The one tiny thing that didn't meet expectations was the weather for our sunrise hot air balloon! Cloudy and overcast wasn't planned. This just shows how much of a good time we had.

I booked this stay for a surprise 30th birthday present for my partner. I contacted the company regarding some questions about the stay, recommendations for food, tourist attractions and any activities that I thought we may like. I was greeted with fantastic customer service from Nadia. She was brilliant throughout the lead up to our trip, answering any questions that I had and even giving up to date weather forecasts! Nadia also helped me book a surprise Hot Air Balloon ride on the morning of my partners birthday, which was unreal. The staff at Angsana Heritage were also wonderful. The manager met us from our drop off, carried our bags and walked us a few minutes to the location from a busy area. They provided us with a mobile phone for our stay, to use for google maps(which was very much needed!) and also to contact them if we had any issues returning to our Riad. Such a thoughtful touch. The traditional Moroccan breakfast was very good, again service was very attentive and welcoming. To top it off the night porter even surprised us with a birthday cake once we arrived back from dinner for my partner, very unexpected but appreciated! To my surprise, Nadia came out of her way on the morning of our departure to walk to our Riad and introduce herself to make sure we had an enjoyable visit and stay with them. Wonderful to meet such a kind young lady. The Riad itself was incredible. The architecture and detail was second to none and so much more than we expected. Cannot recommend staying here enough.

Stayed in April 2025

Water pressure was a bit low, but we were warned about this at check in as it was due to a water shortage. Also the shower was slow to drain with water pooling- we did not mention this to staff. Since the rooms surrounds the in house restaurant below, there can be some noise from diners/music, but it is quiet by 10pm.

Location was excellent. It's down a quiet alley, just a few minute walk to the medina. Our room "Melleh" in the main riad was beautiful. Richly decorated and a huge space which was excellent for a 6 night stay. We enjoyed the aromatherapy scent of the day. Housekeeping was great. The breakfast was filling and the service staff were wonderful. The hotel can arrange pick up/drop off from the train station which was very convenient. I would 100% definitely recommend a stay here. The medina can be exhausting and it was so lovely to return to our room at the end of the day.

Stayed in May 2025

Lack of variety at breakfast although freshly prepared and tasty

Very welcoming .Rooftop area nice and relaxing. Friendly helpful staff. Very good housekeeping and a well run riad.

Stayed in March 2025

It would be quieter to have a room on the levels above the ground floor, just because breakfast is served from 7.30am on the ground floor, but this did not mar our stay in any way.

The entire staff team were friendly and provided exceptional service. We felt extremely welcome and nothing was too much trouble. Our enquiries were answered quickly before we arrived. The staff helped us with luggage from the taxi to the Riad as it is inaccessible by car, provided a welcome tea and sweet treats on arrival, assisted with restaurant bookings , even escorting us to one and let us check out an hour later than due. The room was lovely, spacious and immaculate, decorated in true Moroccan style. There was a daily change of essential oils provided to burn in the room and a lovely gift of a mini tagine. Breakfast was absolutely delicious comprising of fresh fruit salad, freshly squeezed orange juice, a variety of breads, cakes & pancakes, jams, choice of egg dishes and fresh tea and coffee. The staff also made a delicious and unexpected birthday cake for my husband, which we both really appreciated. Thank You.

Stayed in March 2025

It was difficult to find, and very stressful arriving in the Medina.

This is a very high quality Riad, and we were looked after by the staff very well. Our room was beautiful, and the food and service were first class.

Stayed in October 2024

We were not happy about having to walk through a building site to get to and from our riad. I mean literally walk through it.. piles of rubble lined the walls of the narrow street and the wooden scaffolding above looked very precarious.. Whilst we understand they need to repair the damage done by the earthquake last year we question letting guests stay in accommodation next to these repair works. We asked to be moved to the main Riad but there was no availability.. 3 of the riads are accessed by the street with the building works referred to so we were not alone traversing the cement mixing etc!

The staff were both polite and helpful and the accommodation itself was exactly as described.. we enjoyed our traditional breakfasts in the courtyard of our riad, and Mohammed our waiter looked after us extremely well. I cannot fault the staff or the accommodation..

Stayed in May 2024

Location is a little out of the way but still felt safe, bit noisy because local neighbourhood. Not enough tables for breakfast

Breakfast was amazing. Staff helpful with directions. They gave us an phone with data meaning we could use googlemaps which was an amazing help. Room was great

Stayed in March 2024

Be aware that there are sometimes drain smells and you need to leave windows open for a while. We stayed in Lydines which is about 15 minutes walk from the other riads. There was no restaurant or bar at Lydines but this wasn't a problem because the 5 star Almaha hotel is just around the corner. Nevertheless, the hotel is well located in the Casbah and an easy walk to the main Fnaa square.

The staff were very helpful. Let them take you to meet taxis since they cannot get to the door. The breakfast was good and filling. The beds were comfortable.

Stayed in April 2024

More toilet facilities

Very traditional and clean.

Stayed in March 2024

There isn’t much to dislike

Excellently located near a convenient taxi drop off point, not something every riad can claim in the Medina. Not far from the Bahia Palace it was in easy walking distance of much to see. All the staff were friendly and very accommodating, nothing was too much trouble. From the arrival tea and cakes through to the checking out everything was done with a smile. The riad we stayed in, Firdaus, was immaculate in the public areas as well as the rooms. Peaceful, calm and relaxing. The spa was excellent offerings range of treatments and massages.

Stayed in February 2024

Our stay at Riad Bab Firdaous within the Angsana Riads collection was nothing short of perfection. The attention to detail and guest satisfaction was evident from the start. Facing an adapter hiccup upon arrival, the staff swiftly provided a solution, exemplifying their commitment to guest comfort. The thoughtful provision of a phone for the duration of our stay showcased their dedication to convenience. We indulged in a couples Hammam and massage, a truly 5-star experience leaving us thoroughly rejuvenated. The included breakfast was not only delicious but also served with impeccable hospitality. The strategic location, merely a 7-minute walk from Jma el Fna and a 5-minute walk from Bahia Palace, made exploring the surroundings effortless. With essential amenities like a taxi rank, ATM, and pharmacy within a minute's reach, the Riad Bab Firdaous ensured that every guest's needs were met seamlessly. In essence, our stay was characterized by exceptional service, luxurious amenities, and a prime location, making it a memorable and delightful experience.

Stayed in December 2023

Nothing negative.

Delightful Riad and a sanctuary from the hustle and bustle of the town. The staff were very courteous and friendly. Really liked the top roof balcony for the views and a relaxing area for a quiet time.

Stayed in October 2023

Beds were really hard - not comfortable to sleep in. One room was supposed to be a twin for the kids but they gave us 2 doubles so one had to sleep on settee ☹️

Great staff, fantastic breakfast, great location

Stayed in August 2023

Very warm in the common area where food is served. There wasn't always a fan available when dining. It would be nice to have the same type of air conditioning that is in the rooms in the common area as well. That would make it more comfortable and inviting.

The hospitality, the staff, and the room!

Stayed in July 2023

Wonderfully architecture, friendly staff , who made us feel like home, exquisite food in the restaurant 😋 und one of our best massages in a lifetime at the spa. Thank you for those very nice days!

Stayed in June 2023

Dim lighting for bedtime reading but we moved a lamp so we could read.

Great location, warm welcome, copious breakfast, nicely designed rooms in an old riad.

Stayed in April 2023

limited natural light and fresh air

well maintained and decorated.

Stayed in April 2023

The excellent service started at the reception and went all the way through to the cleaning personnel

Stayed in April 2023

There was nothing we didn't like about Riad Angsana

We had a wonderful stay at Riad Angsana. It was so spacious and comfortable, The head receptionist: Mohammed was exceptionally informative and helpful. He spent quality time with us to care for all our needs. The breakfast was extremely good. The location was in the middle of the Kasbah so was local to shops and restaurants.

Stayed in March 2023

I loved the architecture of the riad, it was beautiful and felt traditional. We felt very welcomed as everyone was really nice. Location was perfect, right in the city center.

Stayed in March 2023

It’s not well isolated, we could hear all the noice form the street and other rooms

Really helpful and nice stuff, good breakfast and great location !! The room was clean, bed comfortable and there is an AC

Stayed in March 2023

Only negative thing was the water pressure in the shower, it took a long time to wash the hair. Another thing that could make it even better would be to have extension cords by the beds, we had to unplugg the bed lamps in order to charge our phone. No problem but that would have been a really great thing to have.

Super nice and helpful staff that went above and beyond. Breakfast was amazing, so fresh. We defenetly would recommend this to others.

Stayed in February 2023

Quiet and beautiful building. Absolutely excellent service. Probably the best breakfasts we have ever had.

Stayed in February 2023

We loved Angsana Riad. The room was very cozy and with extremely comfortable beds. The breakfast was delicious and we had the opportunity to try local specialties and pastries all homemade and fresh. Excellent location in the Medina. Every single person that work there was very nice and friendly. We had the chance to know Nadia, who helped us with a booking issue and solved it perfectly coming towards our request. We will and already have recommended this riad to our friends/ family because everything was smooth and really made us have a perfect weekend with our friends in Marrakech. Will be back for sure!

Stayed in January 2023