Started with the room which wasn’t what I expect for a 4 star hotel , I know the hotel it’s a very old but the rooms could be renovated but , the other issue was the lifts, you have to wait for longtime especially if you stay in top floors and I think it’s because the hotel is busy so if it’s possible to void the high season in this hotel would be better

The staff were very helpful starting from the receptionists, concierge Ismail, Ouarda the house keeper (very helpful), Amina and the other staff at the breakfast restaurant I wanted to thank everyone that support us during our stay

Stayed in August 2025

No maintenance, below average cleaning and food .

Location

Stayed in August 2025

The room was not very clean when we arrived and things like toiletries and coffee pods were missing. The room was “premium “ but the furniture is not great quality. The lifts are very slow and rickety and we got trapped in one for about 20 mins with no communication from staff about what they were doing to help. This was a frightening experience.

The location is fantastic and the view from our premium sea view room was brilliant. The swimming pool is a great size and the animation team were very entertaining! Most of the staff were lovely and worked so hard. The breakfast has a good selection and the bed was very comfortable.

Stayed in August 2025

Found the hotel to be average but we enjoyed our stay. Unfortunately, my partner got bitten by bed bugs which was unacceptable and unpleasant. We would stay again, but we would be inspecting the bed with a fine-tooth comb. Hotel is in a great location.

Location

Stayed in July 2025

The lifts, Took far too long to arrive,should have more lifts,

Staff Cleaning Location

Stayed in August 2025

Room service is a bit sloppy, they would collect the towels in the morning but then would not return them till evening, sometimes as late as 7-8pm, so if you spend a day by the pool, and then planning to have a shower and head out for dinner, you might have to manage with no towels!

Great location, just a short walk, from the beach and bars and restaurants.

Stayed in August 2025

Rooms are good size but not very pleasant, outdated. Rest are very good.

Rooms are bit outdated (style and state, comfort, etc.) Breakfast is good location is excellent. They have swiming bar, etc. which are good as well. Overall it is value for money.

Stayed in August 2025

No

I was very pleased with the staff. Everyone was kind and attentive, and they genuinely cared about the guests' comfort one of them here name like my my name IKRAME.

Stayed in July 2025

They did not set up the third bed or provide enough towels or bedding. The gym was broken The hot tub was not heated

Lovely staff. Comfy bed. Good view.

Stayed in August 2025

It was only medium clean .. the towels smelled weird we couldn’t use them .. the fridge was not clean .. it was too expensive for the value

The view was amazing .. like on top of the city especially at night magical .. the bed was super comfortable

Stayed in July 2025

Small room

View

Stayed in August 2025

Breakfast options are limited to the local palette. Formica furnishings were dated and the toilet fittings were not secure. Limited power plugs in the rooms. Noise pollution from the neighbouring hotel.

Availability. The suite option. Good views. Central location. Helpful staff.

Stayed in August 2025

Cues for fried eggs

Location

Stayed in July 2025

Breakfast was excellent with great variety.

Stayed in July 2025

No iron Microwave far away Tiles on the floor my son had a fall. No mat in the bathroom so dangerous for children and elderly

All good. No problem . I didn’t get what I requested for but staffs were good and respectful

Stayed in July 2025

The room wasn't updated enough as in modern features ... usb accessible ports.... and newer furnishings

Fantastic location and views, no doubt...... Pools were great ....BREAKFAST WAS AMAZING.... the room size was good but a bit outdated....

Stayed in July 2025

L'ascenseur

La situation de l'hotel / espace piscine / restauration/Mini club

Stayed in June 2025

No information provided about the pool towels, where the Gym was located & Hours .. pools times, amenities & activities in general.

Great place , breakfast buffet was a shining star, room s slightly outdated and needed some TLC

Stayed in June 2025

Although rooms were clean, towels were taken for cleaning but not replaced straight away. Sometimes not for a few hours. Had to ask for towels on 2 occasions.

Location was good, steps up from beach were a bit tough (all 110 of them)! Pools were clean and not too busy.

Stayed in June 2025

The food was ok on the first night but poor on the second night. Salads had been reused and there was less food available. For people coming from the UK they need to have puddings after the meal not Moroccan afternoon tea biscuits. The towels in the room were very old and to be replaced. Although there was a kettle in the room there were no teabags or coffee saches provided.

All staff are very good especially the restaurant and reception staff who are very helpful.. The room was excellent with a nice view. The room attendant was friendly. I stayed on the 10th floor which had an excellent view. The restaurant had a nice atmosphere. There was music on the first night with someone singing and playing the Oud (Lyre) which was very nice.

Stayed in May 2025

WiFi was abit slow on the higher floors

Breakfast was good Room was comfortable and clean Location was good

Stayed in April 2025

Most of the other staff are grumpy

Good hotel , male room cleaner was great

Stayed in May 2025

The elevator was tooo long my wife and I was waiting 15min for the elevator to come there is 3 elevator 2 of them working and 2 doesn't work , I met many tourists have same issue

The hotel was perfect I didn't expect will be like that, close to the beach and only 40 minutes to.taghazout beach. We will come back soon in summer time

Stayed in May 2025

Location fantastic, staff and reception good special thanks to Oussama, our room keeper, he was very good at his job and very polite,and to Muhammad at the restaurant very helpful, kind and fun,the hotels best asset.

Stayed in May 2025