Reviews of Be Live Experience Marrakech Palmeraie - All Inclusive 4 stars
Lot B6, Zone de Zahrat Annakhil, 40000 Marrakech, Morocco
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Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewPhenomenal facilities and ent
The children’s pools need painting and maintenance. However the cleaning was exceptionally good
Dear Ruddy, Thank you for your feedback. We're delighted to hear that you enjoyed our facilities and the quality of cleaning. We appreciate your comment regarding the children's pools. Your input is valuable, and we are always striving to improve and provide the best experience for our guests. We look forward to welcoming you again soon!
Dear Ruddy, Thank you for your feedback. We're delighted to hear that you enjoyed our facilities and the quality of cleaning. We appreciate your comment regarding the children's pools. Your input is valuable, and we are always… Show more
Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewLoved the room! The best was super comfy. The pool bar was such a good area
The entertainment was very loud at night and found it hard to sleep.
Dear Megan, We’re glad to hear that you enjoyed your stay, especially the comfort of your room and the friendly atmosphere of our facilities. Our evening entertainment is an important part of the lively ambiance we aim to offer our guests. However, we understand that it may not suit everyone. We’ll continue working on finding the right balance to ensure the best possible experience for all our guests.
Dear Megan, We’re glad to hear that you enjoyed your stay, especially the comfort of your room and the friendly atmosphere of our facilities. Our evening entertainment is an important part of the lively ambiance we aim to offer our guests… Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe room was big and comfortable
Only one pool and no spa at hotel
Dear Mollie, Thank you for taking the time to share your feedback. We’re glad to hear that you found your room spacious and comfortable. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Best regards, The Be Live Experience Marrakech Palmeraie Team
Dear Mollie, Thank you for taking the time to share your feedback. We’re glad to hear that you found your room spacious and comfortable. We hope to have the opportunity to welcome you back in the future and provide you with an even better… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewStaff were amazing,went out of their way to help. Especially entertainment and waiting staff. Very clean,food was amazing
Smaller than expected from photographs
Dear Correen, We truly appreciate you taking the time to leave such a thoughtful review! It’s fantastic to hear that and the entire entertainment team contributed to making your stay so enjoyable. We’re thrilled that you found the service helpful, and that the cleanliness and food exceeded your expectations. Regarding the size of the property, we understand your point, and we’re grateful for your honest feedback. We look forward to having you back again soon!
Dear Correen, We truly appreciate you taking the time to leave such a thoughtful review! It’s fantastic to hear that and the entire entertainment team contributed to making your stay so enjoyable. We’re thrilled that you found the servic… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewThe question is what dont i like. The resort is amazing and the staff? What can I say? They are all nice and always out to help you solve even the smallest problem. Let's start with my arrival at the hotel. I had an issue with my booking and felt very frustrated. Hasna at the reception and Khadija from public relations went the extra mile to resolve the issue. They took the trouble to call a manager who was on leave at the time. Not only did I get a discount on the quoted price but I was also upgraded free of charge. The room was top notch. Everything about it was luxury. The facility itself was kept impeccably clean. There were always cleaners around....I just can't fault this resort, even if I tried. The restaurant staff were amazing. They treated guests with utmost respect and they were always on a look to assist, be it topping your drinks, clearing your plates or just a smile. ElBachir was exceptionally nice in his provision of service. The entertainment team were absolutely magical....well done guys. Especially Pitcho who always wore a smile on his face and the one and only Chinwi. I would like to say well done and thank you to everyone from the resort management to all the staff for making our vacation an absolutely enjoyable one.
I just can't find anything to fault about this resort or vacation.
Dear Lynda, hank you very much for your kind and thoughtful review! We are thrilled to hear that you had such an amazing vacation with us and that our team, especially Hasna and Khadija, were able to assist you during the booking issue. It’s always a pleasure to know that we can turn a challenging situation into a positive experience for our guests. We are also glad to hear that you enjoyed your upgraded room and that the cleanliness, the service from our restaurant staff, and the entertainment team all contributed to your exceptional stay. Your special mention of El Bachir, Pitcho, and Chinwi will certainly be shared with them they will be so appreciative of your recognition. Thank you for recommending our resort and for taking the time to share your experience. It was our pleasure to have you with us, and we look forward to welcoming you back for another unforgettable stay.
Dear Lynda, hank you very much for your kind and thoughtful review! We are thrilled to hear that you had such an amazing vacation with us and that our team, especially Hasna and Khadija, were able to assist you during the booking issue. I… Show more
Reviewed: 19 July 2025 · Stayed in June 2025
Verified reviewReviewed: 12 July 2025 · Stayed in May 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewVery clean Professional staff Nice food variety
Small pool & small aqua park
Dear Rajaa, Thank you so much for your lovely comment! We are delighted to hear that you appreciated the cleanliness of our property, the professionalism of our staff, and the variety of our food offerings. It is always a great pleasure to know that our guests leave with wonderful memories. We have taken note of your comment regarding the size of the pool and the aqua park. Please rest assured that we are fully committed to providing a high-quality, safe, and enjoyable experience for all our guests. We would be very happy to welcome you back again very soon! Kind regards,
Dear Rajaa, Thank you so much for your lovely comment! We are delighted to hear that you appreciated the cleanliness of our property, the professionalism of our staff, and the variety of our food offerings. It is always a great pleasure t… Show more
Reviewed: 10 July 2025 · Stayed in May 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewstaff were amazing and extremely accommodating
Dear Nabiha, Thank you very much for your kind words! We’re delighted to hear that our staff were amazing and accommodating during your stay. We look forward to welcoming you back soon!
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewThe only thing that i enjoyed was The activities
The food , like you have really limited options and the same thing is repeated over and over again and it is giving stomachache . The pool is soo dirty and small for a 5 star hotel , The service omg like they dont respect they would rather put The workers at a higher place than The actual customers , do not Come here if you are a tourist or smthg it is a big scam !!!!!
Dear Elalaoui Thank you for taking the time to share your feedback, although we are truly sorry to hear that your experience did not meet your expectations. We would like to clarify that your comments do not reflect the quality of service and standards we strive to maintain every day for all our guests. Regarding the food, we offer a varied selection that is refreshed regularly, and we are always happy to accommodate specific preferences or dietary needs upon request. As for the pool and other facilities, they are cleaned and inspected daily by our maintenance team. If something appeared unsatisfactory during your stay, we would have appreciated the opportunity to address it immediately on site. Lastly, we place great importance on showing respect to all our guests, while also recognizing the hard work of our staff who do their best to ensure a pleasant stay for everyone. We sincerely hope to have the chance to welcome you again and provide a more positive impression in the future.
Dear Elalaoui Thank you for taking the time to share your feedback, although we are truly sorry to hear that your experience did not meet your expectations. We would like to clarify that your comments do not reflect the quality of service… Show more
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewVery clean, great pool
Choice of food got a little boring
Dear Sonia, Thank you for taking the time to share your feedback. We're delighted to hear that you had a relaxing stay and appreciated the cleanliness of our resort as well as our pool area, it's always great to know when our efforts are noticed! We also appreciate your comment regarding the food variety. Your input is valuable, and we’ll be sure to share it with our culinary team. We hope to have the pleasure of welcoming you back for another enjoyable stay.
Dear Sonia, Thank you for taking the time to share your feedback. We're delighted to hear that you had a relaxing stay and appreciated the cleanliness of our resort as well as our pool area, it's always great to know when our effor… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewThe overall experience was amazing. The food spread was excellent. The staff are all very friendly and always willing to help. They have great evening and pool side entertainment which is a bonus. The pool is big and quite busy. They have staff keeping it clean through the day and have snacks and drinks served up near the pool area. Lots of seating available near pool too. The rooms are big and clean but might have some small hiccup like door knob getting stuck or telephones not working but they are happy to fix immediately. The city is about 20-25 mins away and they have free shuttles for morning drop and later pick up, but if you are going during holiday season then the shuttles are always full. So pre-book shuttles beforehand while you book the rooms ( if your itinerary is planned).
The only bummer are the water park slides - in pictures they all looked big and nice but in real they are small and meant for small kiddos only. My 8 year old daughter found that too small and was disappointed she couldn’t play. They don’t have free pool noodles and donuts as well.
Dear Guest, Thank you very much for your kind and positive feedback. We are delighted to learn that you enjoyed your overall experience, particularly the quality of our food, the friendliness of our staff, and the entertainment offered by the pool and in the evenings. We appreciate your understanding regarding the minor issues in the room and are pleased that our team was able to resolve them promptly. We look forward to welcoming you and your family back for another memorable stay. Warm regards,
Dear Guest, Thank you very much for your kind and positive feedback. We are delighted to learn that you enjoyed your overall experience, particularly the quality of our food, the friendliness of our staff, and the entertainment offered b… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewThe room and pool were cleaned daily, and they were very clean. It exudes luxury. The beds were large and very comfortable. The room cleaners were friendly and attentive to detail. The hotel was definitely worth it. We thoroughly enjoyed our stay. The food was delicious, with a variety of options each day. There were nightly activities that we found enjoyable. The staff at the reception were cordial and friendly, going the extra mile to resolve any issues, especially Hasna. The waiters at the bar and restaurants were also very helpful. We particularly enjoyed being able to watch live Premier League and La Liga matches at the hotel.
I love everything about the hotel. The location might be a downside, as most activities require a private arrangement for pickups, resulting in higher transportation costs since it's on the outskirts of town. However, this also makes it a cosy place for relaxation, offering a peaceful retreat from the busy city centre.
Dear Francis, Thank you sincerely for your wonderful feedback. We’re truly pleased to know that your stay with us was not only comfortable and enjoyable but also memorable. It’s a real reward for our entire team to hear that you appreciated the cleanliness of the rooms and pool, the comfort of the beds, and the attentive service from our housekeeping and bar staff. Your kind mention of Hasna and the reception team is greatly appreciated we’ll make sure your compliments are shared with them. We're also glad you enjoyed the variety and quality of our food, as well as the evening activities and the live broadcasts of the Premier League and La Liga matches. We do understand your note about the location. While it offers a calm, relaxing setting away from the city’s hustle, we offer a complimentary shuttle to the city center to help make access easier and more affordable. It was a pleasure having you with us, and we hope to welcome you back very soon for another great experience. Kind regards,
Dear Francis, Thank you sincerely for your wonderful feedback. We’re truly pleased to know that your stay with us was not only comfortable and enjoyable but also memorable. It’s a real reward for our entire team to hear that you appreci… Show more
Reviewed: 27 May 2025 · Stayed in April 2025
Verified reviewReviewed: 27 May 2025 · Stayed in April 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewThe bedroom was fine, good life guard, nice bar staff and food and beverage staff.
Poor quality food and juices all diluted. Absolutely not the place for a restful holiday. Animation and music pumping all day long. Pool packed with families. I tried to check out on arrival as met with a drunken hen party, then heard about a drunken fight in the swimming pool but was told I would lose my money and the adult only hotel is full. Large families hogging all the sun loungers. More three star than four. I ended up leaving a day early to get some peace and quiet.
Dear Suzanne, Thank you for your feedback. While we are pleased to know that you appreciated the room, as well as the professionalism of our lifeguard, bar, and restaurant teams, we regret that your overall experience did not meet your expectations. Our hotel is indeed a family-friendly resort, with a lively and dynamic atmosphere, especially around the pool area during peak periods. We understand this may not have suited your preference for a quiet and restful holiday, and we are sorry if this was not what you anticipated. Concerning your comments about the food and drinks, we follow strict quality standards and work continuously to offer variety and freshness. We respect your opinion but also wish to clarify that many of our guests appreciate the vibrant atmosphere we provide. We are sorry this did not align with your personal expectations and hope you were still able to enjoy some aspects of your stay. Kind regards,
Dear Suzanne, Thank you for your feedback. While we are pleased to know that you appreciated the room, as well as the professionalism of our lifeguard, bar, and restaurant teams, we regret that your overall experience did not meet your exp… Show more
Reviewed: 26 May 2025 · Stayed in April 2025
Verified reviewWe enjoyed our anniversary stay. We requested for room decor which didn’t meet our expectations but overall, great experience
Dear Faith, Thank you for choosing our hotel to celebrate such a special occasion, and for taking the time to share your feedback. We’re happy to hear that you had a great overall experience during your anniversary stay. However, we’re sorry to learn that the room decoration did not fully meet your expectations. Please note that the decoration is done according to our hotel standards, but we always appreciate guest feedback and will take your comments into consideration to continue improving our service. We hope to have the pleasure of welcoming you again for another memorable stay. Warm regards,
Dear Faith, Thank you for choosing our hotel to celebrate such a special occasion, and for taking the time to share your feedback. We’re happy to hear that you had a great overall experience during your anniversary stay. However, we’re sor… Show more
Reviewed: 21 May 2025 · Stayed in April 2025
Verified reviewLoud music, bad food
Dear Alice, Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet your expectations. As a club hotel, music is an integral part of our entertainment program designed to create a lively and enjoyable atmosphere for our guests. That said, we understand that preferences vary, and we regret if the volume affected your comfort. Regarding the food and beverages, we typically receive very positive comments on the quality and variety of our offerings. Our international cuisine is prepared with great care by our experienced chefs to satisfy a wide range of tastes. We hope to have the opportunity to welcome you again under better circumstances.
Dear Alice, Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet your expectations. As a club hotel, music is an integral part of our entertainment program designed to create a lively and enjoyable atmosph… Show more
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewNice pool, good food, and friendly people. We stayed here for over a week as a family and had a great time. Hasna and the Mohameds were very kind and helped us a lot.
Nothing special. Just that the WiFi was a bit weak on one side of the bed, but it worked fine overall.
Dear Guest, Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that you and your family had a relaxing and enjoyable stay with us. It's wonderful to know that Mustapha made such a great impression, we'll be sure to pass along your compliments to him and to Hasna and the Mohameds as well. They’ll be happy to know they contributed to making your stay memorable. We hope to have the pleasure of welcoming you back again soon!
Dear Guest, Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that you and your family had a relaxing and enjoyable stay with us. It's wonderful to know that Mustapha m… Show more
Reviewed: 20 May 2025 · Stayed in April 2025
Verified reviewReviewed: 17 May 2025 · Stayed in April 2025
Verified review