There is no air conditioner in the bathroom, which makes it very uncomfortable

Stayed in June 2025

Air con was marginal in bedroom and didn’t work in other room…. TVs didn’t work… fridge was hard to get to behind two beds….it was very noisy at night… windows had to be shut

The location was perfect…. Such an easy walk to the square and Medina

Stayed in May 2025

The shower douche had to be held with the hand which is not very comfortable.

great location, very close to the medina madness but far enough so the rooms are not noisy. Easy to walk around from here, easy to grab taxis and arrive to the front door from the airport. It felt very safe walking alone as a woman at night.

Stayed in February 2025

Brighter lightbulbs

We were there in midwinter and dining room slightly too cool.

Stayed in January 2025

Some small things in room can be fixes, but it’s not big problem

All was great! Superb Location, clean ant cosy. Good stuff. Good wifi.

Stayed in February 2025

The WiFi was intermittent and both televisions in the room did not work.

Location, decoration, staff.

Stayed in February 2025

It is older so the doors and locks will need getting used to. Also water bottles were only provided once and there were no Kleenexs.

Overall, the staff was very helpful and attentive and made our stay more enjoyable. Shout out to Ayyoub, the morning receptionists, and the cleaners and concierges. The rooms were cleaned regularly and the breakfast and bathroom were amazing. It’s also super close to all the attractions and right beside Koutoubia.

Stayed in December 2024

-tv not working in all rooms

-Very good location -Good and helpful staff -authentic

Stayed in December 2024

Restaurant food is not good.

Location

Stayed in December 2024

-It's advertised as a 5 star accommodation but it doesn't meet such a standard, e.g. it is not possible to order any food to the room and the tv doesn't work in any room (as explained by staff) even though the description says "cable tv" -There is no proper system to track hot drinks orders and charge them to the room. Bar/restaurant staff just write by hand notes to pass to reception if paying by card so we opted to pay in cash after the first time. This however results in no receipts being given and on the last night we were accused of not having paid for 2 coffees which we had paid in cash already. When we asked when it was we didn't pay we were not given answers and we were interrogated about our movements so that we provide dates or times and their answer kept changing. -There was no actual daily cleaning, just moving our towels around, making the bed and emptying the bin. -Located in a very polluted spot in Medina. We both got nose and throat pain and irritation from the fumes. -Quite unstable Internet connection being reset often.

Beautiful big bathroom, upon arrival staff were friendly taking the suitcase upstairs. There was flexibility with cleaning staff about times of replacing towels although there was a bit of a misunderstanding about it (expected when there are 3 languages involved). Staff generally easy going and discreet. Although the breakfast buffet wasn't amazing, the a la carte options were very tasty, especially compared to many other restaurants we tried in Marrakech.

Stayed in December 2024

Problems trying to get the toilet to flush, broken shower fittings

Helpfully staff comfortable be , spacious room.

Stayed in November 2024

There wasn't much we didn't like. If we were being picky, I would say the breakfast, although fresh and plentiful, could have been more varied, perhaps some more fresh fruit. The shower was hot, but the pressure, although ok, could have been better. However, these were only minor things and did not bother us. Overall, the riad was very good.

The location of the riad was excellent as we could easily walk to the medina and the main square. The riad had a lot of character, a great terrace where we had breakfast, and the staff were very helpful. We loved the riad and had a lovely stay.

Stayed in November 2024

Rooms and common areas very dark

The location of the Riad, easy to reach by car and close to the Medina and Kotoubia mosque to reach in few minutes on foot. The place was cleaned and friendly staff. Terrace at the top with beautiful view of the minaret.

Stayed in November 2024

Location

Excellent location No bar available.

Stayed in September 2024

Tv didn't work, no lift, air conditioning struggled a bit no tea or coffee in rooms

Great location close to the main square. Comfy bed

Stayed in September 2024

AC is weak and the room was very hot we probably would have struggled if we stayed for more then 1 night It's pretty warn out paint peeling and fading Shower nozel was not working well not much water coming out

Nice size room The Riads courtyard is beautiful Nice roof top chill area though didn't have time to use Comfy bed Close to madina and katoubia mosque

Stayed in June 2024

The bathroom smells bad

Stayed in June 2024

At the beginning there was a misunderstanding, even though we booked several rooms long time ago, as soon as we arrived they tried to move us to other hotel and say that our booking was cancelled. But at the end we managed to solve it and stayed at Riad Marrakech.

Great location. Helpful staff, they helped us with printing some of our documents and finding a taxi. Served a delicious tea. Always smiling. Rooms are clean, spacious. Breakfast was delicious.

Stayed in April 2024

Unfortunately, the wifi here is very terrible especially on the second floor and rooftop.

I have never been to a hotel where staff are this nice before. Everyone is so caring and loving, I was welcomed like a part of the family. The receptionist Umaimah is just the best when it comes to hospitality and Umar at the rooftop kitchen made me feel like I’m at my house.

Stayed in June 2024

The riad is in a good location for public transport (the bus stop is right next to the building - easy travel from the airport). It is next to Koutoubia mosque which makes it easy to navigate in the area. The staff were very friendly and helpful with information about the city.

Stayed in May 2024

The hairdryer was not functioning, bathtub was not draining well, basic breakfast, the safe-deposit box was not working ,the door lock was very old .

Location very central, comfortable big bed, quiet room( needed in Marrakech ), clean room.

Stayed in May 2024

The pool was unusable as had tadpoles in it and was dirty. Limited drinks available

Great location , the staff had prepared the room beautifully as we were very birthday. Clean room water on arrival

Stayed in April 2024

It desperately needs a top to toe refurbishment.

Convenient location for visiting the medina and Jma el Fna on foot.

Stayed in March 2024

The breakfast can had more option

The location

Stayed in March 2024