance of the depths of the medina (tannery, mausoleum, madrassa, etc). It's very easy to find once you get your head around its location within the medina. Very friendly and accommodating staff, always eager to help. Beautiful riad with different areas at different levels to just sit and relax, listening to the water fountain that sits at the centre of one of the courtyards. It also has a lovely roof terrace where breakfast is served every morning. Our room was on the 1st floor and had a lovely balcony overlooking the main courtyard. Courtesy water, dates and nuts awaited our arrival. Breakfast was limited to a traditional Moroccan but it was still nice.

Stayed in May 2025

Rooftop was closed for renovations It was my 50th birthday but the hotel did nothing extra for me 😞 although they did help transfer baggage to our new Riad which was extremely helpful.

Beautiful interior decor and very well appointed rooms. Lovely place to have a mint tea. Very welcoming staff.

Stayed in March 2025

Everything perfect, enjoyed my stay at fes. Kind staff also !

Stayed in March 2025

It would be hard to find on your own for the first time (especially if it’s your first time in Fes and you have luggage) so just make sure you ask for help carrying bags to the hotel. After that it should be easy to get around.

Location was perfect for the medina and the property was beautiful! Each room is unique & the details in the architecture were amazing. The service was exceptional, the dinner our first night was especially amazing! Highly recommend the chicken tagine. We felt safe the entire time and they even packed us breakfast to go when we had to leave early our last day! Overall a great stay.

Stayed in February 2025

The value for the money of the extras, food and beverage, does not compare with what you can find around town.

Very pleasing to the eye, traditional with a touch of class. The staff is extremely nice and welcoming, always smiling and prompt to meet every request.

Stayed in January 2025

The location in the Medina was superb and the rooms/interior were very beautiful. The staff was also extremely friendly and helpful from organizing drivers to helping you find your way in the Medina!

Stayed in October 2024

None

Everything was so good. Really love this place

Stayed in September 2024

The bed in our room was too close to the wall, a little hard to get through but not a big deal

Very beautiful! It met all my expectations for Morocco raid. Welcome cookies are delicious. All stuff is professional and friendly. The Beef and Apricot Tagine is the best one that I ever had in Morocco.

Stayed in September 2024

Best option of individuals and also big groups . We was 12 persons everything was well done. Amazing staff . You dont neet to think they will do everything for you. Thank you so much from me and 12 of my clients

Stayed in May 2024

Lots of steep stairs- but I imagine all the structures in the Medina are built the same way.

The riad was absolutely charming. The location is perfect if staying inside the Medina during your stay. Hassan, Rachid and Mohammed were very attentive to our needs and always ready to help.

Stayed in May 2024

I was fine with this but if you have issues with stairs, this is not the place for you.

This place looked just like the pictures! And the staff were amazing. Rasheed and Hasan were attentive, friendly and ridiculously helpful. Truly appreciated their care in doing anything they could to make our stay better. My sister had an issue in her room and they immediately moved her. And when they found out it was her birthday, they took the initiative to decorate her room as a special surprise. Breakfast on the rooftop was also amazing with great views of the Medina.

Stayed in May 2024

Kindness and staff

Lovely Riad with stunning decoration and furniture . Staff amazing helpful and polite helping for everything . You feel at home .

Stayed in May 2024

Nothing!

Exceptionally beautiful property in a tranquil location in the “old Medina”. We loved how friendly, helpful and attentive the staff were. Especially Mohamed and Hassan and the other young man at breakfast. The team also arranged to have a driver pick us up from Casablanca as the trains were full. And Nourdrine, the driver, was fantastic as well. Lastly, Mohamed organized a half day tour of the Medina with Hassan who was terrific. Definitely high on our stays in Morocco!

Stayed in April 2024

Nothing

Really charming Riad, beautifully decorated, and in a great location. Staff could not have been nicer or more helpful. I hope one day I can return. I can't speak for other options in Fez, but I can say I am more than happy to recommend this one, stay here you won't be disappointed.

Stayed in April 2024

Everything was more than perfect.

The people working there were all more than willing always to help us, treat us with kindness and smile and make our experience unique.

Stayed in April 2024

Breakfast was wonderful and made to order. The eggs with beef was awesome! The location could not have been more perfect and the staff were friendly and helpful. We are already planning a second visit!

Stayed in January 2024

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I loved the riad sultana vibes ✨

Stayed in October 2023

The hotel was beautifully decorated. The rooms were large and the beds were comfortable. We enjoyed breakfast and a delicious dinner on the rooftop terrace. The staff was very nice.

Stayed in September 2023

Very nice traditional riad, with all comforts and very clean. The staff was always ready to help and efficient. Also a very good traditional dinner on the rooftop!

Stayed in July 2023

improve the breakfast choices.

exceptional stay, you won’t have it in another hotel.

Stayed in April 2023

It is nice place, quite and full of culture. the surface was excellent

Stayed in May 2023