Reviews of BCK Art Riad
Rue Bab Doukkala ,Derb Lhajra N46, Medina, 40000 Marrakech, Morocco
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGreat location
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewI had a fantastic stay at Bck Art Riad. The location was perfect right next to Bab Doukkala, which made it very easy to get a taxi to and from the riad. It’s also ideally situated close to Gueliz while still being in the heart of the old medina. The riad itself is truly one of a kind more like a living art gallery with pieces from different artists throughout the space. It created such a unique and inspiring atmosphere. Our room was beautiful, spotless, and had its own balcony with an amazing view. The hosts were absolutely wonderful – the service was outstanding from beginning to end, honestly the best hospitality I’ve ever experienced. I can wholeheartedly recommend Bck Art Riad to anyone looking for a unique and memorable stay in Marrakech! 🌟
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewHonestly, I didn’t feel that hospitality was the strongest point, but we still enjoyed our stay and overall experience at the Riad
I was surprised that no one mentioned the location is not accessible by car, as the house can only be reached on foot. While I personally don’t mind walking but the path goes through local souks where the smell of raw meat can be a bit unpleasant
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe artwork was absolutely incredible in this Riad and the abundance of colour was truly beautiful. The team were so friendly, welcoming and the hospitality amazing, especially Mr Halim!
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewI like the paintings and art and the staff are welcoming and accomodating!
Would be better if there is cooking water heater,tea or coffee and hygiene stuff like tooth brush,tooth paste and sleeper as usual for a hotel with the value and the prices of the rooms.
Dear April ], Thank you so much for your kind words and for taking the time to share your experience. We’re truly delighted to hear that you appreciated the art and atmosphere of our Riad, and that you felt welcomed by our staff — your comfort and satisfaction are always our top priorities. Regarding your suggestions, we truly value your feedback. We’d like to kindly mention that tea and coffee are available in the room for your convenience, and toothbrushes and other hygiene items are always available upon request. Our dedicated team is present every day and always happy to assist with anything you may need — just let us know, and we’ll do our very best to make your stay as comfortable and enjoyable as possible. We hope to have the pleasure of welcoming you again soon, and we send warm regards from all of us here at the Riad. Best wishes bck art riad
Dear April ], Thank you so much for your kind words and for taking the time to share your experience. We’re truly delighted to hear that you appreciated the art and atmosphere of our Riad, and that you felt welcomed by our staff — your com… Show more
Reviewed: 13 June 2025 · Stayed in May 2025
Verified reviewI stayed with a female friend and the experience for us was second to none. We were received at the airport via taxi arranged by the Riad (highly recommend if you don't speak French or Arabic). The property is stunning, felt safe, was in close proximity to everything. We walked about 15-20 minutes everywhere and felt totally safe. Don't talk to people who pretend on the street to say they know you from the Riad, they don't (unless you actually have seen and know them lol). Everyone at the property was kind, warm and welcoming. The food there is also amazing! The pastilla was delicious, breakfast was great, and everything is so easy on the eyes from the design to art all over. We had a hamman treatment that was blissful as well. Coming back to smiling staff and a beautiful property was a breath of fresh air after a long warm day of walking and touring Marrakech. We also booked two tours from the Riad and they were worth every penny. Our stay would've been much different had it not been for choosing this Riad because of the staff. It was a combination of the people mostly and the beautiful property. We will be forever grateful for our experience.
We loved our entire experience.
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewIf I’m going to be totally honest I have very mixed views on this Riad. I’d like to start on the positives and mention the great staff. Always smiling and happy to help, which was lovely and we felt very welcomed. When we first came into the Riad we felt WOW it really did look stunning at first sight. There is beautiful artwork around every corner and lovely decor. Unfortunately we then realised the Riad is a little worn and everything seemed disorganised. There is a great restaurant a short walk away called Cafe Arabe where we spent most nights watching the sun set & having amazing food, which I would highly recommend.
LOCATION - The location isn’t the best. We’re familiar with Marrakech, having been before but this is in the food market area at the back of the medina where they are butchering livestock (chickens) visible on the street. You can smell raw meat all around and there are a lot of flies because of this. I understand this is the local way, but some may find it offensive. ARRIVAL - When we arrived the manager tried to sell us trips etc…honestly it’s a little too much on arrival. We were seated and had to look at brochures of trips, the Riads menu etc…I get it, but please let us just get to our room after a long day travelling. THE ROOM - Initially the room looked lovely but surprisingly small given the measurements on booking.com. We stayed in room 4 and the tv was on the wall in a position where you couldn’t even walk past it without banging your head or shoulder. There was no iron in the room or infact the whole Riad, however the manager did kindly rush a few of our items to a laundry outside on the street to get them ironed for us which we were grateful for, so please note there is no iron, but great hospitality. The room was a bit worn, with a peeling faux leather headboard and stains on the rug etc…stains around the bed base, marks on the walls etc… I don’t think you can blame housekeeping as all other aspects of the room were kept clean with towels every day. I think the Riad needs a re-vamp, it’s such a stunning building, it just needs to be shown a little bit more love and organisation. ROOF TERRACE - The roof terrace is not good at all, it’s very disappointing with just 3 very old worn sun beds. We still used them as we wanted to get some sun, however the roof terrace was not true to the pictures on booking.com. On the pictures you can clearly see lovely wooden tables and chairs on the roof terrace but these aren’t anywhere to be seen. There is also no outdoor pool on the roof terrace.
Dear Lorraine, Thank you for taking the time to share your impressions following your stay with us. We are pleased to read that you appreciated the warm welcome from our team, as well as the artistic charm of the Riad, and we truly value your kind words. We are, however, sorry to hear that some aspects of your stay did not fully meet your expectations. We would like to remind you that our property is located in the heart of the authentic medina of Marrakech—a lively and traditional neighborhood that many travelers seek out for an immersive experience. That said, we understand it may not be to everyone’s taste. Regarding your arrival, it is our usual practice to present our services to guests in order to make their stay as smooth and enjoyable as possible, and we regret if this came across as too much—we assure you it was done with the best intentions. As for the room, we are always available to respond immediately to any issues or discomfort, and it's unfortunate that you did not bring these concerns to our attention during your stay. Nevertheless, we appreciate your constructive feedback and will take it into account as part of our ongoing efforts to improve. In relation to the rooftop terrace, the photos on booking platforms accurately reflect the space. However, certain items may be temporarily moved or undergoing maintenance. We thank you for pointing this out. Finally, regarding your request for a refund, we would like to clarify that your stay was completed in full, and our team went above and beyond to ensure your comfort with generosity and attentiveness throughout your visit. For these reasons, we do not find a refund to be justified. We nonetheless hope you will keep some fond memories of your time in Marrakech and we wish you all the best in your future travels. Warm regards, RIAD BCK
Dear Lorraine, Thank you for taking the time to share your impressions following your stay with us. We are pleased to read that you appreciated the warm welcome from our team, as well as the artistic charm of the Riad, and we truly value y… Show more
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewWell decorated, attractive and comfortable rooms. Restaurant attached. Great, friendly staff
The pool was in a very public area in front of the entrance and we would not have felt comfortable using it, but it was one of the main reasons we chose it.
Dear Fiona, Thank you very much for your kind and thoughtful review! We’re truly happy to hear that you enjoyed the décor and comfort of the rooms, as well as the welcoming atmosphere of our restaurant. It’s always rewarding for our team to know that guests felt well taken care of. We do understand your comment about the pool. As it is located in the central patio, it reflects the traditional layout of a Moroccan Riad, where open communal spaces are part of the charm and authenticity. However, we completely understand that this setting may not offer the level of privacy some guests are looking for. Your feedback is valuable, and we’ll take it into consideration as we continue to improve the experience we offer. We hope to welcome you again on your next visit to Marrakech! Warm regards, RIAD BCK
Dear Fiona, Thank you very much for your kind and thoughtful review! We’re truly happy to hear that you enjoyed the décor and comfort of the rooms, as well as the welcoming atmosphere of our restaurant. It’s always rewarding for our team t… Show more
Reviewed: 17 May 2025 · Stayed in May 2025
Verified reviewMy room was so comfortable. I ended up being really sick and barely left my room. It was so comfortable. Almost nice to take a day off and sleep there
Nothing
Dear Eric, Thank you so much for your kind message. We're truly sorry to hear that you were unwell during your stay — it's never easy being sick, especially while traveling. It means a lot to us to know that you found comfort in your room during that time. That’s exactly what we aim to provide: a peaceful, cozy space where our guests can feel safe and at ease, even when things aren’t going as planned. We sincerely hope to welcome you back one day, in good health, so you can fully enjoy Marrakech and everything our Riad has to offer. Take good care of yourself, RIAD BCK
Dear Eric, Thank you so much for your kind message. We're truly sorry to hear that you were unwell during your stay — it's never easy being sick, especially while traveling. It means a lot to us to know that you found comfort in y… Show more
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewDear Poluyi, What a pleasure to read your message! We’re so happy to hear that you had a great time with us and that you enjoyed both the warm hospitality of our team and the beauty of the rooms. Your kind feedback truly means a lot and encourages us to keep making every stay a special experience. We hope to have the joy of welcoming you back on your next visit to Marrakech! Warm regards, RIAD BCK
Dear Poluyi, What a pleasure to read your message! We’re so happy to hear that you had a great time with us and that you enjoyed both the warm hospitality of our team and the beauty of the rooms. Your kind feedback truly means a lot and e… Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewAmazing location, staff super helpful and great knowledge. Halim was a great resource to find activities and ease our stay. Great food. Great ambiance.
Amazing location in the heart of Medina. I strongly recommend road BCK art.
Dear Sebastien, Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed our location in the heart of the Medina, as well as Halim’s helpful assistance in making your stay pleasant. It’s a pleasure to know that the food and atmosphere also met your expectations. Thank you also for recommending local artisan BCK—it’s always great to see our guests discover the treasures of Marrakech. We look forward to welcoming you again very soon! Warm regards, BCK RIAD
Dear Sebastien, Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed our location in the heart of the Medina, as well as Halim’s helpful assistance in making your stay pleasant. It’s a pleasure to know th… Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewHalim was very professionell, friendly and very helpful. A great host you can rely on.
Dear Arthur, Thank you very much for your kind feedback. We’re glad to hear that you appreciated Halim’s professionalism and friendliness. He is indeed a valuable member of our team, always ready to assist our guests. We look forward to welcoming you again very soon! Best regards, RIAD BCK
Dear Arthur, Thank you very much for your kind feedback. We’re glad to hear that you appreciated Halim’s professionalism and friendliness. He is indeed a valuable member of our team, always ready to assist our guests. We look forward to w… Show more
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewStaff were friendly and welcoming. Halim in particular was a perfect combination of helpful but not overbearing. Happy to accommodate alternative breakfast times and help to book transport and excursions. Location was excellent, short walk to the Medina but close to transport links. The area felt very safe and easy to navigate.
Dear Katherine, Thank you very much for your wonderful feedback! We’re delighted to hear that you appreciated the friendliness and hospitality of our team, as well as Halim’s helpful and discreet assistance. It’s great to know that our efforts to offer flexible breakfast times and personalized service contributed to making your stay pleasant. We’re also glad that our location, close to the Medina and public transport, met your expectations. We look forward to welcoming you again very soon! Best regards,
Dear Katherine, Thank you very much for your wonderful feedback! We’re delighted to hear that you appreciated the friendliness and hospitality of our team, as well as Halim’s helpful and discreet assistance. It’s great to know that our eff… Show more
Reviewed: 4 May 2025 · Stayed in April 2025
Verified reviewWe had a wonderful time staying at BCK Art Riad. Everyone was very friendly, the terrace was wonderful (there was even live music as we ate), and the place smelled amazing. Our favourite part of our stay was that we were surrounded by art! A wonder for the senses.
Nothing. We thoroughly enjoyed our stay!
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewOn first arrival in Marrakech at night it was a bit daunting as we had never been there before, but we soon adjusted the the culture as the people we all so warm and friendly. In particular, the Riad staff couldn't do enough for us and were super helpful with all our queries and organised everything for us
We cannot think of anything that we did not like about the property as it was located inside the medina but close enough to the gates to organise transport for the trips out of town The city itself is ripe for exploring and has a huge range of shops and restaurants to suit all tastes and budgets
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewcorrespond à nos attentes. On reviendra
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewThis riad is so comfortable, cute and funky in a classy way. The staff was very welcoming with a high level of service. The rooms are spacious and comfortable. There is amazing, unique art at every turn. We enjoyed unique offering from the dinner menu and breakfast was also good. Parking area is a short distance away. It was full each time we tried but they allowed our driver to park and unload. A member of the staff met us and walked us to the riad through the bustling pedestrian street.
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewThe Manager and Staff were lovely.
however the Riad was very tired. We didn't have a shower in our room. A bath with a shower head that didn't work. The glass doors to our room and our kids room wouldn't close properly, locks hanging off. The pool outside our room was empty and was used as a work shop to fix furniture during our stay. They ran out of fresh towels and gave us robes to dry our selves. The roof top is extremely small and the furniture was very run down. No pool outside either which was really disappointing. Nice staff but it didn't make up for all the other things.
Dear Madam, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated the warm welcome from our team, who always strive to provide a pleasant stay for all our guests. However, we are genuinely surprised by some of your comments, which we would like to clarify here for the sake of transparency with our future visitors. Our riad indeed features two swimming pools available to guests: one located at the reception area, and another covered pool on the rooftop, designed to offer a comfortable experience in any season. The space you mentioned in front of your room is not a pool, but a decorative recessed area fitted with a table and chairs, as shown in our official photos. Regarding the bathroom, the shower head was unfortunately damaged during your stay, but our team responded promptly and replaced it the same day. As for the towels, there was a slight delay in the laundry service, and we offered bathrobes in the meantime so that you would not be left without a solution — which we considered a thoughtful gesture. Concerning the security of the rooms, our doors are checked regularly, and we received no reports of any malfunction during your stay. Had we been informed, we would of course have acted immediately. We are sorry that our establishment did not meet your expectations, despite all the efforts made by our team to ensure you had a pleasant experience. Your review saddens us all the more as we were happy to welcome you and made every effort to respond to your needs throughout your time at the riad. Kind regards, The Management of BCK ART RIAD
Dear Madam, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated the warm welcome from our team, who always strive to provide a pleasant stay for all our guests. However, we are genuinely surpr… Show more
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewIt was the most amazing experience The staff was so helpful and the artwork and the quirky rooms were just amazing. I felt safe and in good hands thank you very much for our stay
Nothing
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewThe property is right in the thick of the old city walls, with a small market street directly outside. This is a beautiful haven from the frenetic energy and life of Marrakech.
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewReviewed: 19 April 2025 · Stayed in April 2025
Verified reviewThe location, the staff were friendly and helpful and the master suite was very well designed. The Riad is beautiful with a nice decoration. We had an unfortunate event in the room and although the hotel was full the staff found an alternative solution in another hotel. Breakfast is very good
The service is very slow and very often we had to ask twice for things (plan 1h for breakfast or lunch). The towels in the room where never the same number of people in the room, the beds have very soft mattresses not very good for the back and the room despite being beautiful is an old building and has nails on the floor (not recommended for toddlers).
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewReviewed: 15 April 2025 · Stayed in April 2025
Verified reviewGreat service and really helpful.